Solution SLE40i, Instruction Manual

Page: 16 / 20

Troubleshooting
(IF IN DOUBT isolate the appliance and seek
professional advice)
The unit does not switch on:
•
Making sure it is safe to do so, check the mains
supply.
• Making sure it is safe to do so, check the fuse
in the mains supply.
• Check main power on/off switch is on and red
light behind screen illuminates.
• Change the battery in the remote control
handset.
• If none of the above work, then please refer
to your retailer.
The heater smells of burning:
• On first uses there may be a smell as the heating
elements burn off residual deposits from
manufacture.
• After periods of no use, dust can settle on
the elements and will burn off. Excessive dust
and fluff is a fire risk and should be eliminated
by following the service and maintenance
steps above.
When the heater is switched on it cuts itself off.
• This could be the normal operation of the
thermostat having been set to a target
temperature, and is fine.
• This could be the safety thermal cut-out
device operating. If this operates, then firstly
isolate the appliance from the mains and
then check for obstructions to the air flow
and remove them. This could be fluff under
the fire, for example. Once the obstruction(s)
have been removed, let the appliance cool
down for 15 minutes and then reconnect the
appliance to the mains and try the appliance
again. If the issue persists, then seek the
advice of a competent person or your retailer.
The appliance seems to work, but no lights are
illuminated.
• Check the flame effect and fuel bed lights have
not been turned off from the remote.
• Please refer to your retailer if your fire is not operating
correctly after re-reading these instructions.
The fuel bed flickers
• This is normal and is a feature of the appliance
giving a realistic flickering ember effect.
My fire makes some sounds
• Your fire will make some sounds during normal
operation. There are three sources of sound:
1. Switch/thermostat – During operation these will make
quiet clicking sounds and will occur when your heater
fan and heating elements are switched on or off.
2. Flame Effect - To ensure you experience a slow
and relaxed flame effect speed, the electric motor
provides its drive via an internal gearbox that will emit
a faint gear noise.
3. Fan Heater – just like any fan heater there will be
the sound of air being blown into the room.
The thermostat reading on the screen does not match
the room temperature.
• The thermostat reading is of the ambient
temperature in the immediate vicinity of the fire.
It may be necessary to set a higher target
temperature in some instances.
Remote control functions not working.
• Check batteries.
• Remove and replace batteries to “reboot” the
handset.
• Double check you did not turn the fire off having
set the fire to “dark” by pressing the flame picture
button with the handset in its “on” mode.
• Ensure your handset is pointing towards the fire.
My 7 day programme has not worked.
• Please ensure you have pointed the controller at
the flame picture during all steps of the programming
and that the fire is on during all steps too.
• Double check that you have followed step 13 on
page 14.
16
Cleaning, Servicing and Maintenance
NOTE:
There are no user-serviceable components to
this appliance. If there are issues that cannot be re-
solved with your appliance, then please contact your
retailer. Allow the product to completely cool before
handling or cleaning it.
1. Switch off and unplug from the power
supply before cleaning.
2. Do not allow water or other liquids to run
into the interior of the product, as this
could create a fire and/or electrical
hazard.
CAUTION: Do not use harsh detergents, chemical
cleaners or solvents as they may damage the surface
finish or the plastic components.
3. Hard floor coverings in particular, but all floor
coverings cause fluff that can be drawn into the
air intakes. From time-to-time and no less than
every two months, isolate the fire from the mains
and attach the brush accessory to your vacuum
cleaner and gently vacuum the air intakes and
outlets. (See image below)
With fire
switched
off at the
mains,
gently
vacuum
here.
Heat
Outlet
Air
Intake