TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
19
20
Problem
Probable Cause
Solution
Motor stops suddenly
1. Extension cord is too
long or wire size too
small.
2. Thermal safety switch
has tripped due to
overheating and over-
work.
1. Remove extension
cord or use proper
extension cord (See
instructions).
2. Make sure main supply
voltage corresponds to
specifications. Allow to
cool and restart unit.
Unit will not stop when
trigger is released
1. Gun/Hose Assembly is
defective.
1. Remove Wand from
the Gun and squeeze
trigger to ensure that
the water is coming
out of the front of the
Gun at a rate equal to
the Garden Hose. Call
Customer Service:
1-888-278-8092.
Unit begins to smoke
1. Overheated, over-
loaded or damaged
motor.
1. Turn off unit and Call
Customer Service:
1-888-278-8092.
Trigger will not move
1. Gun Safety Lock in
engaged.
1. Release Safety Lock
(See instructions).
Gun/Hose - Leaking water
1. Loose fitting.
1. Tighten fittings. If per-
sists, Gun/Hose will
need to be replaced.
Call Customer Service:
1-888-278-8092.
Pump is noisy
1. Pump is sucking air.
1. Make sure hoses and
fittings are air tight.
Turn off machine and
purge pump by
squeezing trigger gun
until a steady flow of
water emerges through
the nozzle.
Problem
Probable Cause
Solution
Unit will not start (when
trigger is depressed)
5. No AC power at the
outlet.
6. Main voltage supply is
too low.
7. Extension cord is too
long or wire size too
small.
8. Defective ON/OFF
Switch.
9. Defective GFCI Plug.
10. Defective Gun.
5. Main circuit breaker is
tripped or outlet is faulty.
6. Make sure main supply
voltage is adequate
(See specifications).
7. Remove extension cord
or use proper extension
cord (See instructions).
8. Call Customer Service:
1-888-278-8092.
9. Call Customer Service:
1-888-278-8092.
10. Turn off the unit.
Remove the Gun and
Hose assembly from
high pressure outlet in
the back of the unit.
Redirect the outlet to a
safe direction and
switch ON the unit. If
the unit starts and
water comes out of the
front, the Gun may
need to be replaced.
Call Customer Service:
1-888-278-8092.
AC outlet circuit breaker
trips
1. Circuit (outlet) over-
loaded.
2. Extension cord is too
long or wire size too
small.
3. Nozzle partially
blocked causing
excessive pressure.
1. Make sure circuit is
rated at 15 amps or
greater and unit is
plugged into a
dedicated circuit.
2. Use proper extension
cord (see instruc-
tions).
3. Clean Nozzle (see
instructions).