Snap-On PRO-LINK EDGE Hardware User Manual Download Page 161

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160 PRO-LINK

Edge Hardware and Software User’s Manual

Chapter

• Using the Support Menu

Introduction to the Support Menu

The Support Menu is accessed from the Main Menu.

NOTE:

For an overview of the options available on the Main Menu, see “The Main
Menu,” in

Chapter 2: Hardware and User Interface Overview

, earlier in this

Manual.

The menu displays the following choices:

•

System

• Account

• Tutorials

• Troubleshoot

Figure 8.1

Main Menu

Summary of Contents for PRO-LINK EDGE

Page 1: ...PRO LINK EDGE EEHD959001 HARDWARE AND SOFTWARE USER S MANUAL ...

Page 2: ...de is furnished for informational use only is subject to change without notice and should not be construed as a commitment by IDSC Holdings LLC IDSC Holdings LLC assumes no responsibility or liability for any errors or inaccuracies that may appear in this guide Except as permitted by such license no part of this publication may be reproduced or transmitted in any form or by any means electronic me...

Page 3: ...7 Hardware Overview 9 Front View 9 Top View 10 Back View 11 Back View Showing Battery Pack 12 Monitoring Battery Power 13 Disposing of the Battery Pack 14 User Interface Overview 15 The Main Menu 15 Vehicle Scan 20 The Diagnostics Menu 21 The Drop down Menu Connected Status 22 The Vehicle History Menu 23 The Settings Menu 24 The Applications Menu 25 The Support Menu 26 Navigational Features 27 Scr...

Page 4: ...aults Tab 41 The Parameters Tab 42 The Calibrations Tab 44 The Tests Tab 49 Viewing Vehicle Specifications 51 Monitoring Battery Power 53 Chapter 4 Using the Diagnostics Menu 57 The Diagnostics Menu 58 Faults 59 Viewing Active and Inactive Faults 59 Viewing More Info 60 Clearing Inactive Faults 62 Parameters 63 Viewing Parameters 64 Managing Quick Lists 65 Graphing Data 74 Calibrations 76 Select a...

Page 5: ...ory Menu 117 Managing Saved Reports 118 Deleting a Report 120 Moving a Report 121 Printing a Report 122 Previewing a Report 125 Chapter 6 Using the Settings Menu 127 The Settings Menu 128 Managing Wireless Networks 130 Connecting to a Network 130 Adding a Wireless Network 132 Changing Wireless Settings 134 Check Wireless Status 137 Configure Proxy 138 Managing Printers 141 Adding a Printer and Pri...

Page 6: ... 159 Introduction to the Support Menu 160 System 161 Get Support 162 Device Registration and Device Information 162 Network 164 Enabling Remote Access 165 Installed Applications 165 Updating Your Account Information 166 Creating a New Account 167 Tutorials 170 Troubleshoot 171 Scan Vehicle Logging 172 Manual Scan 172 User Interface Logging 175 Demo Scan 175 Bus Diagnostics 176 Chapter 9 Using Reco...

Page 7: ...air Connect Overview 189 Logging In 190 The Description Tab 194 The Testing Tab 196 The Specs Tab 198 The Wiring Locator Tab 201 The Remove Install Tab 205 Appendix A Warranty Service 1 Exclusive Warranty 2 Exclusive Remedy 3 Troubleshooting 4 Scheduling a Repair 5 Return Instructions 6 Return of Goods Policy 7 ...

Page 8: ...nual Manual Overview page 2 Conventions page 3 This chapter provides an overview of this manual s organization and the conventions used throughout NOTE i Screen shots used throughout this manual are for illustrative purposes only All data shown is fictitious in nature ...

Page 9: ...stics Menu provides detailed instructions on using the Diagnostics Menu when the PRO LINK Edge is connected to a vehicle including its various tabs and features Chapter 5 Using the Vehicle History Menu provides detailed instruc tions for using the Vehicle History Menu to manage reports Chapter 6 Using the Settings Menu provides detailed instructions for using the features of the PRO LINK Edge Sett...

Page 10: ...he page number provided for each described component for fur ther details Important IMPORTANT indicates a situation which if not avoided may result in damage to the test equipment or vehicle Example IMPORTANT ä Keep all cables clear of moving or hot engine parts Caution CAUTION indicates a potentially hazardous situation which if not avoided may result in moderate or minor injury to the operator o...

Page 11: ...within this manual Emphasis Used to draw your attention to particularly important information FEATURE Used to highlight the name of a specific feature Example Use COPY to save the report to a USB memory stick Field Line Used to highlight the name of a field or a line of text from a display Example A check mark is placed in the check box next to the Total Fuel Used parameter Menu Items Used to high...

Page 12: ...e History Menu page 23 The Settings Menu page 24 The Applications Menu page 25 The Support Menu page 26 Navigational Features page 27 Screen Icons page 27 This chapter provides an overview of the PRO LINK Edge hardware including detailed product specifications It also includes an overview of the user interface and navi gational features NOTE i Screen shots used throughout this manual are for illus...

Page 13: ...rt using your device No product key is required The trifold includes instruc tions for registering additional software titles and for registering the PRO LINK Edge NOTE i You don t need to Register the Installed Applications to start using PRO LINK Edge You have 10 free trials for each application During the free trial period you have access to both fault code information and vehicle data NOTE i F...

Page 14: ...us 4 to 158 F 20 to 70 C Screen Size inches cm 10 1 25 654 1280x800 Daylight readable Capacitive Touchscreen Battery Lithium Ion 10 8V 3 2 Ah AC Adapter 100 240 VAC 50 60 Hz 1 0 A Max Vehicle Power Input 6 to 30 VDC 4A Max 24 W Max Port Types HDMI Mini USB A 5 V DC 500mA USB Micro B Micro SD Card 3mm Audio Jack Operating System Windows Embedded Compact 7 Storage 8 GB Solid State Drive Processor NX...

Page 15: ...ual Chapter 2 Hardware and User Interface Overview Certifications UL cUL Wireless Module Certifications FCC IC CE MIC Battery Certifications UL 2054 IEC 62133 2nd Edition UN 38 3 Warranty 1 Year Repair Phone Number 800 311 5452 Option 3 Feature Data ...

Page 16: ... Overview PRO LINK Edge Hardware and Software User s Manual 9 Hardware Overview This section introduces the PRO LINK Edge hardware its ports and connections Front View Figure 2 1 Front View of the PRO LINK Edge ...

Page 17: ...10 PRO LINK Edge Hardware and Software User s Manual Chapter 2 Hardware and User Interface Overview Top View Figure 2 2 Top View of the PRO LINK Edge ...

Page 18: ... Manual 11 Back View Figure 2 3 Back View of the PRO LINK Edge WARNING ä The stand on the back of the PRO LINK Edge makes it possible to hang the device from the steering wheel We recommend strongly that you refrain from doing this while the vehicle is in motion ...

Page 19: ...er s Manual Chapter 2 Hardware and User Interface Overview Back View Figure 2 4 Back View Showing the Battery Compartment Open Showing Battery Pack To remove the battery pack you must first remove the screw that holds the battery pack in place ...

Page 20: ...AC DC power adapter when plugged into a power source Figure 2 5 Main Menu Showing the Battery Icon The Battery icon has two states When the device is either connected to a vehicle or plugged into a power a power source via the AC DC power adapter When the device is fully charged and obtaining power from the battery pack Use the icon to monitor remaining battery power as power diminishes the slider...

Page 21: ...ain recyclable materials If shipping is required ship the battery pack to a recycling facility in accordance with local national and international regulations For additional information contact North America Rechargeable Battery Recycling Corporation RBRC at http www rbrc org or http www call2recycle org You may also call 1 800 822 8837 USA United Kingdom Electrical Waste Recycling Company at http...

Page 22: ... Vehicle History Menu pg 23 The Settings Menu pg 24 The Applications Menu pg 25 The Support Menu pg 26 Navigational features pg 27 The Main Menu When you launch the PRO LINK Edge the first thing you see after the splash screen is the Main Menu NOTE i If you are connected to a vehicle the only way to access the Main Menu is to select End Session from the drop down menu on the Diagnostics Menu Figur...

Page 23: ...8 and J1939 LMT Starts the vehicle scanning process using the Light Medium Truck application Note For detailed information on the scanning process refer to Chapter 4 Using the Diagnos tics Menu later in this manual Vehicle History Enables you to manage reports you created and saved on the device You can do the following Delete and existing report Move a report Print a report Preview a report You c...

Page 24: ...ge system date time time zone and auto adjust for daylight time Touchscreen Touchscreen calibration Note For detailed information on the Admin Menu refer to Chapter 5 Using the Settings Menu later in this manual Applications Displays the following choices Available Upgrades lists newly available upgrades Available Apps lists newly released apps Coming Soon lists new apps about to be released When ...

Page 25: ...pport Device information Network information Remote Access On Off A list of Installed Applications Account account information including Create Account if the device is not cur rently registered Account Login Reset Password Tutorials Troubleshoot troubleshooting tools including Scan Vehicle Logging Manual Scan User Interface Logging Demo Scan Bus Diagnostics Menu Item What It Does ...

Page 26: ...tric Play Recording play recording previously stored on the device Logout Repair Connect logout of Repair Connect Repair Connect requires a special subscription see your Snap on Franchisee Support displays the Support Menu dis cussed earlier in this table About displays the following information System Bundle Version Total Physical Memory Used Virtual Memory PRO LINK Edge Copyright information Men...

Page 27: ...s the vehicle presents a list of ECMs detected during scanning J1708 and J1939 and enables you to select up to six 6 modules from the list LMT Begins the Light and Medium Truck scanning process NOTE i A Manual Scan feature is also available See Manual Scan in Chapter 8 Using the Support Menu later in this manual NOTE i For detailed information on scanning a vehicle see Chapter 4 Using the Diagnost...

Page 28: ...he following tabs are displayed Faults Events available only with CAT Engines with ACERT Technology and Caterpillar Electronic Engines applications Parameters e g Engine Calibrations Tests If you have loaded more than one module there will be multiple parameters tabs e g Engine Engine Retarder etc NOTE i For detailed information on the Diagnostics Menu refer to Chapter 4 Using the Diagnostics Menu...

Page 29: ...if you have previously installed a printer You can also save the information to a file i e a PDF either to the device to an SD Card or to a USB device Create Report Displays the Print Selection menu Once you make your selections you can print your customized report Units Enables you to select how you want to display units of measure English vs Metric also available when not connected to a vehicle ...

Page 30: ...yed NOTE i Figure 2 10 Manage Reports Screen For detailed information on the Vehicle History Menu see Chapter 5 Using the Vehicle History Menu later in this guide You use this screen to manage reports created and saved on the device for example Delete an existing report Move a report Print a report Preview a report Use the Back Arrow at the bottom of the screen to return to the Main Menu ...

Page 31: ...TE i For detailed information on the Settings Menu refer to Chapter 5 Using the Settings Menu later in this manual Menu selections are displayed on the left side of the screen Wireless the default display when Settings is selected from the Main Menu Printers Date Time Touchscreen Figure 2 11 Settings Menu Use the Back Arrow at the bottom of the screen to return to the Main Menu ...

Page 32: ... Menu You access the Applications Menu from the Main Menu Figure 2 6 Menu selec tions are displayed on the left side of the screen Available Upgrades Available Apps Coming Soon Installed Apps Figure 2 12 Applications Menu Use the Exit button at the bottom of the screen to return to the Main Menu ...

Page 33: ... NOTE i For detailed information on the Support Menu refer to Chapter 8 Using the Support Menu later in this manual Menu selections are displayed on the left side of the screen System the default display when System is selected from the Main Menu Account Tutorials Troubleshoot Figure 2 13 Support Menu Use the Back Arrow at the bottom of the screen to return to the Main Menu ...

Page 34: ...ing an item or an icon on the screen Screen Icons The PRO LINK Edge user interface also employs screen icons You touch the icon to activate the feature or to open a screen The following table introduces the available icons Icon What the Icon Does Support Indicates that Remote Access is enabled Takes you to the Support Menu Located on the toolbar Back Arrow Takes you back to a previous screen or me...

Page 35: ... Wireless Network Indicates wireless network strength You can touch the icon to open the Wireless Networks screen Touch the Back Arrow to close the screen When there is no wireless connection the icon has an exclamation mark superimposed over the icon Battery Indicates the power source for the device There are two states When the device is either connected to a vehicle or plugged into a power sour...

Page 36: ... Introduction to Tab Functions page 41 Viewing Vehicle Specifications page 51 Monitoring Battery Power page 53 This chapter explains how to connect the device to a vehicle It also discusses the two ways to scan a vehicle HD Scan and LMT An introduction to the various tabs on the Diag nostics Menu is also provided NOTE i Screen shots used throughout this manual are for illustrative purposes only Al...

Page 37: ...tion on monitoring battery power refer to Monitoring Bat tery Power on page 53 of this guide AC DC power adapter If you do not wish to use the battery or the bat tery power is low you can use the AC DC Power adapter to supply power to the device Vehicle itself In most vehicles you can use the vehicle s datalink adapter to supply power to the PRO LINK Edge NOTE i The device will automatically go in...

Page 38: ...unning 2 Connect the power data cable to the Power Data Port on the top of the PRO LINK Edge 3 Select the appropriate adapter for the vehicle to which to want to connect Choices include the following 6 pin Deutsch adapter 9 pin Deutsch adapter 16 pin J1962 adapter 4 Connect one end of the adapter to the power and data cable 5 Attach the other end of the adapter e g the Deutsch connector end to the...

Page 39: ...rdware and Software User s Manual Chapter 3 Getting Started When you power up the PRO LINK Edge the following screen is displayed Figure 3 1 Main Menu 7 To begin scanning move on to Scanning a Vehicle next in this manual ...

Page 40: ... enables you to select up to six 6 modules from the list LMT Begins the Light and Medium Truck scanning process NOTE i A Manual Scan option is also available See Manual Scan in Chapter 8 Using the Support Menu later in this manual To scan a vehicle 1 Verify that the connections are tight and solid before scanning begins 2 From the Main Menu Figure 3 1 select HD Scan Figure 3 2 Vehicle Scan Menu HD...

Page 41: ... Chapter 3 Getting Started Heavy Duty Scan If you selected HD Scan on the Vehicle Scan Menu Figure 3 2 the device scans the vehicle to identify available modules Figure 3 3 Scanning Vehicle Screen 3 Wait for a moment or two for the next screen to display ...

Page 42: ...es e g Engine followed by the name of the software application that will be used to communicate with the module e g Paccar Ch1 4 Depending on the size of the list touch the screen and drag your finger to navigate down the list 5 Touch the screen to make your selection e g Engine Paccar Ch1 and Retarder Engine Heavy Duty Standard J1939 Ch1 NOTE i You can select up to six 6 modules from the list ...

Page 43: ...le Selection Screen with Item Highlighted 36 PRO LINK Edge Hardware and Software User s Manual Chapter 3 Getting Started Your selections are highlighted 6 Touch OK The PRO LINK Edge loads each of the selected modules ...

Page 44: ... Scanning a Vehicle PRO LINK Edge Hardware and Software User s Manual 37 The Diagnostics Menu is displayed Figure 3 6 Diagnostics Menu ...

Page 45: ... Scan Menu Figure 3 2 the follow ing screen is displayed Figure 3 7 OBD II Light Medium Truck Screen 1 Select the appropriate application for the truck you are connected to from the list on the right NOTE i The Select Last Vehicle feature enables you to connect to the last vehicle you were connected to without having to make further selections ...

Page 46: ...re User s Manual 39 The screen is refreshed and a list of model years is displayed on the right side of the display Figure 3 8 Select the Model Year 2 Select the appropriate model year from the list Figure 3 9 Select the VIN 3 Select the VIN from the list ...

Page 47: ...PRO LINK Edge Hardware and Software User s Manual Chapter 3 Getting Started 4 Review your selections and touch OK Figure 3 11 Module Selection Screen 5 Select up to six modules to load and touch OK The Diagnostics Menu is displayed Figure 3 12 ...

Page 48: ...aults pg 41 Parameters pg 42 Calibrations pg 44 Tests pg 49 The following subsections briefly introduce each of the tabs of the Diagnostics Menu NOTE i For detailed instructions on using each of the tabs on the Diagnostics Menu see Chapter 4 Using the Diagnostics Menu later in this manual The Faults Tab The Faults tab displays the faults detected on the vehicle for all modules The faults are separ...

Page 49: ...or may not have multiple parameters tabs displayed The first time the Parameters tab is selected during your session the you are prompted to select a parameter category The categories displayed depend upon the module and application Touch the list and drag your finger up to scroll through the list of categories Touch the screen to select a category e g Pressures and display the parameters for that...

Page 50: ... Figure 3 14 Parameters Screen Use your finger to drag and scroll through all the items in the list NOTE i Touch a parameter in the list to add it to your Quick List For detailed infor mation on creating a Quick List refer to Creating and Viewing a Quick List in Chapter 4 Using the Diagnostics Menu later in this manual ...

Page 51: ...e and displays the screens you need to calibrate those parameters If a module does not contain any calibrations a message is displayed NOTE i For some parameters a password is required The first time the Calibrations tab is selected during a session a message in structs you to select a module Select a module e g Engine MaxxForce Ch1 Figure 3 15 Select a Module Screen ...

Page 52: ...anual 45 A list of available categories is displayed Figure 3 16 List of Available Categories NOTE i You can use your finger to drag and scroll through all the items in the list Touch the screen to make your selection e g Cruise Control and view calibrations for that category ...

Page 53: ...Hardware and Software User s Manual Chapter 3 Getting Started The Cruise Control screen is displayed Figure 3 17 Cruise Control Screen Touch the screen to select a calibration e g Cruise Control Vehicle Speed High Limit ...

Page 54: ... Edge Hardware and Software User s Manual 47 The calibration screen is displayed Figure 3 18 Sample Calibrations Screen NOTE i Note the Minimum and Maximum values displayed for your reference After you have entered the New Value touch Update ...

Page 55: ...een Updated with New Value Touch the Program button to finalize the calibration NOTE i You may receive a series of messages directing you to cycle the ignition Follow the prompts Once the new value is verified the Cruise Control screen is displayed again At this point you may select other datapoints to calibrate within the Cruise Control category or select another category ...

Page 56: ...ostics of a vehicle or system For example the Cylinder Cutout Test enables you to turn on or turn off the cylinders in an engine to help diagnose problems with an individ ual cylinder or group of cylinders The PRO LINK Edge enables you to perform the special tests that have been programmed into the ECM by the original equipment manufacturer OEM When you select the Tests tab the Module Selection sc...

Page 57: ...ing Started Once you select the module from the list on the left a list of available tests for that module is displayed Figure 3 21 Available Tests Screen Select a test from the list to display the screen for that test Then follow the on screen prompts to run the test ...

Page 58: ...when you are connected to a vehicle When you touch the View Specs button the following information is dis played for the vehicle to which you are connected Module e g Engine Paccar Ch1 Hardware Version Engine Name Extension Engine Name Dealer Code Daf Software Version Dealer Code Extension Software Build ID Vehicle Identification Number VIN Software ID Figure 3 22 Drop down Menu Showing the View V...

Page 59: ...tton to save the information to a file or to print directly to a printer if you are connected to a printer NOTE i For information on setting up a printer refer to Managing Printers in Chapter 6 Using the Settings Menu later in this guide When you have finished viewing the information touch the Back Arrow at the bottom of the screen to go back to the list of Available Tests Figure 3 21 ...

Page 60: ...wer source Figure 3 24 Main Menu Showing the Battery Icon The Battery icon has two states When the device is either connected to a vehicle or plugged into a power a power source via the AC DC power adapter When the device is fully charged and obtaining power from the battery pack NOTE i You can use the icon to monitor battery strength As power diminishes the slider moves to the left When it looks ...

Page 61: ...rom the Drop Down Menu page 94 Viewing Vehicle Specifications page 94 Creating a Report page 96 Changing Units of Measure page 104 Play Recording page 105 Logout Repair Connect page 107 Support page 109 Ending Your Diagnostics Session page 111 This chapter provides detailed instructions on using the diagnostic features found on the Diagnostics Menu when PRO LINK Edge is connected to a vehicle NOTE...

Page 62: ...iled information on connecting to a vehicle and the scanning pro cess refer to Connecting to a Vehicle and Scanning a Vehicle in Chapter 3 Getting Started earlier in this manual Figure 4 1 Diagnostics Menu At this point you are ready to start using the features available from the Diagnostics Menu A number of menu selections are displayed on the right side of the screen Faults pg 59 Parameters pg 6...

Page 63: ...splay e g Engine Calibrations Tests From the faults screen display you can View active and inactive faults pg 59 View more information on a particular fault pg 60 Clear All Faults pg 62 Viewing Active and Inactive Faults Faults are displayed in two categories ACTIVE FAULTS faults on the left side INACTIVE Faults on the right side Figure 4 2 Faults Screen Touch the screen to scroll through the two ...

Page 64: ...the fault e g Inlet air pressure in inlet manifold Voltage too low or short circuit to ground on ECU D420 pin A51 3 SAE DTC information about the fault e g DTC P0101 Powertrain P Current Viewing More Info You can view more information on a particular fault e g Freeze Frame Data and PRO LINK Repair Connect troubleshooting information by touching the fault to display the More Info screen To view mor...

Page 65: ...ouch the Description button to go back to the description pane NOTE i If you have purchased a subscription to Repair Connect touch the PRO LINK REPAIR CONNECT button at the top of the screen to display the Repair Connect login screen For detailed information on using Repair Connect refer to Chapter 10 Using PRO LINK Repair Connect later in this manual 4 Touch the Print button to send the page to t...

Page 66: ... all faults both ACTIVE and INACTIVE faults are cleared Then the PRO LINK Edge re scans the vehicle and re lists the ACTIVE faults found during the re scan To clear all inactive faults Figure 4 4 Sample Faults Screen 1 Touch Clear All Faults An Are you sure you want to clear all faults question box is displayed 2 To confirm your decision to clear all faults touch Yes All faults are cleared the veh...

Page 67: ...of the Diagnostics Menu NOTE i The PRO LINK Edge creates a Parameters tab for each module e g Engine Paccar Ch1 and Engine Retarder HDS J1939 Ch1 loaded during the scanning process Figure 4 5 Sample Parameters Screen From the Parameters tab you can View parameters pg 64 Manage Quick Lists pg 65 Create and view a Quick List pg 67 Remove parameters from a Quick List pg 71 Graph data pg 74 ...

Page 68: ...eters To view parameters 1 From the Diagnostics Menu Figure 4 1 select the Parameters tab e g Engine Figure 4 6 Select a Category Screen NOTE i Touch the screen and drag your finger up to scroll down the list on the left 2 Touch the name of the category for which you want to view live data e g Pressures ...

Page 69: ...ch the screen and drag your finger up to move down the list You can select another category from the list on the left or create a Quick List Managing Quick Lists You can create a Quick List to store parameters and display them side by side from either one or both of the following Different categories i e the categories on the left side of the display Different modules e g Engine Engine Retarder et...

Page 70: ...Figure 4 8 Sample Quick List 66 PRO LINK Edge Hardware and Software User s Manual Chapter 4 Using the Diagnostics Menu A sample quick list NOTE i The Quick List is limited to ten 10 parameters ...

Page 71: ...arameters from one or more cate gories in the list of parameters If no parameters are yet in the Quick List a screen explaining how to add parameters to the Quick List is displayed To create a Quick List 1 Touch the View Quick List button at the top left of the screen Figure 4 9 Select a Category Screen 2 Touch the screen to select a category e g Pressures ...

Page 72: ...er 4 Using the Diagnostics Menu A list of parameters for the selected category is displayed Figure 4 10 Parameter List for Pressures NOTE i Touch the screen and drag your finger up to move down the list 3 Touch the screen to select a parameter e g DEF Pressure ...

Page 73: ...e is now one 1 item in the Quick List box located at the top left portion of the screen 4 Continue adding parameters to the list NOTE i You may also select parameters from other categories e g Tempera tures or from other modules if present 5 Once you are finished adding parameters to the list touch Quick List at the top of the list of categories to view the Quick List you created ...

Page 74: ...ayed Figure 4 12 Sample Quick List NOTE i For information on using the Graph button to graph parameter data see Graphing Data on page 74 of this chapter NOTE i The Record Mode feature is discussed in Chapter 9 Using Record and Playback later in this manual 6 Move on to Removing Parameters from the Quick List next ...

Page 75: ... time To remove a parameter from the Quick List 1 Touch Quick List at the top of the list of categories to display the current Quick List Figure 4 13 Sample Quick List 2 Touch the screen to select the parameter you want to remove from the list NOTE i You can also remove all the parameters in the list by touching the Clear Quick List button at the bottom of the screen ...

Page 76: ...NK Edge Hardware and Software User s Manual Chapter 4 Using the Diagnostics Menu The selected parameter is highlighted Figure 4 14 Removing Parameters from the Quick List 3 Touch the Remove Selected Items button ...

Page 77: ... Hardware and Software User s Manual 73 The Quick List is updated Figure 4 15 Updated Quick List 4 To remove all parameters form the Quick List touch the Clear Quick List button The Select a Category screen is displayed again Figure 4 9 ...

Page 78: ...calable parameters i e parameters that have values that can vary over time will be displayed for example temperatures NOTE i For instructions on creating a Quick List refer to Creating and Viewing a Quick List on page 67 earlier in this manual To view a real time graph of the parameters in the Quick List 1 Create a Quick List with several parameters to graph Figure 4 16 Quick List Parameters Highl...

Page 79: ...enu PRO LINK Edge Hardware and Software User s Manual 75 The Quick List is displayed Figure 4 17 Quick List 3 Touch the Graph button Figure 4 18 Sample Graph 4 Touch the Back Arrow to return to the Quick List Figure 4 17 ...

Page 80: ...iew the associated datapoints pg 77 Calibrate a datapoint Figure 4 19 Sample Calibrations Screen pg 80 NOTE i Calibrations are not available for all software applications For example Heavy Duty Standard HDS J1939 among others does not support cali brations The Calibrations tab will still display but a No Calibrations available message is displayed when the tab is selected ...

Page 81: ...able calibration categories for that module To select a calibration category and view the associated datapoints 1 From the Diagnostics Menu Figure 4 1 select the Calibrations If you have not yet used the Calibrations during your current session the Select a Module screen is displayed Figure 4 20 Select a Module Screen 2 Touch the screen to select the module you want e g Engine MaxxForce Ch1 NOTE i...

Page 82: ...ual Chapter 4 Using the Diagnostics Menu A list of available categories is displayed Figure 4 21 List of Available Categories 3 Use your finger to scroll down the list 4 Touch the screen to select the category you want e g Engine Idle Shutdown Control ...

Page 83: ...ware User s Manual 79 The PRO LINK Edge displays a list of the datapoints you can calibrate for the selected category datapoints on the left and values on the right Figure 4 22 List of Datapoints within a Category 5 Move on to Calibrating a Datapoint next ...

Page 84: ...tion being performed In addition some applications e g CAT ACERT do not include the Program button To calibrate a datapoint Figure 4 23 List of Datapoints for the Cruise Control Category 1 Touch the screen to select the datapoint you want to calibrate e g Cruise Control Vehicle Speed High Limit NOTE i Not all datapoints will be available for calibration i e they are grayed out Datapoints can be un...

Page 85: ...r s Manual 81 The calibration screen for the datapoint you selected is displayed Figure 4 24 Calibration Screen 2 Touch within the New Value data entry field NOTE i When a calibration is running the CALS tab is locked Touch the Quit button to exit the calibration ...

Page 86: ...rdware and Software User s Manual Chapter 4 Using the Diagnostics Menu The keyboard is displayed Figure 4 25 Keyboard 3 Use the keyboard to enter the new value e g 70 4 Touch the Update button at the bottom of the screen ...

Page 87: ...ime If you attempt to leave the CALS tab a message is displayed reminding you that there are unprogrammed calibrations and warning you that they will be lost if you continue The Program feature is not universally used across all vehicle applica tions Some tests will employ the Program feature others will not NOTE i In the event that you are prompted to enter a password or passwords follow the prom...

Page 88: ...ng the Diagnostics Menu 8 Wait while the calibration is verified The list of datapoints is displayed again Figure 4 27 List of Datapoints for the Cruise Control Category 9 Continue to calibrate other datapoints or select a different category from the list on the left ...

Page 89: ...tests If tests are not available for a specific module the module will not display in the list of modules In addition the screen associated with each test is unique to that test Most special tests include Info Text e g detailed instructions on running that particular test quick steps for multiple routines and test tips NOTE i Look for Info Text icon in the upper right corner of the test screen If ...

Page 90: ... 4 Using the Diagnostics Menu To run a test 1 Start at the Diagnostics Menu Figure 4 28 Diagnostics Menu 2 Select Tests from the list on the left Figure 4 29 To View Special Tests Select a Module 3 Select a module from the list on the left e g Engine Paccar CH1 ...

Page 91: ...The Diagnostics Menu PRO LINK Edge Hardware and Software User s Manual 87 The Caution screen is displayed Figure 4 30 Caution Screen 4 Carefully read the on screen instructions and follow them 5 Touch OK ...

Page 92: ...d Software User s Manual Chapter 4 Using the Diagnostics Menu A list of tests is displayed for the selected module Figure 4 31 List of Available Tests 6 Touch the screen to select a test from the list e g Injector Code Programming ...

Page 93: ... Edge Hardware and Software User s Manual 89 A Warning screen is displayed Figure 4 32 Warning Screen 7 Touch OK after reading the information provided Figure 4 33 Warning Screen 8 Touch the Info Text icon in the upper right corner ...

Page 94: ...Diagnostics Menu The Info Text screen for Injector Code Programming is displayed Figure 4 34 Info Text Screen for Injector Code Programming 9 Touch the screen and drag your finger up to scroll down through the information Figure 4 35 Info Text for Injector Code Programming 2 ...

Page 95: ...print the file to a printer if you have one installed 11 When you have finished reading the information touch Back to return to the test screen Figure 4 36 Test Screen 12 Touch Swap Injectors NOTE i Most tests have a Start button which you use to begin the test The Swap Injectors button see Figure 4 36 is specific to the Paccar Injector Code Programming test ...

Page 96: ...jector Codes screen is displayed Figure 4 37 Swap Injector Screen 13 Touch within the first data entry box 14 Use the keyboard to enter an injector number 15 Repeat for the second data entry box 16 Touch OK 17 Touch Write A Write Successful message is displayed 18 Touch the Quit button to end the test ...

Page 97: ... The Diagnostics Menu PRO LINK Edge Hardware and Software User s Manual 93 The list of available tests is displayed again Figure 4 38 List of AVailable Tests ...

Page 98: ...n menu at the top of the Diagnos tics Menu View Vehicle Specs pg 94 Create Report pg 96 Units pg 104 Play Recording pg 105 Logout Repair Connect pg 107 Support pg 109 End Session pg 111 About pg 114 Viewing Vehicle Specifications To view vehicle specifications 1 Touch the drop down menu in the upper left corner of the screen Figure 4 39 Diagnostics Menu 2 Select View Vehicle Specs ...

Page 99: ... Specifications screen is displayed Figure 4 40 Vehicle Specifications 3 optional Once you have finished viewing the information touch the Print button to send the information to a printer or to save it to a file 4 Touch the Back Arrow at the bottom of the screen to return to the Diagnostics Menu Figure 4 39 ...

Page 100: ...ware and Software User s Manual Chapter 4 Using the Diagnostics Menu Creating a Report To create a report 1 Touch the drop down menu in the upper left corner of the screen Figure 4 41 Diagnostics Menu 2 Select Create Report ...

Page 101: ...e Hardware and Software User s Manual 97 The Information Selection screen is displayed Figure 4 42 Information Selection Screen 3 Touch the screen to select the type of information you want to display on your report e g Vehicle Info Faults System Details etc ...

Page 102: ...s are displayed next to your selections Figure 4 43 Check Marks Indicate Selections Made 4 optional Touch the Change button to select a different module or parameter category for the data you want to include For example you want to include on your report specific parameters e g Engine Paccar Pressures ...

Page 103: ...The following screen is displayed Figure 4 44 Change Selection Screen 5 Touch the Category drop down to display a list of available parameter cate gories for the selected Controller 6 Select a different parameter category from the list e g Pressures 7 Touch the OK button at the bottom of the screen ...

Page 104: ... The Information Selection screen is displayed again reflecting the change Figure 4 45 Information Selection Screen 8 Touch the screen to select the Parameters for the category you selected in Step 6 of this procedure Figure 4 46 Information Selection Screen Updated 9 Touch the Print button ...

Page 105: ...h Next to save the report to a file in portable document format PDF for later viewing or printing NOTE i For information on managing your saved reports including printing reports see Chapter 5 Using the Vehicle History Menu later in this manual NOTE i For instructions on using the Add Printer button see Managing Printers in Chapter 6 Using the Settings Menu later in this manual ...

Page 106: ...sing the Diagnostics Menu The following screen is displayed Figure 4 48 Select Destination Screen 11 Touch the screen to indicate where you want the report saved i e to the PRO LINK Edge an SD card or a USB drive 12 Touch Select Figure 4 49 Select Destination Screen ...

Page 107: ... report a specific name i e other than the numeric name automatically assigned by the device 14 Use the keyboard to enter a new name for your report for example Pressures Rpt Oct 16 15 Touch OK The report is generated and saved to the location you specified 16 Touch OK again 17 The Information Selection screen is displayed again Figure 4 46 18 Touch the Back Arrow to return to the Diagnostics Menu...

Page 108: ...dware and Software User s Manual Chapter 4 Using the Diagnostics Menu Changing Units of Measure To change units of measure 1 Touch the drop down menu Figure 4 51 Diagnostics Menu 2 Select Units Figure 4 52 Diagnostics Menu ...

Page 109: ... and the underlying Diagnostics Menu is displayed Play Recording The Play Recording menu item is not available if you have not previously created a recording NOTE i For more information on creating and playing a recording see Chapter 9 Using Record and Playback later in this manual To play a recording 1 Touch drop down menu available either from Main Menu or the Diagnostics Menu Figure 4 53 Diagno...

Page 110: ...ware and Software User s Manual Chapter 4 Using the Diagnostics Menu The playback screen is displayed 3 Touch Play to begin the recording 4 Touch Exit to return to the Diagnostics Menu Figure 4 53 Figure 4 54 Playback Screen ...

Page 111: ...ing your active diagnostic session This is why the Logout Repair Connect feature is only avail able once you have logged into Repair Connect for the current session NOTE i For detailed information on using Repair Connect see Chapter 10 Using PRO LINK Repair Connect later in this manual To log out of Repair Connect 1 Touch drop down menu located in the upper left corner of the display Figure 4 55 D...

Page 112: ...gnostics Menu You are returned to your diagnostic session but are no longer logged in to Repair Connect Figure 4 56 Fault More Info Screen while Logged Out of Repair Connect NOTE i To log back in touch the PRO LINK Repair Connect button at the top of the display see Figure 4 56 ...

Page 113: ...display In addition you can access the Support Menu by touching the Support icon located in the toolbar at the top of the display NOTE i For detailed information on using the features of the Support Menu see Chapter 8 Using the Support Menu later in this manual To access the Support Menu while connected to a vehicle 1 Touch the drop down menu in the upper left corner of the screen Figure 4 57 Diag...

Page 114: ...O LINK Edge Hardware and Software User s Manual Chapter 4 Using the Diagnostics Menu The Support Menu is displayed Figure 4 58 Support Menu 3 Touch the Back Arrow to return to the Diagnostics Menu Figure 4 57 ...

Page 115: ...r s Manual 111 Ending Your Diagnostics Session To end your diagnostics session and disconnect from the vehicle you use the drop down menu in the upper left corner of the screen To end your diagnostics session 1 Touch the drop down menu Figure 4 59 Diagnostics Menu 2 Select End Session ...

Page 116: ...112 PRO LINK Edge Hardware and Software User s Manual Chapter 4 Using the Diagnostics Menu The Vehicle Scan Menu is displayed Figure 4 60 Vehicle Scan Menu 3 Touch the Back Arrow ...

Page 117: ...cle and start another diagnostic session see Scanning a Vehicle in Chapter 3 Getting Started of this manual View Vehicle History Navigate to the Settings menu see Chapter 6 Navigate to the Applications menu see Chapter 7 Navigate to the Support menu see Chapter 8 Power down the PRO LINK Edge NOTE i To power down the PRO LINK Edge press and hold the power button on the front of the tool ...

Page 118: ...tware User s Manual Chapter 4 Using the Diagnostics Menu About PRO LINK Edge To view information about PRO LINK Edge 1 Touch the drop down menu at the top of the screen Figure 4 62 Diagnostics Menu Drop down Menu Selected 2 Select About ...

Page 119: ...Edge Hardware and Software User s Manual 115 The About information box is displayed Figure 4 63 About Information Box 3 Touch the Close Button in the upper right corner of the box The information box closes and the underlying Diagnostics Menu is displayed ...

Page 120: ...eting a Report page 120 Moving a Report page 121 Printing a Report page 122 Previewing a Report page 125 This chapter provides detailed instructions for using the Vehicle History Menu to manage reports NOTE i Screen shots used throughout this manual are for illustrative purposes only All data shown is fictitious in nature ...

Page 121: ...ts screen from the Main Menu NOTE i For an overview of the options available on the Main Menu see The Main Menu in Chapter 2 Hardware and User Interface Overview earlier in this Manual From the Manage Reports screen you can do the following Delete reports pg 120 Move reports pg 121 Print reports if you are connected to a printer pg 122 Preview reports pg 125 Figure 5 1 Main Menu ...

Page 122: ...2 Manage Reports Screen You can change the order in which your reports are displayed in the list by touching the Sort by drop down menu and selection an option You can sort by Name A Z Name Z A Creation Date Old New Creation Date New Old This feature can be useful if you have a long list of reports saved to your device and you want to find a particular report quickly e g a report you saved earlier...

Page 123: ... History Menu Deleting a Report To delete a report 1 Touch the screen to select the report you want to delete Your selection is highlighted Figure 5 3 Selection Highlighted 2 Touch the Delete button An Are you sure message is displayed 3 Touch Yes The report is deleted from the list ...

Page 124: ...USB memory stick or a secure digital SD memory card To move a report to a storage device 1 Touch the screen to select the report or reports you want to move Your selection is highlighted Figure 5 4 Selection Highlighted 2 Insert your storage device e g a USB memory stick into the appropriate port on the top of your PRO LINK Edge The Move button is activated 3 Touch Move ...

Page 125: ... report you selected is moved from your PRO LINK Edge to your USB memory stick and you are returned to the Manage Reports screen Figure 5 2 Printing a Report The following procedure assumes that you have previously setup a printer and that you are appropriately connected to that printer NOTE i For detailed information on configuring your PRO LINK Edge to print to a printer refer to Managing Printe...

Page 126: ... Managing Saved Reports PRO LINK Edge Hardware and Software User s Manual 123 Your selection is highlighted Figure 5 6 Selection Highlighted 2 Touch the Print button ...

Page 127: ...elect Printer screen is displayed Figure 5 7 Select Printer Screen 3 Select a printer from the list of available printers NOTE i You can also add a printer to the list of available printers by touching Add Printer Supply the required information e g printer name and touch the Add button 4 Touch Print ...

Page 128: ...User s Manual 125 Previewing a Report You can preview a report to confirm that it s the report you want To preview a report 1 Touch the screen to select the report you want to preview Your selection is highlighted Figure 5 8 Selection Highlighted 2 Touch Preview ...

Page 129: ...y using the directional arrows at the top of the display 3 When you have finished viewing the information do one of the following Touch Print to send the report to a printer using the Select Printer screen Figure 5 7 Touch the Back Arrow at the bottom of the screen return to the Man age Reports screen Figure 5 2 4 Touch the Back Arrow again to return to the Main Menu Figure 5 1 ...

Page 130: ...Status page 137 Configure Proxy page 138 Managing Printers page 141 Adding a Printer and Printing a Test Page page 142 Set as Default page 145 Delete page 145 Change Settings page 145 Setting the Date and Time page 146 Calibrating the Touchscreen page 148 This chapter provides detailed instructions for using the PRO LINK Edge Settings Menu NOTE i Screen shots used throughout this manual are for il...

Page 131: ...s not connected to a vehicle You are performing the procedures as a system administrator in a non shop setting The Settings Menu is accessed from the Main Menu NOTE i For an overview of the options available on the Main Menu see The Main Menu in Chapter 2 Hardware and User Interface Overview earlier in this Manual 1 Touch Settings at the bottom of the menu Figure 6 1 Main Menu ...

Page 132: ...tings Menu is displayed You use the Settings Menu to perform the following administrative tasks Manage Wireless Networks pg 130 Manage Printers pg 141 Set the Date and Time pg 146 Configure the Touchscreen pg 148 NOTE i Touch the Back Arrow at the bottom of the screen to return to the Main Menu Figure 6 1 ...

Page 133: ... Network pg 132 Change Wireless Settings pg 134 Check Wireless Status pg 137 Configure Proxy pg 138 Connecting to a Network When you select Settings from the Main Menu a list of available networks is displayed NOTE i You can use the slider in the upper right corner of the screen to turn WiFi off Touch the slider again to turn WiFi back on and to display a list of available networks Figure 6 3 Wire...

Page 134: ... link near the bottom of the screen and follow the prompts 2 Touch the Connect button The Add Wireless Network screen is displayed 3 Touch Connect after entering the required information e g a password if required The screen is refreshed and the status is updated to Connected Figure 6 4 Wireless Status Connected NOTE i To modify network settings select the network and touch the Modify but ton To d...

Page 135: ...or network administrator at your location prior to adding a wireless network There is required information that you will need to gather prior to proceeding To add a wireless network 1 Touch Add Wireless Network at the bottom of the Wireless Networks screen see Figure 6 3 Figure 6 5 Add Wireless Network 2 Fill in the following fields Network Name Check the Hidden check box to hide the network name ...

Page 136: ...dware and Software User s Manual 133 Password Index if appropriate Password Check the Show Password check box if you want to display the password otherwise leave it empty 3 Tap Connect The Wireless Networks screen is displayed Figure 6 3 ...

Page 137: ...change NOTE i For a dynamic IP address you don t need to change the settings the default is Automatically However you can change the DNS settings in either automatic or manual mode To assign a static IP address 1 Select Change Wireless Settings from the Network Settings screen Figure 6 3 Figure 6 6 Configure Wireless Adapter 2 Select Manually NOTE i You will need to obtain this information i e IP ...

Page 138: ...y field Figure 6 7 Screen with Keyboard 4 Use the keyboard to enter the information 5 Touch within the Subnet Mask data entry field and enter the information 6 Touch within the Gateway data entry field and enter the information 7 Touch within the DNS Server data entry field and enter the information 8 Touch Apply ...

Page 139: ...136 PRO LINK Edge Hardware and Software User s Manual Chapter 6 Using the Settings Menu The Wireless Networks screen is displayed Figure 6 8 Wireless Networks ...

Page 140: ...he following information is displayed Address Type IP Address Subnet Mask Default Gateway DNS MAC Address SSID Connection Status To view information about your network settings 1 Select Check Wireless Status from the Wireless Networks screen Figure 6 8 Figure 6 9 Network Adapter Status Screen 2 Touch the Back Arrow at the bottom of the screen to return to the Wireless Networks screen Figure 6 8 ...

Page 141: ...a proxy server you do not need to enter these settings It may be preferable to have the designated IT person or network administrator for your location perform this task for you There is required information that you will need prior to proceeding To enter proxy settings 1 Select Configure Proxy from the Wireless Networks screen Figure 6 8 Figure 6 10 Configure Proxy 2 Touch the Use Proxy Server ch...

Page 142: ...he keyboard to enter the server name 5 Touch within the Port data entry field and enter the information 6 Touch the Requires Authentication check box to activate it if your proxy server requires a password 7 Touch within the following data entry fields to enter the appropriate information Username Password Domain 8 Touch Apply ...

Page 143: ...140 PRO LINK Edge Hardware and Software User s Manual Chapter 6 Using the Settings Menu The Settings Menu is displayed Figure 6 12 Settings Menu ...

Page 144: ...anage Printers screen to do the following Add Printer and Print a Test Page pg 142 Set as Default pg 145 Use this to set your default printer It also enables you to set your print default to either print the information to a printer or to save it to a file e g a PDF Delete pg 145 Change Settings pg 145 NOTE i You can add multiple printers ...

Page 145: ...ing this procedure you may need to gather the following information Network path for the printer you want to print to Network security information if required Username Password Domain To add a printer so that you can print to it 1 Select Printers from the Settings Menu Figure 6 12 Figure 6 14 Manage Printers Screen 2 Touch the Add Printer link ...

Page 146: ...om the Port drop down list Select USB if you plan to connect to the printer by means of a USB cable 6 From the Driver drop down list select the driver that most closely matches the type of printer you have e g HP PCL 3 PCL 3 GUI 7 Use the keyboard to enter the Network Path e g 192 168 123 123 8 Touch the Authentication check box to activate it if your network server requires a password 9 Touch wit...

Page 147: ...ware and Software User s Manual Chapter 6 Using the Settings Menu 10 Touch Add Figure 6 16 Manage Printers Screen with Printer Added 11 Touch the screen to highlight the printer you just added Figure 6 17 Printer Highlighted ...

Page 148: ...ed see Figure 6 17 2 Touch Set as Default to make this printer your default printer NOTE i You can also select Save to File and then set that option as the default Delete Use the Delete button to delete a printer For example you no longer wish to use that printer To delete a printer 1 Highlight the printer you wish to delete see Figure 6 17 2 Touch Delete Change Settings Use the Change Settings bu...

Page 149: ...ing the Settings Menu Setting the Date and Time From time to time you may need to adjust the settings for your particular time zone and for daylight savings To adjust the date and time settings 1 Start at the Settings Menu Figure 6 18 Settings Menu 2 Select Date Time ...

Page 150: ... Screen NOTE i The date and time for the device is automatically reset each time the device connects to the Internet 3 Use the drop down box to select the appropriate Time Zone for your location 4 If you want to adjust the clock for daylight savings time place a check mark in the Automatically adjust clock for daylight time check box otherwise leave it blank 5 Touch Apply ...

Page 151: ...l performance e g if touching the screen does not result in the expected action To calibrate the touchscreen 1 Select Touchscreen from the Settings Menu Figure 6 19 Figure 6 20 Calibrate Touchscreen 2 Touch Calibrate to start 3 Carefully tap the center of the cross hairs at the center of the target 4 Repeat as the target moves around the screen until the target no longer displays ...

Page 152: ... The Settings Menu PRO LINK Edge Hardware and Software User s Manual 149 The following screen is displayed Figure 6 21 Final Calibration Screen 5 Touch anywhere on the screen to save the calibration ...

Page 153: ...age 152 Available Upgrades page 153 Available Apps page 154 Coming Soon page 154 Installed Apps page 155 Register Apps page 157 This chapter provides detailed instructions for using the Applications Menu NOTE i Screen shots used throughout this manual are for illustrative purposes only All data shown is fictitious in nature ...

Page 154: ...sed from the Main Menu NOTE i For an overview of the options available on the Main Menu see The Main Menu in Chapter 2 Hardware and User Interface Overview earlier in this Manual The Applications Menu displays the following choices Available Upgrades pg 153 Available Apps pg 154 Coming Soon pg 154 Installed Apps pg 155 Register Apps pg 157 Figure 7 1 Main Menu ...

Page 155: ...he Avail able Upgrades screen Other Applications Menu selections are available on the left side of the display As software upgrades are available for installation on the device they are included in this list Select the title and touch Install Touch Exit at the bottom of the screen to return to the Main Menu Figure 7 1 Figure 7 2 Applications Menu Showing the Default System Displayed ...

Page 156: ... Menu Available Apps A list of applications available for installation is displayed Select the title and touch Install Coming Soon A list of software applications soon to be released is displayed Specifications in cluding special tests and vehicle coverage are included in the description ...

Page 157: ...t registered NOTE i A list of applications installed on the device is also displayed on the Sup port Menu See Chapter 8 Support later in this manual When you select a title from the list an Installed Application Detail screen is dis played see Figure 7 4 with detailed information about the selected application You can also use the Installed Application Detail screen to do the following Register an...

Page 158: ...n update is available Touch the button to install NOTE i Both software and system updates e g system bundles are available whenever you see the Update Available icon in the toolbar at the top of your screen Touch the icon and an Update Screen is displayed Touch the Install Now button to install all of the updates in the list If however you choose to install a single title from the list use the Ins...

Page 159: ...tact the Snap on dealer from whom you purchased the application NOTE i Prior to registering an application you must first create an account In addition you must have previously registered your device For information on creating a user account see Chapter 8 Using the Support Menu To register an application using the Register Application screen 1 Touch the Register Apps button on the Applications Me...

Page 160: ...Account Information page 166 Creating a New Account page 167 Tutorials page 170 Troubleshoot page 171 Scan Vehicle Logging page 172 Manual Scan page 172 User Interface Logging page 175 Demo Scan page 175 Bus Diagnostics page 176 This chapter provides detailed instructions for using the features of the Support Menu NOTE i Screen shots used throughout this manual are for illustrative purposes only A...

Page 161: ...Support Menu is accessed from the Main Menu NOTE i For an overview of the options available on the Main Menu see The Main Menu in Chapter 2 Hardware and User Interface Overview earlier in this Manual The menu displays the following choices System pg 161 Account pg 166 Tutorials pg 170 Troubleshoot pg 171 Figure 8 1 Main Menu ...

Page 162: ...available on the left side of the display The System screen is divided into five sections Get Support pg 162 Device information including registration status pg 162 Network information pg 164 Remote Access Enabled Disabled pg 165 A list of Installed Applications pg 165 Touch the Back Arrow at the bottom of the screen to return to the Main Menu Figure 8 1 Figure 8 2 Support Menu Showing the Default...

Page 163: ... hdsupport snapon com Device Registration and Device Information The following information is displayed in the Device portion of the screen Device Registration Status including a Register Device button if the device is not yet registered Name i e the device name Serial Number Product ID Bundle Version Operating System OS Version Bootloader Version Firmware Version Registry Version Cable ID To regi...

Page 164: ...s to create an account See Creating a New Account later in this chapter 2 Touch within the Username field 3 Use the keyboard to enter your username 4 Touch within the Password field and enter your password NOTE i You can touch the Show Password check box to display the password you entered 5 optional If you cannot remember your password touch I Forgot My Password and follow the prompts to reset yo...

Page 165: ...essage is displayed 7 Touch Yes to register the device to the account you entered Figure 8 4 Device Successfully Registered 8 Touch OK to confirm The Support Menu is displayed Figure 8 2 Network The following information is displayed in the Network portion of the screen see Figure 8 2 IP Address MAC Address ...

Page 166: ...ght corner of the display see Figure 8 2 The slider moves to the right and changes from grey to blue indicating that Remote Access is enabled Your Technical Support representative can now connect to your device to assist in resolving your support issue Installed Applications The Installed Applications portion of the screen displays a list of applications in stalled on the device see Figure 8 2 Tou...

Page 167: ...username company name address etc NOTE i The device must be registered to access the Account Login screen To update your user account information 1 Touch the Account tab located on the left side of the display Figure 8 5 Login Screen 2 Touch within the Username field 3 Use the pop up keyboard to enter your Username 4 Touch within the Password field and enter your password NOTE i You can touch the ...

Page 168: ...eview the information displayed and make any necessary changes 7 Touch Update A User account updated successfully message is displayed 8 Touch OK The Login screen is displayed Figure 8 5 Creating a New Account If you don t already have an account with a username and password you can create one using the Account screen To create a new account 1 Select Account from the menu on the left side of the S...

Page 169: ... Software User s Manual Chapter 8 Using the Support Menu The Login screen is displayed Figure 8 7 Login Screen 2 Touch Create new account Figure 8 8 Create User Account Screen NOTE i Required fields are indicated with a red asterisk ...

Page 170: ...ry field the Franchisee field is displayed at the bottom of the list of Company Details Select the appropriate franchisee name from the list or scroll down to the bottom of the list and select Other 4 Review the information to ensure that it is accurate 5 Touch Create The new account is created and a Are you sure you want to register this device to this account is displayed 6 Touch Yes Figure 8 9 ...

Page 171: ...Figure 8 2 the Tutorial Videos screen is displayed To play a video 1 Touch the screen to select a title 2 Touch Play During the video you can pause You can also adjust the volume level for the audio Headphones or ear buds are recommended 3 Touch the Back Arrow to return to the Tutorial Videos screen Figure 8 10 Figure 8 10 Tutorial Videos Screen ...

Page 172: ...t from the Support Menu Figure 8 2 the following menu is displayed From this menu the following options are available Scan Vehicle Logging pg 172 Manual Scan pg 172 User Interface Logging pg 175 Demo Scan pg 175 Bus Diagnostics pg 176 NOTE i Touch the Back Arrow to return to the Main Menu Figure 8 1 Figure 8 11 Troubleshoot Menu ...

Page 173: ... specialist Manual Scan Manual Scan is used in instances where you want to load an application that was not presented for selection during HD Scan e g Heavy Duty Standard J1708 Manual Scan is also used by Technical Support in resolving customer support issues Manual Scan can also be useful for bypassing issues that may occur during an automatic vehicle scan NOTE i Prior to initiating a manual vehi...

Page 174: ...screen is displayed once initial scanning is complete Figure 8 12 Manual Scan Module Selection Screen Direct your attention to the Application list on the left side of the display 2 Touch the screen and drag your finger up to scroll down the list until you find the application you want to load e g OBDII ...

Page 175: ...pter 8 Using the Support Menu Your selection is highlighted Figure 8 13 OBDII Selected 3 Select the available module from the list on the right e g ECU OBDII Figure 8 14 ECU Selected 4 Touch Load Your selection is loaded and the Diagnostics Menu is displayed ...

Page 176: ...t visible to the user However it provides information useful to the Technical Support team when solving issues NOTE i Do not enable this utility unless directed to do so by a Technical Support specialist Demo Scan Demo Scan enables testing the features and functionality of the PRO LINK Edge in Demo Mode Touch the Scan button to initiate Select End Session from the drop down menu in the upper left ...

Page 177: ... utility unless directed to do so by a Technical Support specialist To launch Bus Diagnostics 1 Touch the Launch button to initiate The Bus Diagnostics screen is displayed Figure 8 15 Bus Diagnostics Screen 2 Select the appropriate Protocol from the drop down menu in the upper right corner of the screen 3 Touch Start 4 Touch Stop to end the session 5 Touch the Back Arrow to return to the Troublesh...

Page 178: ...nd Playback Utilities Overview page 178 Record page 178 Playback page 185 This chapter provides information on using the Record and Playback utilities NOTE i Screen shots used throughout this manual are for illustrative purposes only All data shown is fictitious in nature ...

Page 179: ...hicle History Menu Record You can record live vehicle data manually for playback at a later time When you record off the PRO LINK Edge you are creating a file containing parameter in formation taken from a live connection a recording taken on a particular date and for a particular vehicle identification number VIN The Record Mode button is accessed from the Quick List screen and you must add param...

Page 180: ...dge Hardware and Software User s Manual 179 To launch the Record utility 1 Create a Quick List including parameters of interest 2 Start on the PARAMETERS tab Figure 9 1 Quick List 3 Touch the Record Mode button to create a recording ...

Page 181: ...180 PRO LINK Edge Hardware and Software User s Manual Chapter 9 Using Record and Playback The Record screen is displayed Figure 9 2 Record Screen 4 Touch the screen to start recording ...

Page 182: ...K Edge Hardware and Software User s Manual 181 If a previous recording file exists the following screen is displayed Figure 9 3 Overwrite Existing File Question 5 Touch Yes to overwrite the previous recording and start a new one ...

Page 183: ...kmark is a place holder in the recording file where you will be able to jump to while in Playback The message Bookmark Taken is displayed briefly as a bookmark is created For information on the Playback utility refer to Playback on page 185 of this chapter 6 Touch one of the three buttons at the bottom of the screen see the table on the next page for a description of what each of the buttons does ...

Page 184: ...n This gives you the ability to change both the category of parameters and or the parameters you want to view You can also create a Quick List and view playback for only the param eters on the list Touch View Results to return to return to the Real Time view Note All parameters are being recorded even though they are not currently viewed Back Arrow takes you back to the Record Mode screen the reco...

Page 185: ...ual Chapter 9 Using Record and Playback 7 Touch STOP to stop recording Figure 9 5 Are you sure Message 8 Touch Yes to confirm that you want to stop recording The Record screen is displayed Figure 9 2 9 Touch EXIT to return to the Quick List Figure 9 1 ...

Page 186: ...lable if you have not first created a recording By selecting Play Recording from the drop down menu on the Diagnos tics Menu By touching the View Results button on the Record screen Figure 9 2 The recording file plays back at a rate which simulates the rate at which it originally came from the vehicle bus To play back an existing recording 1 Start at the Main Menu Figure 9 6 Main Menu Showing the ...

Page 187: ... category of parameters and or the parameters you want to view You can also create a Quick List and view playback for only the parameters on the Quick List Touch View Results to return to the Playback screen Figure 9 7 Exit go back to the Main Menu Figure 9 6 Rewind rewind to the start of the recording Play start the recording changes to the Pause button once the play back begins Previous Bookmark...

Page 188: ...es Overview PRO LINK Edge Hardware and Software User s Manual 187 The recording begins Figure 9 8 Playback Screen 4 When you are finished playing the recording touch Exit to go back to the Main Menu Figure 9 6 ...

Page 189: ... page 201 The Remove Install Tab page 205 This chapter provides detailed instructions on using PRO LINK Repair Connect to access troubleshooting information related to faults found during scanning A subscription to PRO LINK Repair Connect is required Please contact your Snap on dealer for details or to purchase a subscription NOTE i Screen shots used throughout this manual are for illustrative pur...

Page 190: ...cess to diagnostic trouble code DTC related service information including the following Trouble code descriptions Related wiring diagrams Component connector views Electrical component locator Testing procedures Removal and installation procedures DTC related specifications A subscription to PRO LINK Repair Connect is required Please contact your Snap on dealer for details or to purchase a subscri...

Page 191: ...you already have a subscription to Mitchell 1 REPAIR CONNECT net you can use your existing Username and Password to log in to PRO LINK Repair Connect To log in 1 Start from the Diagnostics Menu Figure 10 1 Diagnostics Menu 2 To view more information on a particular fault touch the screen to select the fault you want to view e g Inlet air pressure in inlet manifold NOTE i To log out use the drop do...

Page 192: ...re User s Manual Chapter 10 Using PRO LINK Repair Connect The More Info screen is displayed Figure 10 2 More Info Screen 3 Touch the Repair Connect button at the top of the screen NOTE i To return to the list of faults touch the Back Arrow ...

Page 193: ...bscription to Mitchell 1 REPAIR CONNECT net you can use your existing Username and Password to log in to PRO LINK Repair Connect 7 optional Touch the Show Password box to activate it if you want to display your password in the data entry box so that you can read it 8 Touch Login Your information is validated and Repair Connect loads the troubleshooting and repair information In the event that Repa...

Page 194: ...on t have the VIN you can use the Please enter the VIN or Vehicle Information drop down menu to select Vehicle Year Vehicle Make Vehicle Module and Engine When you have made your selections touch the Go button to perform a manual vehicle lookup Once your login credentials are verified the More Info screen is displayed with a number of Repair Connect tabs displayed at the top of the screen Figure 1...

Page 195: ...re 10 5 More Info Screen with Repair Connect Tabs Note that the code description has been expanded providing additional information on the selected fault code NOTE i To access Freeze Frame information if available touch the blue Freeze Frame tab 1 Touch the screen and drag your finger up to move down in the page of information ...

Page 196: ...find the required information 3 When you have finished reviewing the information you can Touch the Print button to send the information to a printer Touch the Back Arrow to go back to the list of faults Figure 10 1 and select a different fault to view Repair Connect information for that fault Select a different tab at the top of the screen e g Testing to view testing information for the same curre...

Page 197: ...196 The Testing Tab To use the Testing tab 1 Touch the Testing tab to view testing information specific to the currently selected fault Figure 10 7 Testing Tab Activated 2 Touch the screen to select the test you want to view e g Trouble Code Test Boost Pressure Sensor ...

Page 198: ...e page NOTE i Some screens have internal hyperlinks Touching the hyper link jumps you down the page to the specific information 4 When you have finished viewing the information for this test you can Touch the Back Arrow to go back to the list of tests Figure 10 7 Touch the Back Arrow twice to go back to the list of faults Figure 10 1 Select another tab at the top of the screen e g Specs to view mo...

Page 199: ...pecs Tab To use the Specs tab 1 Touch the Back Arrow to go back to the list of faults i e the Diagnostics Menu Figure 10 9 Diagnostics Menu 2 Touch the screen and use your finger to scroll though the list of faults 3 Select a different fault e g BPV initialization Malfunction ...

Page 200: ...nd Software User s Manual Chapter 10 Using PRO LINK Repair Connect The Description tab is activated for the selected fault Figure 10 10 Description Tab Activated 4 Touch the Specs tab to view specifications for the selected fault ...

Page 201: ... Specs tab is activated Figure 10 11 Specs Tab Activated 5 When you have finished viewing the information you can Touch the Back Arrow to go back to the list of faults Figure 10 1 Select another Repair Connect tab to view more information about the cur rently selected fault ...

Page 202: ...g diagram or a diagram photograph showing the location of the component in question e g a sensor or a connector To use the Wiring Locator tab 1 Touch the Wiring Locator tab to view specifications related to the currently selected fault Figure 10 12 Wiring Locator Tab Activated 2 Touch the screen to select one of the wiring diagrams from the list e g Wiring BOOST TEMPERATURE SENSOR ...

Page 203: ... Software User s Manual 202 The selected wiring diagram is displayed Figure 10 13 Wiring Diagram 3 Use the plus and minus sign buttons to zoom in and out NOTE i Figure 10 14 Zoomed Image You can also use the View Full Screen button to enlarge the image ...

Page 204: ... screen prior to printing it as only the current screen view will print To do so touch the screen and drag your finger to position the image 4 optional Touch Print to send the current screen view to the printer 5 Use the Back Arrow to return to the list of wiring diagrams Figure 10 15 List of Wiring Diagrams 6 Touch the screen to select Locator Boost Temperature Sensor to view a diagram photograph...

Page 205: ...out NOTE i You can also use the View Full Screen button to enlarge the image 8 optional Touch Print to send the current screen view to a printer 9 At this point you can Use the Back Arrow to return to the list of wiring diagrams Figure 10 15 Touch the Back Arrow twice to go back to the list of faults Figure 10 1 Select another Repair Connect tab to view more information about the cur rently select...

Page 206: ...Install tab provides access to removal and installation procedures To use the Remove Install tab 1 Touch the Remove Install tab to view specifications related to the currently selected fault Figure 10 17 Remove Install Tab Activated 2 Touch the screen to select R I Aftertreatment Diesel Particulate Filter Inlet Temperature Sensor ...

Page 207: ...06 The removal and installation instructions are displayed Figure 10 18 Sample Removal Instructions 3 Touch and drag your finger up to move down the instruction Figure 10 19 Sample Additional Information 4 Use the Back Arrow to go back to the list of instructions Figure 10 17 ...

Page 208: ...ser s Manual Chapter 10 Using PRO LINK Repair Connect 5 At this point you can Touch the Back Arrow tab to go back to the list of faults Figure 10 1 Select another Repair Connect tab to view more information about the cur rently selected fault ...

Page 209: ...rvice 1 A Warranty Service Exclusive Warranty page 2 Exclusive Remedy page 3 Troubleshooting page 4 Scheduling a Repair page 5 Return of Goods Policy page 7 This document provides warranty and service information ...

Page 210: ...user This is not to be confused with the date the product is pur chased by the distributor All OEM PC software applications cables adapters and connectors are warrant ed for a 90 day period All warranties are null and void if after shipment the product is altered or modified for any reason by anyone other than Snap on or is mis used or abused No war ranty express or implied lasts beyond one 1 year...

Page 211: ...efective parts by Snap on or at the option of Snap on refund of the purchase price This is the exclusive remedy ALL LIABILITY OF SNAP ON FOR CONSEQUENTIAL OR OTHER DAMAGES IS EXCLUDED AND DISCLAIMED In no event shall the Buyer be entitled to damages for lost profits down time attorney fees or business economic or commercial loss or damage of any kind Action on any claim must be commenced within on...

Page 212: ...is will transfer your call to the Service and Repair department where a technician will assist you in resolving the issue you are experiencing If there is an issue that cannot be handled during the phone conversation you will be directed to Service and Repair website i e service nexiq com to schedule a repair See Scheduling a Repair next in this appendix ...

Page 213: ... repair or service During this 90 day period the product is under a service warranty To schedule a repair please visit the following website service nexiq com NOTE i Figure A 1 Service Website You are responsible for shipping and handling charges on non warranty repairs and non warranty rework With all warranty repairs Snap on is responsible for the shipping costs of the return to customer If you ...

Page 214: ... e the NP xxx xxxxxx form Return Instructions 1 Print out the NP xxx xxxxxx form You can use the printer icon at the top left of the display 2 Package the equipment listed on the form ensuring there is enough padding to prevent damage while in transit 3 Place the page you printed inside the package on the top 4 Send the package to Snap on 2950 Waterview Rochester Hills MI 48309 Attention Service a...

Page 215: ...at 800 311 5452 within 30 working days of receipt NOTE i You may also contact your Snap on dealer for assistance with return of goods If Snap on receives the request for return AFTER 30 DAYS a 15 percent restock ing fee will be issued Upon inspection and approval of the returned products credit will be issued Any damaged or missing parts will be deducted from the final credit total NO RETURNS ARE ...

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