SonicWALL GX 250 Installation Manual Download | Manualshive

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Support Tools

SonicWALL Support 24X7

provides access to SonicWALL’s web-based support tools,

including FAQs, documentation, and Knowledge Base systems.

Availability

SonicWALL Support 24X7

is an annual service available for sale at the time of product

purchase or anytime before warranty expiration.

SonicWALL Support 8X5

Overview

Available for all products,

SonicWALL Support 8X5

includes software/firmware technical

support and factory hardware replacement. Coverage is provided during standard business
hours.

Deliverables

Coverage Hours

Support is provided during standard business hours, 8:00 a.m. - 5:00 p.m. local time,
Monday through Friday, excluding locally-recognized SonicWALL holidays.

Telephone and Web-based Support

SonicWALL provides technical assistance during standard coverage hours by telephone or
through web-based support tools. A SonicWALL technical specialist works with you to
remotely diagnose and identify firmware and hardware not performing to documented
specifications. Web-based support includes interactive communication with a SonicWALL
technical specialist. SonicWALL also provides general assistance regarding usage and
documentation on a limited basis.

Hardware Service

SonicWALL Support 8X5

includes the repair or replacement of failing hardware returned

to the SonicWALL factory.

Upon diagnosis of a hardware failure, a SonicWALL technical specialist issues an RMA
number and provides instructions for returning the hardware to SonicWALL. Upon receipt
of the failed appliance, SonicWALL ships a fully functional replacement appliance to you.
The replacement appliance is equivalent to a new appliance.

SonicWALL does not accept failed appliances without a valid RMA number.

Software/Firmware Support

SonicWALL logs, tracks, prioritizes, and resolves software, firmware and/or documentation
bug reports and enhancement requests for software support under this agreement.

SonicWALL

Support 8X5

includes priority escalation based on problem severity.

Support for software, firmware, and documentation is limited to the most current version
and the immediate prior revision.

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Summary of Contents for GX 250

Page 1: ...SONICWALL Installation Guide...

Page 2: ...p a Management Station 20 Setting up your Management Station 21 Connecting the SonicWALL to the Network 23 Configuring your SonicWALL to Access the Internet 23 Configuring the SonicWALL in NAT Network...

Page 3: ...69 SonicWALL PRO 100 Back Panel 70 SonicWALL SOHO3 and TELE3 Front Panel 71 SonicWALL SOHO3 and TELE3 Back Panel 72 SonicWALL GX 250 and GX 650 Front Panel 73 5 Troubleshooting Guide 77 Tips for Cable...

Page 4: ...appliance on the MysonicWALL com web site You should register your SonicWALL any services and upgrades before installing it to access technical support if necessary during installation Chapter 4 Hard...

Page 5: ...een modified without the written permission of SonicWALL In no event shall SonicWALL Inc or its suppliers be liable for any damages whatsoever including without limitation damages for loss of profits...

Page 6: ...process on page 17 Note This guide covers initial installation instructions for all SonicWALL Internet security appliances The instructions are the same for all hardware models Below are rear panel de...

Page 7: ...SonicWALL TELE3 SOHO3 and PRO 100 models or One power cable SonicWALL PRO 200 and PRO 300 US only If any items are missing from your package contact SonicWALL Inc immediately Web http www sonicwall co...

Page 8: ...the other end into a power outlet If you are installing a PRO 200 or PRO 300 attach the power cable to the power input of the SonicWALL and plug the other end into an AC power outlet Use the power sw...

Page 9: ...of your SonicWALL you need to obtain IP addressing information from your Internet Service Provider ISP The information is required to connect to the Internet ISP Contact Information Telephone Number i...

Page 10: ...Address from your ISP 4 5 Setting Up Your Management Station You can manage your SonicWALL from any computer on your LAN This computer is called the Management Station Contacting the SonicWALL from y...

Page 11: ...rea Connection icon and select Properties 3 Select Internet Protocol TCP IP 4 Click Properties 5 Select Specify an IP address 6 Enter 192 168 168 200 in the IP address field 7 Enter 255 255 255 0 in t...

Page 12: ...e top of your browser and press Enter on your keyboard 8 Configure the SonicWALL Launch your Web browser Because you are not connected to the Internet you may get an error page displayed with a messag...

Page 13: ...SonicWALL at http www mysonicwall com to take advantage of a free 30 day trial subscription to the Content Filter List Also by registering your SonicWALL you have access to technical support services...

Page 14: ...on the computers on the LAN Each computer must be configured to get its IP address dynamically You may need to restart the computers on your LAN to update the network settings The SonicWALL is now fu...

Page 15: ...B Print this screen You need the information to configure computers on your LAN On a Windows 2000 computer do the following 1 From the Start menu select Settings 2 Then select Network and Dial up Conn...

Page 16: ...e One Companion CD One SonicWALL Internet Security Appliance User s Guide If an item is missing from the package you can contact SonicWALL Inc by phone at 408 752 7819 or submit a Web Support Form at...

Page 17: ...anent IP Addressing First IP Address _________________________ Last IP Address ___________________________ Gateway IP Address ____________________ Subnet Mask ____________________________ DNS IP Addre...

Page 18: ...r specific step by step instructions on installing and configuring your SonicWALL consult the instructions beginning on page 9 of this manual Management Station Configuration 1 Change the TCP IP setti...

Page 19: ...Open your Web browser and see if you can access a Web site on the Internet If so you ve successfully completed the configuration of your SonicWALL If you cannot access the Internet recheck the IP sett...

Page 20: ...f you are installing a SonicWALL PRO 200 or a PRO 300 attach the power cable to the power input on the SonicWALL and the other end into an AC power outlet Use the power switch to turn on the SonicWALL...

Page 21: ...computer Setting Up a Management Station To access the SonicWALL Management interface you must set up a PC on your LAN to be in the same subnet network as the SonicWALL This computer is called the Ma...

Page 22: ...Management Station The following steps describe how to configure the Management Station TCP IP settings in order to initially access the SonicWALL It is assumed that the Management Station can access...

Page 23: ...IP in the TCP IP Properties window 4 Select the Specify an IP Address radio button 5 Enter 192 168 168 200 in the IP Address field 6 Enter 255 255 255 0 in the Subnet Mask field 7 Click OK and then c...

Page 24: ...efer to Chapter 2 Installation of the SonicWALL Internet Security Appliance User s Guide Network Address Translation NAT Enabled Using NAT to set up your SonicWALL eliminates the need for separate IP...

Page 25: ...s with cable or DSL modems You are not assigned a specific IP address by your ISP Instructions for configuring NAT with DHCP Client mode begin onpage 36 Configuring the SonicWALL in NAT Network Addres...

Page 26: ...series of menu driven instructions for setting the administrator password and configuring the settings necessary to access the Internet Note To bypass the Wizard click Cancel Then log into the SonicW...

Page 27: ...rs to monitor and manage hundreds of remote SonicWALLs from a central location For more information about SonicWALL GMS contact SonicWALL Sales at 408 745 9600 3 Do not select the Use Global Managemen...

Page 28: ...k the hyperlinks for definitions of the networking terms Click Next to proceed to the next step Selecting Your Internet Connection 6 Select Assigned you a single static IP address if your ISP has prov...

Page 29: ...gh static IP addresses for your SonicWALL all PCs and all network devices on your LAN Selecting Don t Use NAT enables the Standard mode Select Use NAT if valid IP addresses are in short supply or to h...

Page 30: ...sk defines the range of IP addresses on the LAN The default values provided by the SonicWALL work for most networks If you do not use the default settings enter the SonicWALL LAN settings and click Ne...

Page 31: ...the SonicWALL 11 Click Restart to restart the SonicWALL Restarting Note The final window provides important information to help configure the computers on the LAN Click Print this Page to print the w...

Page 32: ...series of menu driven instructions for setting the administrator password and configuring the settings necessary to access the Internet Note Be sure to have your network information including your WA...

Page 33: ...ck box SonicWALL Global Management System SonicWALL GMS is a web browser based security management system SonicWALL GMS allows enterprises and service providers to monitor and manage hundreds of remot...

Page 34: ...required to complete the installation You need instructions for obtaining an IP address automatically or IP addresses from your ISP You should have all of this information from your ISP on your ISP c...

Page 35: ...u select Provided you with desktop software a user name and password PPPoE window the SonicWALL ISP Settings PPPoE window is displayed 7 Enter the User Name and Password provided by your ISP into the...

Page 36: ...and click Next to continue Configuring the SonicWALL DHCP Server 9 The Optional SonicWALL DHCP Server window configures the SonicWALL DHCP Server If enabled the SonicWALL automatically configures the...

Page 37: ...he Internet window If the configuration is correct click Next to proceed to the Congratulations window Congratulations Note The new SonicWALL LAN IP address displayed in the URL field of the Congratul...

Page 38: ...es a series of menu driven instructions for setting the administrator password and configuring the settings necessary to access the Internet Note To bypass the Wizard click Cancel Then log into the So...

Page 39: ...iders to monitor and manage hundreds of remote SonicWALLs from a central location For more information about SonicWALL GMS contact SonicWALL Sales at 408 745 9600 3 Do not select the Use Global Manage...

Page 40: ...is guide 5 Confirm that you have the proper network information necessary to configure the SonicWALL to access the Internet Click the hyperlinks for definitions of the networking terms Click Next to p...

Page 41: ...ork for most networks If you do not use the default settings enter the SonicWALL LAN settings and click Next to continue Configuring the SonicWALL DHCP Server 8 The Optional SonicWALL DHCP Server wind...

Page 42: ...ify any of the settings click Back to return to the Connecting to the Internet window If the configuration is correct click Next to proceed to the Congratulations window Congratulations Note The new S...

Page 43: ...akes 90 seconds to restart During this time the yellow Test LED is lit Click Close to exit the SonicWALL Wizard Log into the SonicWALL Management Interface Once the SonicWALL restarts contact the Soni...

Page 44: ...f the ROM CPU the type and speed of the SonicWALL processor VPN Hardware Accelerator Detected indicates the presence of a VPN Hardware Ac celerator in the firewall This allows better throughput for VP...

Page 45: ...ovides a non technical overview of the network protocols supported by the SonicWALL and includes a discussion of Internet Protocol IP addressing It can be helpful to review a book on TCP IP for an ove...

Page 46: ...ftware or hardware system that prevents unauthorized outside access theft deletion or modification of information stored on a local network Typically unauthorized access would be via an organization s...

Page 47: ...PS Secure HyperText Transfer Protocol HTTPS is a protocol to transfer information securely over the Internet HTTPS encrypts and decrypts information exchanged between a Web server and a Web browser us...

Page 48: ...few subnetworks and less than 250 devices Class C networks use IP addresses between 192 0 0 0 and 223 0 0 0 Just as one would go to the phone company for a phone number there are controlling bodies fo...

Page 49: ...same computer Nodes A node is a device such as a PC or a printer on a network with an IP address The feature chart shows how many node licenses for PCs or printers are included with a SonicWALL Inter...

Page 50: ...49 Additionally computers with two 2 Network Interface Cards NIC can take up two IP addresses You must reconfigure your network to avoid these problems by turning off IP forwarding on Windows NT or W...

Page 51: ...Page 50...

Page 52: ...p www sonicwall com products documentation html What is mySonicWALL com MySonicWALL com delivers a convenient centralized way to register all your SonicWALL Internet Security appliances and Security S...

Page 53: ...t a registered user click here Click the link and an information form appears Account Information 3 All field marked with an are required fields Be sure to fill out the form completely before submitti...

Page 54: ...a new user account Note If your security policy doesn t allow you to write down passwords write down a hint or a prompt for your password 4 Create a Secret Question and Answer to prompt you for your...

Page 55: ...ALL 7 Click Submit 8 Review your information carefully to ensure that it is accurate Click Back on your Web browser navigation bar to go back to the form and re enter any information 9 If all the info...

Page 56: ...access your mySonicWALL com account you must provide your subscription code to activate your account Write your subscription code below Subscription code ________________________________ 11 Type the s...

Page 57: ...s Correct Password for MysonicWALL com User Name and Password Functions If you forget your user name you must send an e mail message to Tech Support requesting your user name Be sure to include the e...

Page 58: ...tering the Serial Number in the Add New Product field You can also create a Friendly Name such as San Francisco Office to identify the SonicWALL Using Friendly Names can assist you with managing multi...

Page 59: ...d SonicWALL Products Click on the Friendly Name to view the services activated on the appliance Note Services may vary from model to model and may not have the same activated fields as the above appli...

Page 60: ...nd options relating to a particular SonicWALL appliance Enter the SonicWALL serial number to search for the related information Information displayed includes Serial Number Product Registration Code N...

Page 61: ...ment Renaming Your SonicWALL You can rename your SonicWALL at any time in order to manage your SonicWALLs To rename your SonicWALL click Rename in the Manage Products section Type the new name in the...

Page 62: ...ger for the East Coast has left and you were managing the services for his SonicWALL However another manager may have an immediate need for the SonicWALL and requests that you transfer the appliance t...

Page 63: ...er registered user of mySonicWALL com Delete Product You can also delete a SonicWALL from your mySonicWALL com user account Click on the Friendly Name for the appliance and then click Delete A confirm...

Page 64: ...ppliances In the Applicable Services section of mySonicWALL com a list of installed and unactivated services for your SonicWALL is displayed Activated services are indicated by the Installed icon with...

Page 65: ...d by clicking on the name and entering the activation key into the Activation Key field Available Services on SonicWALL Appliances Services SOHO3 TELE3 PRO100 PRO 200 PRO 300 GX 2500 GX 6500 Content F...

Page 66: ...ation Service Admin Authentication Service Client High Availability ViewPoint Anti Virus Upgrade Firmware download Support 8X5 Support 24X7 US only Int l Support Available Services on SonicWALL Applia...

Page 67: ...ilter The following screen appears with an Activation Key field and a Terms and Conditions message 3 Type the Activation Key into the Activation Key field and select I have read and agreed to all of t...

Page 68: ...of RAM SonicWALL PRO 200 and SonicWALL PRO 300 Front Panel Description Power Lights up when power is applied to SonicWALL PRO or SonicWALL PRO 300 Test Lights up when the SonicWALL is powered up and p...

Page 69: ...entical to the SonicWALL PRO 200 SonicWALL PRO 200 and SonicWALL PRO 300 Back Panel Description 3 Twisted Pair 10Base T 100Base T Ethernet Ports 3 Auto switching 10Mbps 100Mbps Ethernet ports provide...

Page 70: ...vents on the SonicWALL side panels SonicWALL PRO 100 Front Panel The SonicWALL PRO 100 front panel is shown below followed by a description of each item SonicWALL PRO 100 Front Panel Description Power...

Page 71: ...own below followed by a description of each item The SonicWALL PRO 100 Back Panel Description Reset Switch Erases the firmware and resets SonicWALL PRO 100 to its factory clean state This can be neces...

Page 72: ...cWALL SOHO3 front panel is shown below followed by a description of each item The SonicWALL TELE3 is identical to the SonicWALL SOHO3 except for the TELE3 label on the front panel and the inclusion of...

Page 73: ...the SonicWALL transmits or receives a packet through the Twisted Pair port SonicWALL SOHO3 and TELE3 Back Panel The SonicWALL SOHO3 back panel is shown below followed by a description of each item Th...

Page 74: ...power surges Cooling Vents The SonicWALL is convection cooled an internal fan is not necessary Do not block the cooling vents on the SonicWALL SOHO3 or the TELE3 side panels SonicWALL GX 250 and GX 6...

Page 75: ...ernet ports connect the SonicWALL to the LAN DMZ and WAN using category 5 twisted pair cable with RJ 45 connectors There is an additional slot available for upgrading the appliance The standard NIC ha...

Page 76: ...Network Speed light remains off if there is no connection or if a 10Mbps connection is made If a 100 Mbps connection is made the LED is green If a 1000 Mbps connection is obtained the LED is yellow Re...

Page 77: ...ches One power switch for each hot swappable power supply module The audible alarm sounds if only one power supply is functioning Alarm Reset Button The Alarm Reset button resets the audible alarm Coo...

Page 78: ...be established The MAC address of the SonicWALL is the serial number located on the bottom of the appliance It is also displayed on the Status page of the General window Cannot Maintain IP Address Ty...

Page 79: ...re There can be instances when it is necessary to reset the SonicWALL to its factory clean state if the following events happen to the appliance Administrator password is forgotten The firmware has be...

Page 80: ...ck of the unit then it s an older DMZ model and you should follow the procedure for locating the reset button inside the unit Erasing the Firmware for all Models 1 Turn off the SonicWALL and disconnec...

Page 81: ...y Administrators with years of experience in networking and Internet security They are also supported by the best in class tools and processes that ensure a quick and accurate solution to your problem...

Page 82: ...support experts help solve your problems or answer your questions quickly reducing your risk of Internet attack Knowledge Base Instant access to solutions and documentation provides answers to questio...

Page 83: ...Support 24X7 includes the repair or replacement of failing hardware returned to the SonicWALL factory Upon diagnosis of a hardware failure a SonicWALL technical specialist issues an RMA number and pro...

Page 84: ...ware not performing to documented specifications Web based support includes interactive communication with a SonicWALL technical specialist SonicWALL also provides general assistance regarding usage a...

Page 85: ...ng locally recognized SonicWALL holidays Telephone and Web based Support SonicWALL provides technical assistance during standard coverage hours by telephone or through web based support tools for 90 d...

Page 86: ...ncludes technical support and software firmware updates for 90 days Coverage is provided during normal business hours Deliverables Coverage Hours Support is provided during standard business hours 24...

Page 87: ...ols Warranty Support provides access to SonicWALL s web based support tools including FAQs documentation and Knowledge Base systems Availability This warranty applied to products sold in Europe the Mi...

Page 88: ...SonicWALL Inc 1160 Bordeaux Drive Sunnyvale CA 94089 1209 Tel 408 745 9600 Fax 408 745 9300 E mail info sonicwall com Web www sonicwall com Part 232 000302 00 Rev A 03 02...

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