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6. Error Code and Troubleshooting
Snapcycle LCD display will show a warning message with this
icon on the screen, and also show
error codes at the bottom of the screen, listed in the table below.
Error Code
Error description
0x21
Current Abormality in Controller
0x22
Throttle Connection Error
0x23
Motor Phase Error
0x24
Motor Hall Sensor Error
0x25
Brake Sensor Connection Error
0x30
Communication Error
6.1 Error Code 0x21
Definition
: This error code means there is too much current being drawn from the controller. When
such abnormality happens, our LCD may stop working and show this error message on the screen.
Possible Causes
:
•
Using a third-party motor with a power rating higher than what is compatible with our
controller
•
When the electrical system is modified by connecting additional lamps, or other
electric components to the controller, resulting in higher current leaving the
controller.
•
Snapcycle controllers for R1, R1 Step-Thru and S1 models are all rated 48V /12A for its
continuous current, 48V / 25A for the maximum current. When the transient current
exceeds the maximum current, or the continuous current exceeds the rated current of
12A, this error message will show up and it basically means that the transient current
is over 25A or the continuous current is over 12A.
What should I do
:
Re-instate your Snapcycle ebike by replacing third-party components with original parts that are
compatible with its original design, and removing all additional electrical add-ons that are drawing
current from the controller.
If it still does not solve your problem, contact Snapcycle customer support team via email at
. Most likely, you would need to get your controller replaced.
