Chapter 5
Troubleshooting
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Symptom
Troubleshooting steps
Colors don’t appear correctly.
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Be aware that if two or more SMART products are mounted side-by-side, there could
be minor differences in colors across the SMART products. This issue is not unique to
SMART products.
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If the screen is completely lacking one color on the screen or the color problems occur
on the Home screen, see
Contacting your reseller for additional support
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If you’re using a VGA video input, use a different cable or connect a different source to
see if the issue is with the cable or input source.
The image is cut off or shifted to the
left or right.
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Adjust any connected computers’ video settings, particularly zoom, crop, and
underscan.
See the computer’s operating system documentation.
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If any connected computers’ desktops are entirely black, change them to dark gray or
a different color.
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If any connected computers’ desktops are extended across multiple screens,
duplicate the desktops across the screens or set the SMART product as the only
screen.
The image doesn’t fill the entire
screen.
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Adjust any connected computers’ video settings, particularly overscan.
See the computer’s operating system documentation.
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Make sure the connected computer’s video connector is configured to output a
supported video signal. See
No video display output from a laptop
A persistent image appears on the
SMART product.
See
