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SMC Networks TigerVoIP SMCWSP-100, User Manual

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SMC Networks TigerVoIP SMCWSP-100 User Manual Download Page 37

Call Transfer

5-5

Call Transfer

This feature allows you to transfer a call from your phone to another phone.

To use call transfer, follow these steps:

1.

Make a call.

2.

Press the Left Soft Key to select the options. Select “Hold.” 

3.

The phone call is on hold.

4.

Make a second call.

5.

The second call is active while the first call is on hold.

6.

Press the Left Soft Key to select the options. Select “Transfer” and the first 
caller on hold will be transferred to the second caller. Your phone will be 
automatically hung up.

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Summary of Contents for TigerVoIP SMCWSP-100

Page 1: ...USER GUIDE Wi Fi SIP Phone SMCWSP 100 ...

Page 2: ......

Page 3: ...20 Mason Irvine CA 92618 Phone 949 679 8000 Wi Fi SIP Phone User Guide June 2007 Pub 149100039200E E062007 EK R02 ...

Page 4: ...ted by implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice Copyright 2007 by SMC Networks Inc 20 Mason Irvine CA 92618 All rights reserved Printed in Taiwan Trademarks SMC is a registered trademark and EZ Switch TigerStack and TigerSwitch are trademarks of SMC Networks Inc Other product and company names are t...

Page 5: ...become the property of SMC Replacement products may be either new or reconditioned Any replaced or repaired product carries either a 30 day limited warranty or the remainder of the initial warranty whichever is longer SMC is not responsible for any custom software or firmware configuration information or memory data of Customer contained in stored on or integrated with any products returned to SMC...

Page 6: ...ON WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU THIS WARRA...

Page 7: ... a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation F...

Page 8: ...e in the following European Community countries Requirements for indoor vs outdoor operation license requirements and allowed channels of operation apply in some countries as described below In Italy the end user must apply for a license from the national spectrum authority to operate this device outdoors In Belgium outdoor operation is only permitted using the 2 46 2 4835 GHz band Channel 13 In F...

Page 9: ...asic VoIP Settings 3 3 Understanding the Phone s LCD Display 3 5 The Main Menu 3 6 Making a Call 3 7 Chapter 4 Managing Contacts 4 1 Adding a Contact 4 1 Deleting Contacts 4 2 Editing Contact Details 4 3 Searching for Contacts 4 4 Adding a Contact to Speed Dial 4 5 Chapter 5 Call Features 5 1 Call Waiting 5 1 Call Hold Resume 5 2 Three Way Conference Call 5 4 Call Transfer 5 5 Call History 5 6 Spe...

Page 10: ... Phone 7 4 Setting Ring Profiles 7 5 Setting Sound Control 7 5 Setting Speed Dial Actions 7 6 Chapter 8 Applications 8 1 Using the Calculator 8 2 Using the Calendar 8 3 Using the Clock 8 5 Making Notes 8 6 Displaying System Information 8 7 Displaying World Times 8 8 Appendix A Specifications A 1 Appendix B Software Upgrade B 1 Using the Update Wizard B 1 Appendix C License Information C 1 The GNU ...

Page 11: ... location where you have a network connection through a nearby access point Package Checklist The SMCWSP 100 Wi Fi SIP Phone package includes these items One Wi Fi SIP Phone SMCWSP 100 One Lithium Ion battery One headset One mini USB cable One AC power charger Quick Start Guide Documentation CD Inform your dealer if there are any incorrect missing or damaged items If possible retain the carton inc...

Page 12: ...elects the current option 3 Right Soft Key Negative action key Cancels or returns to previous menu 4 End Power Key Ends an active call Turns the power on and off Press for more than two seconds to power the phone on Press for more than four seconds to power the phone off 5 Headset Jack Jack for headset connection USB Power Charge Port Headset Jack Alphanumeric Keypad Navigation Key Right Soft Key ...

Page 13: ...aker Keypad Lock The phone keypad can be locked by pressing the Left Soft Key Options and then the Navigation Key Pressing the Left Soft Key and then the a A key unlocks the keypad AC Power Charger The Wi Fi SIP Phone will charge an installed battery when connected to the AC power charger and the power charger is connected to a power source The power charger automatically adjusts to any voltage be...

Page 14: ...Introduction 1 4 ...

Page 15: ... down the battery compartment cover until it becomes free 2 Install Battery Place the battery into the compartment Be sure the text label on the battery is facing out and the battery s three metal contacts point to the top of the phone 3 Replace Battery Compartment Cover Slide the battery compartment cover back onto the phone until it clicks firmly into place Caution Use only the Lithium Ion batte...

Page 16: ...rge the battery Note For the first time use please wait until the phone is fully charged before powering on When the phone is fully charged the symbol is displayed 3 Disconnect the Power Charger When the battery is fully charged remove the power charger from the phone and push down the charger port s rubber cover After the battery has been fully charged first time following charges require only th...

Page 17: ...key for more than two seconds to power on the phone The LCD display turns on showing an image of a white sun on a yellow background Allow 30 seconds for the phone to start up Go to Chapter 3 Getting Started to learn how to set up a Wi Fi network connection and start using the phone ...

Page 18: ...Installing the Battery 2 4 ...

Page 19: ... in the phone s memory as Preferred Networks which are searched for each time the phone is powered on When powering on the Wi Fi SIP Phone for the first time there are no Preferred Networks in the phone s memory You need to select a wireless network and set up your VoIP SIP details before you can start making calls Finding Wireless Networks When the Wi Fi SIP Phone is used for the first time you m...

Page 20: ... connect to it If the network you want to connect to is not on the list move to another location and try again 6 The New Profile screen displays again with the Wi FI network name already configured You can change other settings for the wireless network such as IP address configuration The default setting is DHCP If authentication is required by the network select the authentication type and enter ...

Page 21: ...2 From the main menu select Network Settings Then from the Network Settings menu select VoIP 3 From the VoIP Setting menu select the profile that you are going to view or edit Note If you have an SMC PBX SIP server installed in your network for VoIP services your SIP Phone will automatically configure a VoIP setting profile The profile name SMC will be displayed instead of PROFILE5 4 Press the Lef...

Page 22: ... following details as provided by your SIP service provider SIP Proxy Address The Domain name or IP address of the SIP proxy server SIP Proxy Port The proxy server port number normally 5060 SIP Registrar Address The Domain name or IP address of the SIP registrar server SIP Registrar Port The SIP registrar server port number normally 5060 7 On the SIP configuration Profile tab screen enter the prof...

Page 23: ...s the SIP service status Current Time The current time set on the phone You can set the phone s time and date by using the Menu to select Phone Settings and then Date Time Navigation Key Action The action that happens when you press down on the Navigation Key Typically the Navigation Key selects the current menu item or confirms a setting From the main screen this provides access to the main menu ...

Page 24: ...en push down on the key to select it The following table outlines the phone menu structure Wi Fi SIP Phone Main Menu Menu Description Call History Lists missed calls incoming and outgoing calls Contacts Your contacts list Applications Access to other phone features Phone Settings Access to phone settings and call features Network Settings Network configuration SIP settings and current wireless net...

Page 25: ...to directly enter the number you want to call 2 Press the Send button to make the call Wait for the call to connect and be answered 3 While the call is in progress the contact number and length of time the call is active are displayed 4 When you have finished the call press the End button 1 2 3 4 ...

Page 26: ...Getting Started 3 8 ...

Page 27: ...ork and mobile numbers The list can also store other information on each contact such as an e mail address Adding a Contact To add a new contact name to your contact list follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Contacts 2 From the Contacts screen use the Left Soft Key to select Options 3 From the Options menu select New 4 Ente...

Page 28: ...r phone numbers for one or more of the defined icons 5 Press the Right Soft Key when you are finished to return to the contacts list The new contacts entry is displayed in the list Deleting Contacts You can remove specific names from your contacts list or clear the whole list entirely To delete a contact entry follow these steps 1 Select Contacts from the main menu then use the Navigation key to h...

Page 29: ...nu Follow these steps 1 Select Contacts from the main menu then use the Navigation key to highlight the name you want to edit 2 Press the Navigation Key to select the contact name 3 Use the Left Soft Key to access the Options menu then select Edit 4 Change the contact details as you require When finished use the Right Soft Key to return to the contacts list 1 2 3 4 ...

Page 30: ...ch key is pressed the displayed list is restricted to names that start with those letters Names are listed in alphabetical order For a typical example see these steps 1 Select Contacts from the main menu 2 Press the MNO 6 key to restrict to names that start with m n or o 3 Press the GHI 4 key to restrict to names that start mg mh or mi 1 2 3 ...

Page 31: ...er to a Speed Dial key follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Contacts 2 In the contacts list use the Navigation key to highlight the name you want to set to a Speed Dial number then press the Navigation Key to select it 3 In the contact details highlight the phone number you want to set to Speed Dial 4 Use the Left Soft Key ...

Page 32: ...Managing Contacts 4 6 6 Use the Navigation Key to select another Speed Dial number if required Press the Navigation Key to confirm the setting ...

Page 33: ...hoose to finish the current call or just press the Call key to immediately answer the incoming call while placing the current call on hold To set up call waiting follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Settings 2 In the Settings menu use the Navigation key to highlight Call Options then press the Navigation Key to select it 3 ...

Page 34: ...hone call on hold can be resumed when you are available to talk again To use call hold and resume follow these steps 1 Make a call 2 Press the Left Soft Key to select the options Select Hold 3 The phone call is on hold 4 You can now make a second call 5 The second call is active while the first call is on hold 1 2 3 4 5 6 7 8 9 ...

Page 35: ...tive and the second call placed on hold 8 To end the active call press the Left Soft Key to select the options Select End Note If you want to end both the active call and the call on hold select End all calls 9 To resume the call on hold press the Left Soft Key to select the options Select Resume Note Only one call can be held at one time The option of Resume appears only when you have a call on h...

Page 36: ...now make a second call 5 The second call is active while the first call is on hold 6 Press the Left Soft Key to select the options Select Join 7 Now the first and second calling parties can all talk together When you have finished the call press the End button or press the Left Soft Key and select End Note When you end a three way conference call you will end both the first and second calls at the...

Page 37: ...all 2 Press the Left Soft Key to select the options Select Hold 3 The phone call is on hold 4 Make a second call 5 The second call is active while the first call is on hold 6 Press the Left Soft Key to select the options Select Transfer and the first caller on hold will be transferred to the second caller Your phone will be automatically hung up 1 2 3 4 5 6 ...

Page 38: ...If a calling number is already in the contacts list the contact details are also displayed To access the call history from the main menu follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Call History 2 In the Call History screen the tab with the blue phone icon lists outgoing calls the green icon lists incoming calls and the orange icon...

Page 39: ...ly from the entry in the contacts list For other phone applications such as the calendar the assignment can be set from the Speed Dial set up on the Phone Settings menu or from the Applications menu To assign a contact phone number to a Speed Dial key follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Contacts 2 In the contacts list use ...

Page 40: ... contact number set to the next available Speed Dial number Move the Navigation Key up and down to select the preferred Speed Dial number 6 Use the Navigation Key to select another Speed Dial number if required Press the Navigation Key to confirm the setting ...

Page 41: ... two parties the actual voice communication is a direct peer to peer connection using the standard Real Time Protocol RTP which streams the encoded voice data across the network Voice over Internet Protocol VoIP service providers operate SIP proxy servers that allow you to register your Wi Fi Phone on their system so that you can make telephone calls over the Internet Your VoIP service provider wi...

Page 42: ... new network or use Scan to perform a search for nearby Wi Fi networks Set the connection type to Access Point and configure network security if required by the network operator For more details on the security options see Network Security Settings on page 7 3 5 Select Dynamic Host Configuration Protocol DHCP to assign IP settings or manually enter details as provided by the network operator Note ...

Page 43: ... provides a basic level of security preventing unauthorized access to the network and encrypting data transmitted between wireless clients and the access point WEP uses static shared keys fixed length hexadecimal or alphanumeric strings that are manually distributed to all clients that want to use the network Wi Fi Protected Access WPA employs a combination of technologies to provide an enhanced s...

Page 44: ...ion is only available when Network Authentication is set to Open AES Use Advanced Encryption Standard AES keys for encryption WPA2 uses AES Counter Mode encryption with Cipher Block Chaining Message Authentication Code CBC MAC for message integrity The AES Counter Mode CBCMAC Protocol AES CCMP provides extremely robust data confidentiality using a 128 bit key Use of AES CCMP encryption is specifie...

Page 45: ...u Follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Network Settings 2 From the Network Settings menu select Network Status 3 Use the Navigation Key to scroll down and view all the connection details When finished press the Right Soft key to return to the Network Settings menu 1 2 3 ...

Page 46: ...ind the location of called parties across the Internet The SIP server details and settings must be provided by your VoIP service provider To configure VoIP settings follow these steps 1 Press the Navigation Key to select the main menu and then use the Navigation key to select Network Settings 2 From the Network Settings menu select VoIP 3 From the VoIP Setting menu select the profile to configure ...

Page 47: ...of the SIP registrar server SIP Registrar Port The SIP registrar server port number normally 5060 Scroll down the Advance tab screen and enter the following details if your network uses NAT STUN Simple Traversal of UDP through NAT Network Address Translation is a protocol for assisting devices behind a NAT firewall or router with their packet routing The problem of NAT firewalls can also be solved...

Page 48: ...IP configuration Profile tab screen enter the profile name you want to use 7 To activate the account highlight the profile name and press the Left Soft Key to access the Options menu then select Active 8 The selected SIP account is activated ...

Page 49: ...re available Appearance Sets the wallpaper display See page 7 3 Call Options Sets call waiting functions See page 5 1 Date Time Sets the phones date time and time zone See page 7 3 Language Sets the phone display language See page 7 3 Reset Phone to Default Resets phone settings to factory defaults See page 7 4 Reset Wlan VoIP Resets WLAN VoIP settings to factory defaults See page 7 4 Ring Profile...

Page 50: ...earance 2 Use the Navigation key to highlight Wallpapers and then press the Navigation Key to select it 3 In the wallpaper list use the Navigation key to highlight the image you want to set as the background display then press the Navigation Key to select it 4 Press the Navigation Key again to confirm the selection 5 Press the Right Soft Key until returning to the main screen 6 The selected backgr...

Page 51: ...n automatically update the time from it s network connection Otherwise enter the time manually in hours and minutes Select Date to set up the correct year month and day Select the Format tab to set the required date and time display format Setting the Display Language To set the phone s screen display language select Language from the Settings menu Select the language you want to use ...

Page 52: ...et Phone to Default from the Settings menu Press the Left Soft Key to confirm the reset Note Resetting the phone to default will also clear your previous WLAN VoIP settings To clear the phone s WLAN and VoIP settings select Reset WLAN VoIP from the Settings menu Press the Left Soft Key to confirm the reset ...

Page 53: ...w from the Options menu you can set a specific volume enable Auto Answer and vibrate alert For the three standard profiles you cannot change the profile name The Calls tab allows you to set the ring tone and the type of ringing pattern off once continuous or ascending Setting Sound Control To set the phone s general ring and key sounds select Sound Control from the Settings menu Select the volume ...

Page 54: ...ctly from the options in the feature set up screen To set a Speed Dial number from the Settings menu follow these steps 1 From the Settings menu select Speed Dial 2 In the Speed Dial screen use the Navigation Key to scroll down and highlight an available Speed Dial number If you select a number already assigned you can change the Speed Dial action for that number 3 Press the Left Soft Key to displ...

Page 55: ...gation Key to scroll down and view all the menu items Press the Navigation Key to select a menu item The following items are available Calculator Provides basic calculator functions See page 8 2 Calendar Opens the calendar application See page 8 3 Call History Access to the call history lists See page 5 2 Clock Displays the time and date See page 8 5 Contacts Access to your list of contacts See pa...

Page 56: ...d multiply and divide Use the keypad to enter numbers and the key to select the function required Press the Navigation Key for the calculation result The calculator Options menu allows you to clear the calculation or copy the result so that it can be pasted into other applications such as Notes ...

Page 57: ...nu and then use the Navigation key to select Calendar 2 The Calendar application always starts with a display of the current day s events Press the Left Soft Key to display the Options menu 3 Select Month to switch to the month view Select Settings if you want to change the time that each day starts 4 Use the Navigation key to select specific days and move to other months Press the Navigation key ...

Page 58: ...the event 4 From the Notes tab press the Left Soft Key to access the Options menu You can cut copy and paste text or information from other applications such as the calculator You can also use the Insert Link option to copy information from other calendar events or your contacts list 5 When you have finished the set up for the event press the Right Soft Key to return to the day view The new event ...

Page 59: ...m settings To start and stop the stopwatch press the key To reset the stopwatch or for lap split times press the key When stopped you can use the Navigation keys to scroll back through the lap split times The daily alarm allows you to set one alarm time for specific days of the week Set the alarm to Enabled then set the time Use the Navigation key to select the days of the week that the alarm shou...

Page 60: ... file and enter your text Press the Left Soft Key to display the Options menu Select Properties to name your file When you have completed your note text press the Navigation key then the Right Soft Key to return to the file list The new notes file is displayed in the list Press the Navigation key to select any notes file and make changes Use the Options menu to delete notes files ...

Page 61: ...splaying System Information The Applications menu provides access to general system information such as software and hardware versions From the Applications menu select System Info Select the Flash tab to check system memory availability ...

Page 62: ... and any other locations recently selected from the world map Use the Navigation key to select either the list or the map You can enlarge the world map by selecting the magnifying glass icon Use the Navigation key to scroll up down or left right to locate cities The loca time is displayed in the yellow text box Press the Navigation key to add the location to the list ...

Page 63: ...ndensing Maximum 802 11b g Channels FCC IC 1 11 ETSI 1 13 France 10 13 MKK 1 14 Operating Frequency 2 4 2 4835 GHz US Canada ETSI 2 4 2 497 GHz Japan Data Rate 802 11g 6 9 11 12 18 24 36 48 54 Mbps automatic fall back 802 11b 1 2 5 5 11 Mbps automatic fall back Modulation Type 802 11g CCK BPSK QPSK OFDM 802 11b CCK BPSK QPSK RF Output Power 802 11b 16 dBm 802 11g 12 dBm Antenna Gain 5 5 dBi Emissi...

Page 64: ... Signal Certification FCC Part 15C EN 300 328 EN 301 489 1 EN 301 489 17 ARIB STD T66 ARIB STD 33 DGT LP0002 Temperature IEC 68 2 14 Vibration IEC 68 2 36 IEC 68 2 6 Shock IEC 68 2 29 Drop IEC 68 2 32 Standards IEEE 802 11b g ...

Page 65: ...tion to a PC When you have the software upgrade file copied to your local PC you are ready to start the update process Make sure the mini USB cable is not connected to the phone and the phone is completely turned off then follow these steps 1 Run the update firmware file The application window displays as illustrated below ...

Page 66: ...play 3 Press Next to enter the next window display and connect the mini USB cable from the PC to the phone Note If you have problems with the USB connection to the phone try resetting the phone by removing the battery from the phone and then re installing it again ...

Page 67: ...akes 15 20 minutes Do not interrupt the download or disconnect the USB cable during this time 5 When the file download and flash write process has completed the Your phone has been updated message is displayed Click Finish 6 Disconnect the mini USB cable 7 Power on the phone to run the upgrade software ...

Page 68: ...Software Upgrade B 4 ...

Page 69: ...free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public ...

Page 70: ... the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are...

Page 71: ... But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by y...

Page 72: ...r distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 6 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or dis...

Page 73: ...ricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this Lic...

Page 74: ...HE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 2 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR I...

Page 75: ......

Page 76: ...hnischer Support und weitere Information unter www smc com SPANISH En www smc com Ud podrá encontrar la información relativa a servicios de soporte técnico DUTCH Technische ondersteuningsinformatie beschikbaar op www smc com PORTUGUES Informações sobre Suporte Técnico em www smc com SWEDISH Information om Teknisk Support finns tillgängligt på www smc com INTERNET E mail address techsupport smc com...

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