13
Troubleshooting
Most difficulties are easy to fix. Consult the troubleshooting table for common problems and their solutions. If you continue
to experience problems or need repairs beyond these minor adjustments, please call 1-866-SNOWJOE (1-866-766-9563) for
assistance.
Problems
Possible Cause
Possible Solution
The motor does not
run or the tool runs
slowly
• Power failure/unit not plugged
into a working receptacle.
•
Spool housing cannot rotate freely.
•
Trimming line does not protrude.
•
Check to make sure the unit is plugged into a working
outlet. Make sure the extension cord is not damaged.
•
Remove the spool and clean the slots; carefully remove
any grass and weeds or other debris.
• Cut the spool line off so that it just reaches the line
trimming blade.
•
Take the trimmer to an authorized service center if the
trimmer does not start after completing these checks.
•
Stop the machine and clean the line trimming blade.
•
Install a new spool of cutting line.
•
Remove the spool cover and pull the trimming line until it
reaches the line trimming blade.
• Line trimming blade
bound with
accumulated grass.
•
The spool runs out of line.
•
Spool bound up.
• Spool line twisted when refilled.
• Not enough line is exposed.
Semi-auto line
feeding system does
not work
• Contact your authorized Snow Joe
®
+ Sun Joe
®
dealer
or call Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
• Rewind or trim line to the line trimming blade
• Line trimming blade in guard is
covered, damaged, or missing.
• Line extends past guard
.
Line fails to cut off
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