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SECTION B
This section is for supplying possible reasons and solutions to problems you may be experiencing whilst trying to down load the
database to Snooper. If after completing all the checks in Section A and you are still exper
iencing difficult
y or have received an error
message please read through the following:
1.
ERROR MESSAGE – ‘The device has not been enabled yet.’
Please refer to Step 1 in section A for further details.
2.
ERROR MESSAGE - ‘Error 521: There was a problem connecting to the
In Phase International
server…’
If you get an error message as described above this normally means that there is something blocking communication between
the software, most typically a firewall, and the AURA™ server. Windows Vista, 7, 8 and 10 are supplied with a built in ‘Internet
Connection Firewall’. Depending upon which firewall software you have you will need to access the firewall settings and allow
access for the Snooper update software.
If you do have a Firewall on your computer Snooper Updater software may appear to stop and it is at this point that your Firewall
software will inform you that Snooper Updater software is trying to access the internet. Please make sure that you grant/allow/permit
access through the Firewall.
Please read the messages supplied by your Firewall software carefully before choosing your option. If you do not allow the
program access to the internet through the Firewall, the download process will fail.
If no message was prompted b
y the fir
ewall software uninstall and then re-install the software and perform a download again.
Warning: We do not recommend disabling your firewall software in order to perform a download to Snooper, nor can we provide
advice on how to alter the settings on third party software, nor can we be held responsible for any action taken by the PC user
that makes the PC more vulnerable to malicious viruses, software and computer hackers. Any changes made to the PC firewall
settings are solely at the PC user’s discretion. We would recommend contacting the third party software manufacturer for further
information of how to configure the firewall software.
Please Note: Do not use the USB cable that comes with the USB Host connection as this lead is not compatible for speed camera
updates.
4.
Have you installed Snooper download software onto your PC?
If you have not installed the download software you will not be able to perform a download to Snooper. Once the software is
installed there will be a new icon on your desktop . The icon is similar to this
Please check to see if you have the latest version of the software by visiting
http://www.snooperneo.co.uk/software.cfm
to check
what software version you have, double left click Snooper icon, look at the top of the window that opens and you will see the
version number in brackets.
5.
Have you connected the computer to the internet?
The download software has to download a file directly from our server and this can only be done if an internet connection is
present. Therefore make sure that your PC is connected to the internet by either establishing a dial up connection or signing in to
your broadband internet account
before
you begin to download the database to Snooper..
EN Page 33 of 43
MY Speed combined V3.0 02/21
Summary of Contents for My-Speed XL
Page 1: ...User manual...