Socket CX2821-656 User Manual Download Page 68

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Appendix G

Technical

Support

If you have trouble installing or using the Cordless Hand Scanner with

Bluetooth

Wireless Technology, contact Socket’s technical support

department for assistance.

IMPORTANT! To obtain technical support, you must first register your product online
at

www.socketcom.com/prodreg

After you register your product and log in, click on the

Technical Support

tab, then click

New

Trouble Ticket

to submit an online request for technical

support. Afterwards , you can log on anytime to monitor the status of your
request. If we are unable to resolve your support inquiry online, we can
arrange for a technical support representative to call you at a specific time.

Please refrain from disassembling the Cordless Hand Scanner. Disassembly
of this device will void the product warranty.

Summary of Contents for CX2821-656

Page 1: ...logy Featuring a Bluetooth enabled bar code scanner and SocketScan software for wirelessly adding bar code scanning to Bluetooth enabled mobile computers running Windows Mobile 2003 2003SE or 5 0 Palm...

Page 2: ...ted States Patent No 5 902 991 Reproduction of the contents of this manual without the permission of Socket Communications is expressly prohibited Please be aware that the products described in this m...

Page 3: ...OPTIONAL Configure Prefix Suffixes 22 OPTIONAL Run Scan Demo 23 4 SETUP FOR PALM 24 STEP 1 Install the Software 25 STEP 2 Connect CHS to PDA with Bluetooth 26 STEP 6 Scan Data into Your Application 29...

Page 4: ...CATIONS 55 B SAFETY AND USAGE TIPS 57 C BAR CODE LABEL SPECIFICATIONS 59 D ENABLING OR DISABLING SYMBOLOGIES 60 E DECODE ZONE 63 F TROUBLESHOOTING 64 G TECHNICAL SUPPORT 68 LIMITED WARRANTY 69 REGULAT...

Page 5: ...Socket s Cordless Hand Scanner CHS you can scan bar codes while connected to the PDA in your pocket or to your laptop tablet or desktop computer located up to 300 feet away all without the hassle of c...

Page 6: ...nd Scanner features Socket s exclusive Error Proof Protocol patent pending which ensures that scanned data is correctly received by the host computer and allows for real time validation of data and no...

Page 7: ...these minimum requirements Windows 98SE Me 2000 or XP Either Microsoft ActiveSync 4 0 or greater or Palm Desktop Software For information about using the CHS with Symbian Series 60 devices please visi...

Page 8: ...30 days with the batteries installed The red Battery Status LED will not function properly if standard AAA non rechargeable batteries are being used Besides the included AC adapter you can also recha...

Page 9: ...ning Solid red Batteries are charging Battery Status Red Off when connected to charger Batteries are fully charged Status Indicator Beeps The scanner beeps to signal the Bluetooth connection status Yo...

Page 10: ...rizontal position Remove the casing 2 Install the batteries in opposite directions as indicated by the positive symbols WARNING Do not install the batteries incorrectly Damage may result 3 If desired...

Page 11: ...The Battery Status LED will emit a solid red light while charging and turn off when the batteries are fully charged WARNING Do not attempt to charge alkaline batteries this may cause alkaline batteri...

Page 12: ...you begin the instructions in this chapter make sure you have installed the batteries and tether if desired and charged the scanner as described in Chapter 2 Hardware Preparation Setup Summary STEP 1...

Page 13: ...s 1 Delete any bar code scanning software already installed in your device including software from other companies Make sure the software is closed Tap Start Settings System tab Remove Programs Use th...

Page 14: ...ll direct you to soft reset Tap ok 8 Remove your device from the cable cradle and perform a soft reset by pressing the reset button If you skip this step some icons may not appear correctly 9 If desir...

Page 15: ...e CS tab at the bottom of the screen 5 Enter the following settings Enable Cordless Scanner support Check this box IMPORTANT Stack Connect Agent Select if you installed Connect Agent and would like to...

Page 16: ...ore each scan scanning will be a few milliseconds slower Good Read Indicator Select how you would like the CHS to indicate that it has successfully read data Battery Level No progress bar should appea...

Page 17: ...tooth radio is turned on If needed make sure a COM port is enabled for outbound Bluetooth Serial communications and note the COM port number Refer to the documentation for your Bluetooth hardware for...

Page 18: ...oth devices select Socket CHS The device will connect to the CHS indicated by a beep If using the Broadcom Widcomm stack you will be prompted to configure automatic connections If a passkey is request...

Page 19: ...data from the next scan to go 3 Press the trigger button and scan the code When data is read and sent to the mobile computing device the laser will turn off Depending on your scanner settings the sca...

Page 20: ...il you stop scanning If your mobile device suspends or the CHS moves out of range the connection will end After the mobile device turns on again or returns in range SocketScan will try to re connect 3...

Page 21: ...the most common symbologies 1 Tap on the SocketScan icon In the pop up menu tap Symbology Selector 2 In the screen that appears check the symbologies you wish to enable Uncheck those you wish to disab...

Page 22: ...e prefix suffixes whether or not the CHS is connected to your Pocket PC 2 In the pop up menu select Prefix Suffix 3 In the screen that appears enter the characters you want to be appended to each scan...

Page 23: ...matically connect select the CHS tab at the bottom of the page to re establish this link 2 The Scan Demo screen will appear If desired use the check boxes at the bottom of the screen to modify the tes...

Page 24: ...ter make sure you have installed the batteries and tether if desired and charged the scanner as described in Chapter 2 Hardware Setup Setup Summary STEP 1 Install the software STEP 2 Connect scanner t...

Page 25: ...e or cradle to connect your device to a host PC 3 Insert the installation CD into your host PC 4 Use My Computer or Windows Explorer to access your CD drive 5 In the CD open the SocketScanPalm folder...

Page 26: ...ted If the LED begins blinking red the battery needs to be recharged 2 Start SocketScan Tap Home In the upper right corner make sure All is selected Scroll down and tap on the SocketScan icon 3 The ma...

Page 27: ...in range After it finishes searching select the Socket CHS from the list of discovered devices and tap OK The Cordless Hand Scanner will appear as Socket CHS xxxxxx where the characters in brackets ar...

Page 28: ...ies and Test buttons will appear at the bottom of the screen If the PDA suspends the CHS will automatically re connect once you turn on the PDA again If the CHS is taken out of range or if the Bluetoo...

Page 29: ...cause it is a graphics based program 2 Press the trigger button and scan the code When data is read and transmitted to the host the laser will turn off Depending on the settings chosen in the SocketSc...

Page 30: ...eturn suffix will advance the cursor to the next line ready for the next scan Wait for the Good Scan indication before you scan another bar code If you try to scan too fast the device can lock up unti...

Page 31: ...ad Indicator Select how you would like the CHS to indicate that data was successfully decoded and transmitted to the PDA Auto reconnect to last device Check to have your PDA automatically connect to t...

Page 32: ...n CR Launch App Check the box then use the drop down menu that appears to select an application that you would like SocketScan to automatically enter data into whenever you press the trigger button Th...

Page 33: ...canner is set to recognize eight of the most common symbologies 1 In the main screen of SocketScan tap Symbologies 2 In the screen that appears check the symbologies you wish to enable Uncheck those y...

Page 34: ...r code that the scanner will not decode by default 1 In the main screen of SocketScan tap Test 2 The Test Scan screen will appear If desired check the View as Hex box to view scanned data in hexadecim...

Page 35: ...chapter make sure you have installed the batteries and tether if desired and charged the scanner as described in Chapter 2 Hardware Setup Setup Summary STEP 1 Install the software STEP 2 Connect scann...

Page 36: ...in the background and requires no interaction from the user Software installation instructions ADVANCED USERS Refer to the README file for CAB installation instructions 1 Delete any bar code scanning...

Page 37: ...e installation icons for SocketScanXP and Socket CS Connect will appear on your desktop 7 If desired install Connect Agent by opening the Connect Agent folder in the CD and launching the Connect Agent...

Page 38: ...Kit with IVT BlueSoleil software CF or USB 1 Turn on the Cordless Hand Scanner Press the small power button for five seconds until you see the LED turn blue The LED should blink blue once per second t...

Page 39: ...click on the Serial Port Service icon and click Connect 7 BlueSoleil will ask whether you want to connect to the CHS automatically when Windows applications open the serial port Click Yes 8 When the d...

Page 40: ...e Add Bluetooth Device Wizard to discover and connect to the Cordless Hand Scanner Click on the Bluetooth icon in the task tray In the pop up menu click Add a Bluetooth Device 4 During the device disc...

Page 41: ...io Tap OK 2 Turn on the Cordless Hand Scanner Press the small power button for five seconds until you see the LED turn blue The LED should blink blue once per second to show that the Bluetooth radio i...

Page 42: ...t CHS xxxxxx Tap Next 7 If a passkey is requested enter the default PIN 1234 Tap OK To indicate the connection the CHS will beep once 8 In the list of device services select Serial Port Tap Next 9 Not...

Page 43: ...evices It is essential to connect to the CHS via Quick Connect because this sets the CHS as your default Bluetooth serial device 4 During the device search the CHS will appear as Socket CHS xxxxxx The...

Page 44: ...box IMPORTANT Bluetooth stack Select Socket Connect Agent if you want to use it Otherwise select your computer s Bluetooth stack The Connect Agent option will only appear if you installed the Connect...

Page 45: ...connected to the CHS Power management The CHS automatically shuts off if there is no Bluetooth connection for 20 minutes Check to disable Advanced When the computer is connected to the CHS you can mod...

Page 46: ...s in SocketScan the Connect CS menu option allows you to connect to the CHS directly from SocketScan instead of manually connecting via your Bluetooth software The Connect CS option will not appear un...

Page 47: ...here you want data from the next scan to be entered 3 Press the trigger button and aim your finger at the bar code The red laser beam should cover the entire width of the bar code See Chapter 1 for sc...

Page 48: ...ct according to the auto re connect settings you chose in SocketScan After the time limit for re connection attempts has passed you can click on the Socket CS Connect icon on the desktop to manually i...

Page 49: ...ct Play a WAV file and click Browse to indicate the file location Prefix Suffix Enter any prefix and or suffixes you would like SocketScan to automatically append to scanned data 128 character max pri...

Page 50: ...odes tabs will only appear if you are connected to the CHS 2 At the bottom of the CHS screen the CHS battery level will be indicated by a status bar Click Advanced 3 The CHS Advanced Settings screen w...

Page 51: ...K 6 If you modified any security settings you will be prompted to turn your CHS off and back on to make the changes take effect Read the message and click OK Turn the CHS off and back on again 7 When...

Page 52: ...n keys to trigger the CHS 1 In SocketScanXP Settings click on the Trigger tab The Trigger and Barcodes tabs will only appear if you are connected to the CHS 2 Select the function key you would like to...

Page 53: ...n the Barcodes tab The Trigger and Barcodes tabs will only appear if you are connected to the CHS 2 Check the symbologies you wish to enable Uncheck those you wish to disable Click OK Enabling all pos...

Page 54: ...e About tab The Trigger and Barcodes tabs will only appear if you are connected to the CHS 2 View the control panel applet CPL and CHS firmware version information Click OK To view the SocketScan soft...

Page 55: ...ss asp Type Scanner 2005 Sunrise Date Compliant Scanning Characteristics Bar Code Symbologies Decoded Code 39 UPC EAN JAN MSI Code 128 Code 93 Codabar I 2 of 5 D 2 of 5 RSS 14 Laser Class 1 CHS 7M wit...

Page 56: ...he presence and activity level of competing radio transmissions In range testing of the CHS while connected to a variety of typical host devices with Class 2 radios functional connection distances fro...

Page 57: ...ur product to liquid moisture or extreme humidity Do not expose your product to extreme high or low temperatures Do not expose your product to lit candles cigarettes or cigars or to open flames etc Do...

Page 58: ...is 0 001 Watt The Cordless Hand Scanner is designed to be in compliance with the RF exposure limits set by national authorities and international health agencies1 when installed or used separately fr...

Page 59: ...te spaces or false or missing bar sections could be interpreted by the reading equipment as part of the code Generally the width of such flaws is more serious than the height Code symbols labels shoul...

Page 60: ...the SocketScan SDK Check Socket s website for updates Table 1 Default Symbologies Symbology Scanner Default Default Length Length after Symbology Selector UPC EAN JAN UPC A Enabled N A N A UPC E Enab...

Page 61: ...abled Convert UPC E to A Disabled Convert UPC E1 to A Disabled EAN 8 Zero Extend Disabled UPC EAN Security Level 0 UPC EAN Coupon Code Disabled Code 39 Convert Code 39 to Code 32 Disabled Code 32 Pref...

Page 62: ...lobal org aimstore stackedsymbologies htm c www adams1 com d www bizfonts com e www barcode us com info_center upc htm UPC Codes f www barcode us com info_center bookinfo htm Bookland EAN g www dataid...

Page 63: ...ar code size is the width in thousandths of an inch mils of the narrowest element bar or space in the symbol The figures shown are the typical scanning distances depths of field for selected bar code...

Page 64: ...REASON SOLUTION The scanner is too close or too far from the bar code Practice so you get accustomed the most effective distance and scanning angle The bar code is incorrectly formatted or poorly prin...

Page 65: ...rror message saying that there are connection problems POSSIBLE REASONS SOLUTION You are too far from the Cordless Hand Scanner Move the devices closer together within a range of 10 15 meters The Cord...

Page 66: ...ible with the Socket Cordless Hand Scanner The CHS will not work with your Pocket PC at this time SYMPTOM Connect Agent has found multiple CHS devices and I don t know which one to choose POSSIBLE REA...

Page 67: ...t to my Pocket PC POSSIBLE REASONS SOLUTION There is a problem with the Widcomm stack on some Pocket PCs where the CHS can be discovered but fails to communicate Affected units include the HP iPAQ mod...

Page 68: ...dreg After you register your product and log in click on the Technical Support tab then click New Trouble Ticket to submit an online request for technical support Afterwards you can log on anytime to...

Page 69: ...reconditioned parts and the returned product becomes Socket s property Socket warrants the repaired or replaced products to be free from defects in material or workmanship for ninety 90 days after th...

Page 70: ...ty to use the SOFTWARE even if SOCKET has been advised of the possibility of such damages Because some states do not allow the exclusion or limitation of liability for consequential or incidental dama...

Page 71: ...ns for this type of RF energy 2 In the unlikely event that there is electronic interference between this system and other wireless transmitters quickly change the location of operation or stop operati...

Page 72: ...try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna of the radio or television Increase the distance separating the equipment and the re...

Page 73: ...nt and Control Equipment Part 3 Radiated Electromagnetic Field Requirements IEC 801 4 Electromagnetic Compatibility for Industrial Process Measurement and Control Equipment Part 4 Electrical Fast Tran...

Page 74: ...es contain toxic substances Dispose of used battery in accordance with the prevailing community regulations that apply to the disposal of batteries Cover the metal terminals with insulating tape This...

Page 75: ...Socket Communications Inc 5 2006 Printed in U S A...

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