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Installation and Operation Manual (Rev B)
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- The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
- The dated distributor or dealer/installer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
Solectria Renewables provides technical assistance Monday-Friday, 8:30am-7pm EST and on- call
technical support is provided outside normal business hours.
What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or
costs related to the removal, installation, or troubleshooting of the customer's electrical systems.
These warranties do not apply to and Solectria Renewables will not be responsible for any defect
in or damage to:
a) The product, if it has been misused, neglected, improperly installed, physically damaged or
altered, either internally or externally, or damaged from improper use or use in an unsuitable
environment;
b) The product, if it has been subjected to fire, water, generalized corrosion, biological
infestations, acts of God or input voltage that creates operating conditions beyond the
maximum or minimum limits listed in the Solectria Renewables product specifications
including high input voltage from generators or lightning strikes;
c) The product, if repairs have been made to it other than by Solectria Renewables or its
authorized, trained service personnel;
d) The product, if it is used as a component part of a product expressly warranted by another
manufacturer;
e) The product, if its original identification (trademark, serial number) markings have been
defaced, altered, or removed;
f) The product, if it has been damaged in shipping (unless approved in writing by Solectria
Renewables);
g) The product, if damaged by customer connections or any items installed by customer or
installation company including third party monitoring;
h) Any installation and operation beyond the scope covered by relevant safety regulations
(UL1741, NFPA 70, etc.);
i) Third party monitoring equipment;
j) Failure to perform Preventative Maintenance may void the warranty.