Installation and Operation Manual (Rev B)
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All labor, travel, expenses and shipping are excluded from this warranty and an estimate must be
paid prior to the dispatching a of a Solectria Renewables technician.
For three-phase isolated inverters 10kW and higher:
Within the Continental United States and Canada: Solectria Renewables warranty on three –
phase inverters 10kW and higher (excluding TL products) covers parts, travel and labor necessary
to repair the product and shipment of parts to and from the customer via a Solectria Renewables-
selected non-expedited surface freight.
Outside of the Continental US: For Alaska, Hawaii and all other installation locations Solectria
Renewables will supply necessary parts and labor as needed for warranty repairs; however, travel
is not included. Solectria Renewables will only provide non-expedited freight shipping of parts.
The warranty does not include customs fees, broker fees or other taxes that may be imposed by
any government agency
For three-phase inverters PVI14TL, PVI20TL, PVI23TL PVI28TL and single-phase inverters 7.5kW
and lower:
Solectria Renewables warranty covers replacement inverters or parts necessary to repair the
product and shipments of parts or replacement inverters to and from the customer via a Solectria
Renewables-selected non-expedited surface freight within the contiguous United States and
Canada. For Alaska, Hawaii and all other installation locations Solectria Renewables will cover the
cost of return shipment of product one way from the customer. The warranty does not include
customs fees, broker fees or other taxes that may be imposed by the government agency. The
warranty does not cover travel and/or labor necessary to repair the product.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact the installer or place of
purchase. If you are unable to contact the installer/place of purchase or they are unable to
provide service, contact Solectria Renewables directly at the number listed on the website in the
customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract authorized, trained service
personnel to service/replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to the
designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time. There is a flat rate
for inverter replacements.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product
must not have been disassembled or modified without prior written authorization by Solectria
Renewables.
Proof of purchase may be in any one of the following forms:
