2
L
IMITED
W
ARRANTY
Limited Warranty Statement:
SMC Networks, Inc. (“SMC”) warrants its products to be free from
defects in workmanship and materials, under normal use and service, for the applicable warranty term. All
SMC products carry a standard 90-day limited warranty from the date of purchase from SMC or its
Authorized Reseller. SMC may, at its own discretion, repair or replace any product not operating as
warranted with a similar or functionally equivalent product, during the applicable warranty term. SMC will
endeavor to repair or replace any product returned under warranty within 30 days of receipt of the
product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by registering new
products within 30 days of purchase from SMC or its Authorized Reseller. Registration can be
accomplished via the enclosed product registration card or online via the SMC Web site. Failure to register
will not affect the standard limited warranty. The Limited Lifetime warranty covers a product during the
Life of that Product, which is defined as the period of time during which the product is an “Active” SMC
product. A product is considered to be “Active” while it is listed on the current SMC price list. As new
technologies emerge, older technologies become obsolete and SMC will, at its discretion, replace an older
product in its product line with one that incorporates these newer technologies. At that point, the obsolete
product is discontinued and is no longer an “Active” SMC product. A list of discontinued products with
their respective dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty
.
All products that are replaced become the property of SMC. Replacement products may be either new or
reconditioned. Any replaced or repaired product carries either a 30-day limited warranty or the remainder
of the initial warranty, whichever is longer. SMC is not responsible for any custom software or firmware,
configuration information, or memory data of Customer contained in, stored on, or integrated with any
products returned to SMC pursuant to any warranty. Products returned to SMC should have any
customer-installed accessory or add-on components, such as expansion modules, removed prior to
returning the product for replacement. SMC is not responsible for these items if they are returned with the
product.
Customers must contact SMC for a Return Material Authorization number prior to returning any product
to SMC. Proof of purchase may be required. Any product returned to SMC without a valid Return
Material Authorization (RMA) number clearly marked on the outside of the package will be returned to
customer at customer’s expense. For warranty claims within North America, please call our toll-free
customer support number at (800) 762-4968. Customers are responsible for all shipping charges from their
facility to SMC. SMC is responsible for return shipping charges from SMC to customer.
