A
PPENDIX
G
T
ROUBLESHOOTING
For help on SocketScan on a Pocket PC, tap
Start | Help
.
SYMPTOM
:
I get the “No Card Detected”
icon in the task tray and can’t swipe
any data.
POSSIBLE REASON
SOLUTION
Your mobile computer does
not recognize the CF Mag
Stripe Reader Card.
Make sure the CF Mag Stripe Reader Card is
inserted properly. If necessary, remove and
reinsert. If using battery power on a Pocket PC, be
sure to tap
Yes
if asked if you want to use battery
power.
SYMPTOM
: When I try to swipe data, no data appears on my screen.
POSSIBLE REASON
SOLUTION
The magnetic stripe is facing
up.
While swiping the card, make sure the magnetic
stripe is facing down.
The magnetic stripe is
damaged.
Try swiping another card in good condition.
The magnetic stripe uses an
incompatible format.
The CF Mag Stripe Reader Card can only read
magnetic cards with the ISO TK1&2&3 formats.
APPENDIX G: TROUBLESHOOTING
25
