Maytag Epic MFW 9600S Technical Education Download

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TECHNICAL EDUCATION

JOB AID 8178604

ML-1

FRONT-LOADING

AUTOMATIC WASHER

MODEL MFW 9700S

MFW 9600S

Epic™

Summary of Contents for Epic MFW 9600S

Page 1: ...TECHNICAL EDUCATION JOB AID 8178604 ML 1 FRONT LOADING AUTOMATIC WASHER MODEL MFW 9700S MFW 9600S Epic ...

Page 2: ...ided with the washer The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only Always use the Wiring Diagram supplied with the product when servicing the unit GOALS AND OBJECTIVES The goal of this Job Aid is to provide detailed information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the Maytag Epic Front Load...

Page 3: ...ations 4 1 Removing The Console And The Touchpad LED Assembly 4 2 Removing The Door Lock Switch Assembly And The Front Panel Bellows 4 4 Removing The Flowmeter 4 7 Removing The Detergent Dispenser Motor Assembly 4 8 Removing The Inlet Valves 4 10 Removing The Central Control Unit 4 11 Removing The Interference Filter 4 12 Removing The Pressure Switch 4 13 Removing The Motor Controller 4 14 Removin...

Page 4: ... 3 Drain Pump Motor 5 4 Interference Filter 5 4 Heating Element Temperature Sensor 5 5 Drive Motor 5 6 Interlock Switch 5 6 DIAGNOSTICS TROUBLESHOOTING 6 1 Diagnostics 6 1 Diagnostic Guide 6 1 Failure Error Display Codes 6 2 Diagnostic Test 6 8 Control Board Removal Or Replacement 6 10 Troubleshooting Chart 6 11 WIRING DIAGRAM 7 1 Page ...

Page 5: ...rt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean You can be killed or seriously injured if you don t immediately following instructions You can be killed or seriously injured if you don t follow instructions All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and t...

Page 6: ...CT W Washer SERIES 5 LEAP 6 Oasis 7 24 Front Load 8 Mid Line Front Load 9 Full Size Front Load PRICE POINT LEVEL 1 9 TRADE PARTNER ID 00 Branded YEAR OF INTRODUCTION S 2006 T 2007 COLOR CODE B Black Q White ENGINEERING CHANGE SERIAL NUMBER CS T 32 02031 DIVISION Schorndorf Germany YEAR OF PRODUCTION T 2006 WEEK OF PRODUCTION 32 32nd Week PRODUCT SEQUENCE NUMBER ...

Page 7: ...1 3 MODEL SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model Serial Number label and Tech Sheet locations are shown below Model Serial Number Label Location Tech Sheet Location Behind Toe Panel ...

Page 8: ...1 4 SPECIFICATIONS 12345 16789 1678 4 4 7 7 2 1 7 7 0 7 7 3 1 91 7 2 1 3 1 91 7 2 1 3 ...

Page 9: ...ance is used in a country other than the country in which it was purchased DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIES CUSTOMER S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW MAYT...

Page 10: ...1 6 NOTES ...

Page 11: ...anning to stack your Maytag washer and dryer To do so you will need to purchase a Stack Kit T o order call the dealer from whom you purchased your dryer or refer to the Assistance or Service section of this manual Ask for Part Number 8541503 7469 5 9 5 68 39 5 9 68 39 5 9 7 9 76 25 39 5839 58 928 9 7 9 3 72 6 76 2 76 996 64 6 7 Laundry tub or standpipe taller than 96 2 4 m Sump pump system if not ...

Page 12: ...ed A sturdy and solid floor to support the washer with a total weight water and load of 400 lbs 180 kg Do not operate your washer in temperatures below 32 F 0 C Some water can remain in the washer and can cause damage in low temperatures 7 54 4562783 4 473 The location must be large enough to allow the washer door to be fully opened Additional spacing should be considered for ease of installation ...

Page 13: ... drain system or the floor drain system Select the drain hose installation method you need See T ools and Parts 67 9 287 968 258 8 84 8 44 8 92 8 8 8 The standpipe drain requires a minimum diameter standpipe of 2 5 cm The minimum carry away capacity can be no less than 17 gal 64 L per minute The top of the standpipe must be at least 30 76 2 cm high and no higher than 96 2 4 m from the bottom of th...

Page 14: ...final location There are 4 bolts in the rear panel of the washer that support the suspension system during transportation These bolts also retain the power cord inside the washer until the bolts are removed Using a 13 mm wrench loosen each of the bolts 3 1234546 9 9 This washer must be grounded In the event of a malfunction or breakdown grounding will reduce the risk of electrical shock by providi...

Page 15: ...ed color indicator to the hot water faucet Screw on coupling by hand until it is seated on the washer 2 Attach the hose with the blue color indicator to the cold water faucet Screw on coupling by hand until it is seated on the washer 2 Using pliers tighten the couplings with an additional two thirds turn 56789 Do not overtighten Damage to the coupling can result 2 Turn on the water faucets and che...

Page 16: ...her is level use a 17 mm open end wrench to turn the nuts on the feet tightly against the washer cabinet 56789 All four feet must be tightened If the nuts are not tight against the washer cabinet the washer may vibrate 2 The washer should not move front to back side to side or diagonally when pushed on its top edges 2 Slide the washer to its final location 2 Confirm the levelness of the washer 272...

Page 17: ... five different spin speed choices 82 This washer has a heating element that automatically heats the water to the best temperature on select cycles This enables stepped cleaning a process in which warm water is brought in and mixed with detergent first then the water is heated The warm water cleans stains such as blood and eggs and the heated water removes oily stains such as perspiration and dirt...

Page 18: ...f heavily soiled clothing and to provide a sanitizing feature the water tem perature can be increased through the use of a heating element located in the bottom of the tub FLOWMETER Water flow or the quantity of water introduced throughout any cycle is monitored by a flow meter and Central Control Unit When the flowmeter registers a maximum of 10 5 gal 40 L and the Central Control Unit has not det...

Page 19: ...moved to accommodate either liquid or pow dered detergents The drawer release lever can be installed in the stack position to accommodate stacking a matching dryer on top of the washer The water enters the wash tub through the main inlet tube AIR VENT SYSTEM As a safety feature the washer is designed to allow fresh air to circulate through the tub An inlet vent at the rear of the washer brings air...

Page 20: ... of water introduced into the wash tub during the wash cycle The pressure switch also senses the suds level in the wash tub If excessive sudsing occurs the washer starts an automatic suds routine The display will show the word Sud The automatic suds routine adds additional rinse and drain operations until the suds level is reduced If an overfill condition is detected by the pres sure switch the CC...

Page 21: ...elay The CCU monitors the pressure switch flowmeter temperaturesensoranddoor lock switches TheCCUsendsthecustomerselectioninputto the Motor Control Unit for proper motor opera tion MOTOR CONTROL UNIT MCU The Motor Control Unit is located inside a plastic control box located in the lower front corner of the washer cabinet The control box is shown with the access door open The MCU operates the drive...

Page 22: ...res that no water or deter gent is wasted SUSPENSION SYSTEM The wash tub is held in position with four shock absorbers attached to the bottom four corners of the tub assembly In addition the wash tub is suspended from the top frame of the washer with two springs attached to the sides of the unit Stability for this suspension system is provided by three concrete counterweights Two are located at th...

Page 23: ...nd heating element when either panel is removed for servicing The assembly contains a solenoid operated latching mechanism that will electrically lock the door during a wash cycle HEATING ELEMENT TEMPERATURE SENSOR Aheatingelementisusedtoincreasethewater temperature during certain wash cycles The temperature sensor is used with the heater to monitor water temperature in the tub Heating Element Tem...

Page 24: ...ype of fabric Place a load of sorted clothes in the washer Do not overload washer Overloading can cause poor cleaning The washer can be fully loaded but not tightly packed Washer door should close easily Mix large and small items and avoid washing single items Load evenly It is recommended that you wash small items such as infant socks in a mesh garment bag When unloading garments occasionally che...

Page 25: ...gular non HE detergent Using regular detergent will likely result in washer errors longer cycle times and reduced rinsing performance It may also result in component failures and noticeable mold or mildew HE detergents are made to produce the right amount of suds for the best performance Follow the manufacturer s instructions to determine the amount of detergent to use 567 7 9 9 7 6 9 2 Pull out t...

Page 26: ...nue the cycle select HOLD TO START for approximately 1 second 12 7 67 91 38 9 647 9 7 9 4 6 685 Not all Options and Modifiers are available with all cycles Cycles Options and Modifiers can be changed anytime before HOLD TO START is selected Options and Modifiers can be changed anytime after HOLD TO START is selected and before the start of the selected Option or Modifier 6 7 6 6 76 56 7 7 86 6 7 6...

Page 27: ...set Soil Level cycle time Water T emperature and Spin Speed and may have preset options The preset settings provide the recommended fabric care for the selected cycle The preset settings can be changed anytime before HOLD TO START is pressed Not all options and modifiers are available with all cycles T o change settings after the cycle has started press PAUSE OFF once then select the desired setti...

Page 28: ...duce the spin speed by selecting the speed you want from the SPIN SPEED modifier 123456789 452 72462 67 2 Loads that need rinsing only Adding fabric softener to a load 1 64 8 4 Use this cycle to drain your washer or to drain and spin your wash load The spin speed is preset to extra high If desired you can reduce the spin speed by selecting the speed you want from the SPIN SPEED modifier Loads of s...

Page 29: ... the Soak temperature is set to WARM Otherwise the Soak temperature is the same as the Wash T emperature The 8 Auto Soak and Prewash options cannot be selected in the same cycle 25 63 An extra rinse can be used to ensure the removal of detergent or bleach residue from garments This option provides an additional rinse with the same water temperature as the first rinse 63 95 4 4 7 Preset cycle setti...

Page 30: ...led sports wear made of cotton polyester nylon and cotton blends 1222222222222222222222222222222222222222222222212222222222222222222222221 Use this cycle to wash no iron fabrics and garments labeled Permanent Press or Wrinkle Free or that indicate using a Gentle cycle on the care label 1 1 1 1 6 Fabrics made of silk identified as machine washable 1 1 Woolens with a felt free finish identified as m...

Page 31: ... small items avoid washing single items and load evenly Wash small items such as infant socks in a mesh garment bag T o create a balanced load it is recommended that more than one garment bag be used and that each garment bag be filled with equal amounts of material 12345 If you are washing only small items it is recommended that more than one mesh garment bag be used and that each garment bag be ...

Page 32: ...ezing can damage your washer If storing or moving your washer during freezing weather winterize it 7 7 7 Operate your washer only when you are at home If you will be on vacation or not using your washer for an extended period of time you should Unplug washer or disconnect power Turn off the water supply to the washer This helps avoid unintended flooding due to a water pressure surge while you are ...

Page 33: ...3 Select PAUSE OFF twice to cancel the cycle Select DRAIN SPIN if there is excessive water in the washer Re select cycle and press HOLD TO START If the problem remains call for service 8 37 83 Is the power cord plugged into a grounded 3 prong outlet Is the washer door firmly closed Has a cycle been selected but HOLD TO START has not been selected and held for 1 second Was the door open after compl...

Page 34: ...uid detergent and in the back position when using powdered detergent 12345679 96 663 69 3 83 92568 863 3 2 3 376468 6 4 3 Use of non HE detergent can cause a film residue which can result in odor 73 3 69 6345637 83 6 39 4683 26 This washer has a tight seal to avoid water leaks T o avoid odors leave the door open to allow the washer to dry between uses 92 7 99785 73 3 26345638 543 63 834563 973 6 3...

Page 35: ...es from whites and lights 8 4 94 8 4 9 9 8 7 94 664 6 Use hot or warm washes if safe for the load Make sure your hot water system is adequate to provide a hot water wash 123456747 949 67 439 9 9 46 43645674 8 94 8 34 8 9 Use more detergent for washing heavy soils in cold or hard water 9 72887985 12345674 66 94 94 8 2 8 54 5 9 The heater will be activated to provide maximum cleaning performance Add...

Page 36: ...ons are shown below COMPONENT ACCESS Pressure Switch Central Control Unit Interference Filter Inlet Valves Flowmeter Detergent Dispenser Motor Assembly Tub Assembly Basket Drive Motor Motor Controller Drain Pump Front Interlock Switch Rear Interlock Switch Heating Element Temperature Sensor Airtrap Door Lock Switches Door Switch Not Shown Console Touchpad LED Assembly ...

Page 37: ...ver of the washer 4 Pull back on the cover and release the tabs in the console from the slots in the cover then lift the cover off the unit 5 To remove the console a Lift the locking tab and disconnect the ribbon cable connector from the cen tral control unit b Remove the ribbon cable from the five clips c Pull the detergent dispenser drawer out as far as it will go then press down on the release ...

Page 38: ... bly a Use a small screwdriver and unsnap the three top locking tabs from the touchpad LED assembly b Starting from the right unsnap the four lower locking tabs from the touchpad LED assembly and lift the assembly from the console NOTE If the push buttons are attached to the assembly unsnap them from the old assembly and install them on the console at their correct locations Top 3 Locking Tabs Low...

Page 39: ...er supply to the washer 3 Remove the top cover and the console see page 4 2 for the procedures 4 Remove the three T 20 hex head torx screws from the toe panel and remove the panel Toe Panel Screws 6 Starting at the bottom use a small screw driver and pry the retaining wire from around the front of the bellows NOTE There is a tension spring at the bottom of the wire that can be separated to remove ...

Page 40: ... 7 To remove the door lock switch as sembly a Remove the bellows retaining wire re fer to steps 5 and 6 for the procedure b Pull the bellows out and remove the three T 20 torx screws and flat wash ers from the door lock switch assembly c Push the switch assembly out of the front panel and then slide the assem bly tabs from the connector holder d Disconnect the three wire connectors from the switch...

Page 41: ...the bel lows retainer clamp screw counter clockwise until the clamp is loose enough to remove from around the bellows i Remove the bellows retainer clamp j Remove the bellows from the front of the tub Remove Bellows Retainer Clamp Remove Bellows Bellows Retainer Clamp Screw Dispenser Tube ...

Page 42: ...sult in death or electrical shock WARNING 1 Unplug washer or disconnect power 2 Turn off the water supply to the washer 4 Loosen the two clamps and remove the two hoses from the ends of the flowmeter 5 Disconnect the wire connector from the flowmeter 3 Remove the top cover and the console see page 4 2 for the procedures Wire Connector Flowmeter Flowmeter ...

Page 43: ...ver and the console see page 4 2 for the procedures 4 To remove the detergent dispenser motor a Unhook the spring from the end of the water distribution lever b Carefully pull the cam actuator and the water distribution lever off the motor shaft then pull the water distribution lever off the lever connection pin Detergent Dispenser Motor Pull Off Shaft Disconnect Spring Remove From Pin Water Distr...

Page 44: ... for the proce dure b Remove the detergent dispenser mo tor see step 4 Wire Clip c Use a small screwdriver and raise the locking arm so that it clears the tab Pull the inlet hose connector and rub ber o ring out of the detergent dis penser d Loosentheclampandpullthetubhose from the detergent dispenser e Remove the main inlet tube from the bellows f Remove the two screws from the de tergent dispens...

Page 45: ... water supply to the washer 3 Remove the top cover and the console see page 4 2 for the procedures Inlet Valves 4 Disconnect the two wire connectors from the inlet valve terminals 5 From behind the washer remove the inlet valve screw then slide the valves to the right and unhook them from the panel and remove them 6 Loosentheclampanddisconnectthehose from the water valves Rear Of Washer Inlet Valv...

Page 46: ...he console see page 4 2 for the procedures 4 Remove all of the wire connectors from the central control unit see the photo at the top of the right column NOTE Each connector has a locking arm or locking tabs that you must release to remove the connector from the unit 6 Pry up on the two end locking tabs with a small screwdriver and unhook the central control unit from the washer Central Control Un...

Page 47: ...e water supply to the washer 3 Remove the top cover and the console see page 4 2 for the procedures Interference Filter 4 Disconnect the three connectors from the interference filter terminals NOTE The green 2 wire connector has a locking arm at the bottom that you must press to re lease the connector 5 RemovethetwoT 20hex headtorxscrews from the interference filter and remove the filter from the ...

Page 48: ...age 4 2 for the procedures 4 Pull the pressure hose off the pressure switch inlet 5 Press on the two locking arms at the bottom of the wire connector and pull the connector off the pressure switch termi nals Pressure Switch Wire Connector Pressure Hose 6 Pry the standoff on the wire channel out of its chassis mounting hole 7 Turn the pressure switch 90 degree coun terclockwisesothatthesquarelockin...

Page 49: ...ct the four wire connectors from themotorcontroller NOTE Eachconnec tor has a locking arm or locking tabs that you must release to remove the connector from the unit 6 Cutthewiretieandpullthecuttieoutofthe slot in the standoff NOTE Be careful not to cut any of the wires in the tie 7 Lift the locking tab on the motor controller housing and slide the housing tabs for ward as far as they will go 8 Li...

Page 50: ...4 15 REASSEMBLY NOTE After reinstalling the motorcontrollerhousing slideawiretiethrough the slot in the standoff and secure the wires to the standoff Wire Standoff ...

Page 51: ...onnect the sensor connector b Pull the sensor out of the heating ele ment bracket hole Element Wires Ground Wire Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING 6 To remove the heating element a Remove the temperature sensor see step 5 b Disconnect the element wires and the gree...

Page 52: ... off the water supply to the washer 3 Remove the three T 20 hex head torx screws from the toe panel and remove the panel Drain Pump Assembly 4 Raise the drain pump wiring cover and disconnect the wire connector Pump Wire Connector Wiring Cover Toe Panel Screws 5 Loosen the clamps and disconnect the drain and tub hoses from the drain pump 6 Slide the drain pump forward in its mount ing slots and li...

Page 53: ...ly to the washer 3 Pull the washer away from the wall so that you can access the rear panel 4 Remove the twelve T 20 hex head torx screws from the rear panel and remove the panel from the washer Rear Panel Screw 1 of 12 5 Pull the pressure tube off the airtrap fitting 6 Remove the T 10 torx screws from the airtrap 7 Press the locking arm to unlock the airtrap and pull it back and off the tub NOTE ...

Page 54: ... panels before operating Failure to do so can result in death or electrical shock WARNING 1 Unplug washer or disconnect power 2 Turn off the water supply to the washer 3 Depending on the interlock switch you are servicing remove the front panel see pages 4 4 and 4 5 for the procedure or the rear panel see page 4 19 for the procedure 4 Press in on the locking tab Slide the switch holder down in the...

Page 55: ...4 20 6 Push out on the locking tabs of the switch holder rotate the switch up and remove it from the holder Locking Tabs Rotate Switch Up Switch Holder ...

Page 56: ...emove the brace Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING Drive Motor Bottom Brace 6 Remove the drive belt from the end of the drive motor shaft and then remove the belt from the drive pulley 7 Disconnect the green ground wire from the drive motor frame 8 Remove the 1 2 in...

Page 57: ...and disconnect the power connector from the motor 12 Disconnect the two green ground wires from the motor terminals 2 Ground Wires Power Connector 9 Pull the drive motor toward you and re move the pivot studs from the tub holes then turn the motor around so that you can access the motor wires Pivot Stud Wire Retainer ...

Page 58: ...dure 7 Remove the drive motor and belt see page 4 22 for the procedure Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock WARNING 9 Loosen the clamp and pull the end of the air inlet hose from the tub Top Brace 8 Remove the T 20 hex head torx screws from the top and bottom if not already d...

Page 59: ...the locking tab down with a small screwdriver 10 Loosen the clamp and pull the end of the drain hose from the tub Drain Hose Rear Counterweight b Twist the top section so the tabs align with the slots in the tub c Lower the top of the strut down through the slot and rotate the shock absorber against the floor of the cabinet Locking Tab Align Tabs With Slots Continued on the next page ...

Page 60: ...op Front Brace IMPORTANT NOTE When you remove the bottom front counterweight in the following step be sure to support it with one hand while you remove the screws with the other hand otherwise the weight will fall and could cause an injury or damage the floor covering 16 Whilesupportingthebottomfrontcounter weight with one hand remove the three 1 2 inch hex head bolts with the other hand and remov...

Page 61: ...n the front slots of the cabinet as well as in the tub Do not use the back slots they are used with other models 20 Remove the 15 16 inch hex washer nut from the drive pulley and remove the pul ley from the basket shaft Front Slot Front Slot Front Holes 21 Mark the edges of the 23 tub clamps with apencilsothatyoucanreinstalltheclamps in the same locations later 22 Useascrewdriverblade andpryoffthe...

Page 62: ...et 25 To replace the heater element wire holder remove the T 20 torx screw 26 To replace the tub gasket pry the gasket out of the slot and remove it NOTE The basket hub is molded into the rear half of the tub If it is worn and needs to be replaced you will need to replace the rear half of the tub Heating Element Wire Holder Tub Gasket Basket Hub ...

Page 63: ...sion springs into the front holes of the tub and cabinet Front Slot Front Slot Front Holes 3 When reinstalling the bottom front coun terweight first tape the flat nut in place in the tub slot so it does not fall out Bottom Front Counterweight Flat Nut 4 When reinstalling the heating element in the tub make sure that it is held in place by thewireholder seethephotoinstep27on the previous page Heati...

Page 64: ...4 29 NOTES ...

Page 65: ...ors disconnected Unless stated otherwise make all resis tance checks by disconnecting the compo nent connector at the Central Control Unit CCU Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock PRESSURE SWITCH Refer to page 4 13 for the procedure for servic ing the pressure switch 1 Unplug...

Page 66: ...nser switch at pins 5 and 6 0 Ω Refer to page 4 10 for the procedure for servic ing the inlet valves 1 Unplug washer or disconnect power 2 Disconnect the inlet valve solenoid con nector from the CCU 3 Set the ohmmeter to the R x 100 scale 4 Touch the ohmmeter test leads to the indicated wire connector terminals The meter should indicate between 750 and 850 Ω INLET VALVE SOLENOIDS WARNING Electrica...

Page 67: ...ches a Turn the washer on and select a cycle b Press START and you should hear the door lock solenoids engage c Unplug the washer from the wall out let d Disconnect the door lock main switch connector from the CCU e Touch the ohmmeter test leads to the indicated connector terminals The meter should indicate as follows Main switch 1 at pins 4 and 5 0 Ω Main switch 2 at pins 6 and 7 0 Ω c Reconnect ...

Page 68: ... filter terminals 3 Set the ohmmeter to the R x 10K scale 4 Touch the ohmmeter test leads to the interference filter connector pins The meter should indicate approximately 450K Ω DRAIN PUMP MOTOR Refer to page 4 18 for the procedure for servic ing the drain pump assembly 1 Unplug washer or disconnect power 2 Disconnect the drain pump motor connec tor from the CCU 3 Set the ohmmeter to the R x 1 sc...

Page 69: ...nd 20 Ω 5 Disconnect the heating element tempera ture sensor connector from the CCU 6 Touch the ohmmeter test leads to the two temperature sensor connector terminals The meter should indicate as shown in the following chart Heating Element Temperature Sensor Connector WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so ca...

Page 70: ...er test leads to the two interlock switch terminals The meter should indicate an open circuit with the actuator in and a closed circuit 0 Ω with the actuator out DRIVE MOTOR Refer to page 4 22 for the procedure for servic ing the drive motor 1 Unplug washer or disconnect power 2 Disconnect the wire connector from the drive motor terminals 3 Set the ohmmeter to the R x 1 scale 4 Touch the ohmmeter ...

Page 71: ...liance Avoid touching electronic parts or terminal contacts handle electronic control board by edges only When repackaging failed electronic con trolboardinanti staticbag observeabove instructions DIAGNOSTIC GUIDE Before servicing check the following Make sure there is power at the wall outlet Hasahouseholdfuseblownorcircuitbreaker tripped Time delay fuse Are both hot and cold water faucets open a...

Page 72: ...d on all the way Check for plugged or kinked inlet hoses or plugged screens in the inlet valves Verify inlet valve operation If there is water in the unit Verify drain pump operation Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch 1 Verify there is not a siphon problem 2 Unplug washer or disconnect power 3 Verify wire harness connections ...

Page 73: ... out of range the F 05 error code will be displayed Possible Causes Procedure 1 Unplug washer or disconnect power 2 Check the water temperature sensor Refer to the Water Temperature Sensor section Check connections to the water temperature sensor 3 Check resistance of heating element if present on this model abnormal infinity F 05 F 02 LONG DRAIN If the drain time exceeds eight minutes the water v...

Page 74: ... if PAUSE CANCEL is pressed twice and the display is cleared Turn off hot and cold water faucets and unplug the unit before servicing Possible Causes Procedure 1 Check the drain hose and make sure it is not plugged or kinked 2 Unplug washer or disconnect power 3 Check wire harness connections to the drain pump pressure switch and Central Control Unit CCU 4 Check clean drain pump filter of foreign ...

Page 75: ...n washer or reconnect power 5 Verify CCU operation by running a Diagnostic test or any cycle 6 Check the MCU by looking for operations of the drive motor 7 Check the drive motor for powered rotations 8 Check that the serial harness at the MCU is not mounted upside down The wires should be to the left when facing the MCU connectors F 13 DISPENSER CIRCUIT ERROR If the dispenser motor is not able to ...

Page 76: ...ly by selecting different cycles and changing the modifiers and options available to confirm the touchpad LED is responding 2 Unplug washer or disconnect power 3 Check wire harness connections to the touchpad LED assembly and Central Control Unit CCU F 21 F 22 DOOR UNLOCK ERROR A Door Unlock Error occurs if the door cannot be unlocked It will try to unlock the door six times before displaying the ...

Page 77: ...nit through a Rinse Spin cycle Run a Normal cycle without adding any detergent This should clear the unit of the excess detergent 1 Check the drain hose and make sure it is not plugged or kinked 2 Unplug washer or disconnect power 3 Check wire harness connections to the drain pump pressure switch and Central Control Unit CCU 4 Check clean drain pump filter of foreign objects 5 Plug in washer or re...

Page 78: ... on this model press RINSE HOLD two times Indication Actuators To Be Checked Control Action C 00 Drum rotates counterclockwise at maximum speed If max speed EXTRA HIGH drum speed 1000 rpm If max speed HIGH drum speed 800 rpm Door lock system Flowmeter Cold water inlet valve Dispenser motor Dispenser contact Hot water inlet valve Motor Motor Control MCU Heater if present on this model NTC Drain pum...

Page 79: ...owing table An abnormal condition is an open circuit Normal 6 Ω approximate Abnormal Infinity Results Pins 1 to 2 2 to 3 1 to 3 Temperature Results 32 F 0 C 35 9 k Ω 86 F 30 C 9 7 k Ω 104 F 40 C 6 6 k Ω 122 F 50 C 4 6 k Ω 140 F 60 C 3 2 k Ω 158 F 71 C 2 3 k Ω 203 F 96 C 1 k Ω Manually Unlocking The Door Lock System 1 Unplug washer or disconnect power 2 Remove the lower kick panel 3 Reach up along ...

Page 80: ...sembly wire harness from the CCU 3 Remove dispenser drawer 4 Remove left front screw that was covered by the dispenser drawer 5 Opendoor underthecenterofthetouchpad LED assembly there is a notch insert a flat blade screwdriver in notch to release the bottom of the touchpad LED assembly 6 Ontherighthandsidebehindthetouchpad LED assembly press tab to release right side of the touchpad LED assembly 7...

Page 81: ...e wire harness connections 6 Plug in washer or reconnect power 7 Check the touchpad LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad LED is responding 1 Check for a Fault Error Code on the display 2 Press PAUSE CANCEL button on the touchpad twice 3 Check the touchpad LED assembly by selecting different cycles and changing the modif...

Page 82: ...ng pressure switch 6 Check drain pump motor 7 Verify CCU operation by running a Diagnostic test or any cycle 8 Check under problem Will Not Dispense 1 Verify the unit is level 2 Check pump drain system This could indicate a failure to drain 3 Check operating pressure switch 4 Check pressure switch hose 5 Verify flow meter operation by blowing air though the part and measuring the resistance 6 Veri...

Page 83: ...ns 3 Check drain pump 4 Check drain pump motor 5 Check that the drain hose and drain pump filter are clear of foreign objects 6 Plug in washer or reconnect power 7 Verify CCU operation by running a Diagnostic test or any cycle 1 Check that the inlet hoses are connected properly 2 Unplug washer or disconnect power 3 Check the water heater and wire harness connections to it 4 Check water temperature...

Page 84: ...6 14 NOTES ...

Page 85: ...7 1 WIRING DIAGRAM ...

Page 86: ...7 2 NOTES ...

Page 87: ...R LITERATURE ORDERS PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 688 2002 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR WHIRLPOO...

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