SureTrack®
SureTrack Online
115
SureTrack Status Messages
Status messages may be displayed to inform you of pending issues or general
status. Depending on your software version and connection status, the following
messages may be displayed in the SureTrack status bar:
•
SureTrack Content May Be Available! -
indicates SureTrack content may be
available, however you are not currently connected to the SureTrack database.
This message may be caused by a Wi-Fi connection issue, or if you do not have
the current software upgrade installed. See
Wi-Fi Connection / Troubleshooting
for SureTrack Troubleshooting information.
•
No connection to SureTrack. Please try again later. -
indicates you are not
currently connected to the SureTrack database, except when displayed in the
OBD/EOBD function as SureTrack is not accessible in OBD/EOBD mode. If
this message is displayed in the Scanner function, it may be caused by a Wi-Fi
connection issue, or if you do not have the current software upgrade installed.
•
Loading content from SureTrack -
indicates SureTrack information is being
accessed from the SureTrack database.
•
A new diagnostic software upgrade is available. See your sales
representative for details -
indicates your access to SureTrack will be expiring
soon and you should contact your sales representative to purchase the current
software upgrade.
•
Your SureTrack access has expired. See your Sales representative to
renew. -
indicates your access to SureTrack has expired and you should
contact your sales representative to purchase the current software upgrade.
•
Verified parts replacement data not available. Tap the wrench icon for
more results.
-
indicates that Common Replaced Parts information (graph) is
not available, however other types of SureTrack information may be (e.g. Real
Fixes and Tips). Select the
Fix It!
icon to see if other information is available.
15.5 SureTrack Online
15.5.1 SureTrack Features
SureTrack is an integrated part of ShopKey Pro, and includes two navigation
modules providing search and forum capabilities:
•
1Search™
Limited
•
Sure Track Community.
15.5.2 1Search™
Limited
The
1Search
Limited
module includes the following information features
:
•
Real Fixes and Tips
- real-world fixes and repair tips captured from actual
repair orders and the experiences of professional technicians.
•
Common Repair Procedures Graph
- graphical display of the specific parts
and procedures most frequently used to fix the selected code or symptom.
•
ProView
- provides graphical displays showing the direct relationship between
a code or symptom to the component used to fix them.
•
Component Tests
- includes instructions on how to test the component, and
descriptions of component operation, component locations, test locations,
connector end views and even sample waveforms.
•
TSB's
- OEM technical service bulletins.
•
Safety Recalls and Campaigns
- safety recall and service campaign
information.
SureTrack Community
The
Sure Track Community
module is a forum-based application that connects
you with a community of other professional technicians to find and share
information, ask questions, and provide your own tips.