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Troubleshooting
57
The Windows Device Manager shows the
IEEE 1394
FireWire board and the SIS View FireWire camera driver
Soft-
Hard Technology MV4.0 Camera
.
Troubleshooting
What do I do if the cam-
era cannot be found?
An error message appears when starting the program, even though you
have completely installed the camera and the image-analysis software:
The image-analysis software has not been successful in creating a connec-
tion to the camera. Confirm the message with
OK
.
Check to see if the connector cable between the camera and the computer
has been correctly plugged-in. Should the connecter be loose or not plugged
in correctly, correct this by firmly plugging them into the corresponding jack.
Restart the image-analysis software. Should the problem still exist, continue
with the following section.
What to do when the
camera has been con-
nected before the image-
analysis software instal-
lation
The error message
No SIS-View FireWire camera has been found
will also
appear when starting the program should the camera have been connected
before installing the image-analysis software. In this case, Windows 2000
has already installed its own camera driver, which prevents the error-free
communication between the camera and the computer. Installing the image-
analysis software now does not install the correct camera driver since this is
forbidden by Windows 2000. You will notice that the camera is not detected
by the image-analysis software when starting the application.