5.Procedure for Claiming a Warranty
In the case of a faulty or otherwise defective Product please report that Product within the agreed
warranty period, with a detailed error description to SOFARSOLAR’s service hotline for registering and
send the claim to SOFARSOLAR service department by fax/email or through SOFARSOLAR Warranty Claim
Website at https://service.sofarsolar.com/warranty/search to process the warranty claim. The End User
may also contact the dealer (SOFARSOLAR authorised dealer or distributor) or installer if the Product is
defective or faulty.
a)Product Model and serial number
b)A copy of the valid purchasing invoice
c)Fault descriptions and error IDs (where applicable)
d)End user and/or claimant details
e)Detailed information about the entire system (module, PV system diagram, installation
date, etc.)
f)Documentation of previous claims/exchanges (if applicable)
All rights reserved
Shenzhen SOFARSOLAR Co ., Ltd.
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All rights reserved
Shenzhen SOFARSOLAR Co ., Ltd.
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SOFAR 10K~20KTL
User manual
SOFAR 10K~20KTL
User manual
To make a claim under the warranty, the End User must provide the following information and
documentation of the faulty or otherwise defective Product:
The warranty may not be guaranteed if the above information is not provided.
6.Extension of the Warranty Period
For SOFARSOLAR inverters, the End User may apply for a Warranty Period extension within 24 months for
grid-tied inverter <50kW and 12 months for grid-tied ≥50 kW and energy storage inverter(hybrid)
inverters from the date of production from SOFARSOLAR by providing the serial number and copy of the
warranty card of the Product. SOFARSOLAR may reject any application received which does not meet the
date requirement. An extended Warranty Period can be purchased to 10, 15, or 20 years. Please refer to
the Warranty Extension Order Form for more information.
Once the purchase of the Warranty Period extension has been processed, SOFARSOLAR will send a
Warranty Period extension certificate to the End User confirming the extended Warranty Period.
Any faults or defects that occur after the expiry of the Warranty Period, or which occur within the
Warranty Period but which are listed in the warranty exceptions above, are deemed to be out-of-warranty
cases. For all out-of-warranty cases, SOFARSOLAR, in its sole discretion, may charge fees to the End User
including, without limitation:
a) On-site service fee: cost of travel and time for the technician to deliver on-site service
and labour cost for the technician, who is repairing, performing maintenance on, installing
(hardware or software) and debugging the faulty product.
b) Parts/materials fee: cost of replacement parts/materials (including any shipping/admin
fee that may apply).
c) Logistics fee: cost of delivery and any other expenses incurred when defective products
are sent from the user to SOFARSOLAR or/and repaired products are sent from SOFARSOLAR
to the user.
Latest information about the warranty terms and conditions and local service hotline can be obtained
from our website:
www.sofarsolar.com.au
Contact us
You can directly contact our professional after-sales team:
Sofarsolar Ausco Pty Ltd.
Tel: +61 401 734 463 / 408 500 386
Shenzhen Sofarsolar Co., Ltd.
Tel: +86 510 66902306
Email: [email protected]
Web: www.sofarsolar.com.au
