SYMPTOM: When I scan a lot of bar codes very fast, the scanner
locks up and won’t work for a few seconds.
POSSIBLE REASONS
SOLUTION
You are scanning too fast for the
Error Proof Protocol to confirm
that the mobile computer has
successfully received each scan
of data.
Wait for the confirmation beep
after each scan before you scan a
new bar code. You may need to
re-scan data that was not correctly
received by the mobile computer.
SYMPTOM
:
My mobile computer cannot find the Cordless Hand
Scanner, and/or I get an error message saying that there are
connection problems.
POSSIBLE REASONS
SOLUTION
You are too far from the Cordless
Hand Scanner.
Move the devices closer together,
within a range of 10-15 meters.
The Cordless Hand Scanner is
not turned on.
Turn on the Cordless Hand
Scanner.
You have assigned another
device as your favorite or default
Bluetooth
serial device.
Remove any settings that assign
another device as your favorite
Bluetooth
serial device.
You are using an XP system
without Connect!Agent, and you
did not start the
Bluetooth
software.
Start the
Bluetooth
software.
The Bluetooth radio of your
mobile computer is not turned on.
Turn on the
Bluetooth
radio of
your mobile computer.
APPENDIX F: TROUBLESHOOTING
65
