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Customer Service
For SoftBank handset or service information, call General Information. For repairs, call Customer Assistance.
Call these numbers toll free from landlines.
SoftBank Customer Center
SoftBank Global Call Center
From a SoftBank handset, dial 157 for General Information, or 113 for
Customer Assistance, toll free
From outside Japan, dial
+81-3-5351-3491
(Please take care to dial correctly. International charges will apply.)
Subscription Areas
Contact
Hokkaido, Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima, Niigata, Tokyo, Kanagawa, Chiba,
Saitama, Ibaraki, Tochigi, Gunma, Yamanashi, Nagano, Toyama, Ishikawa, Fukui
General Information
0088-240-157
Customer Assistance
0088-240-113
Aichi, Gifu, Mie, Shizuoka
General Information
0088-241-157
Customer Assistance
0088-241-113
Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama
General Information
0088-242-157
Customer Assistance
0088-242-113
Hiroshima, Okayama, Yamaguchi, Tottori, Shimane, Tokushima, Kagawa, Ehime, Kochi, Fukuoka,
Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima, Okinawa
General Information
0088-250-157
Customer Assistance
0088-250-113