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Any damage or defects to Covered Components resulting from the following causes
are not covered by warranty: failure to follow instructions in the user's manual, force
majeure, accident, misuse, neglect, abuse, alterations and modification without
written consent from Snapcycle, assembly and repair works by any unauthorized third
party, installation of parts or accessories not originally intended or compatible with
the ebike as sold, operator error, water damage, extreme riding, or improper follow-
up maintenance.
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Any damages resulting from improper use, such as by overloading the ebike above its
rated load capacity, or by raising the seatpost above its minimum insertion mark.
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Products that are used for competition or commercial activities, including without
limitation rental / lease, are not covered by this limited warranty, unless otherwise
agreed by Snapcycle.
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Any gifts or accessories that come along with the ebike free of charge are not covered
by this limited warranty.
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This limited warranty is not applicable to the sale of spare parts and accessories.
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Any damage resulting from the use of a third-party battery charger not originally
supplied by Snapcycle is not covered by warranty.
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Snapcycle will not cover any damage that may occur during shipping if the purchaser
uses their own shipping option
SHIPPING DAMAGE CLAIMS
We are confident in our product quality. However, there is a rare chance that your product(s) may
get damaged during shipping. You are well advised to inspect your product(s) immediately upon
receiving them. In the unfortunate event that you find any damage to your product(s), take photos
from different angles, keep all packaging and paperwork, and contact Snapcycle by email at
[email protected] immediately. Please take note that we will not accept shipping damage
claims later than 14 days from receipt of the product(s).
WARRANTY CLAIMS
If you suspect any component of your ebike is defective, all warranty claims must be submitted to
Snapcycle via email to [email protected] . Please do not attempt to repair or replace it
yourself before contacting Snapcycle, as doing so may void your warranty and cause consequential
damages to your ebike, undermining its safety and reliability.
You would need to describe in detail what issues you are facing and attach some clear photos or
videos for easy understanding. Upon receiving your claims, our dedicated customer service team will
firstly provide remote assistance to you via email/calls as there might be an easy fix to your
problems.
If our customer service team determines that a replacement part is needed, they will provide you
with clear instructions for returning the defective parts, and receiving the replacement. Shipping
charges are to be borne by the customers. It is at the full discretion of Snapcycle to determine if a
defective component is covered by this limited warranty.
