Smarteh MX (V2) Series, User Manual

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Chapter 5
smarttech.com/kb/171554 xxxvii
Chapter 5: Troubleshooting
The display isn’t turning on xxxvii
The screen is blank or there’s a problem with the image on the screen xxxviii
There’s no sound or there’s a problem with the sound xl
Touch isn’t working as expected xli
The pens and erasers aren’t working as expected xlii
iQ apps aren’t working as expected xlii
SMART software on connected computers isn’t working as expected xliii
The SMART OPS PC isn’t working as expected xliii
Contacting your reseller for additional support xliii
This section explains how to resolve a variety of common issues with the display. If your specific symptoms
aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART knowledge base for
additional troubleshooting information
community.smarttech.com/s/topic/0TO0P000000Xt5yWAC/mx-series
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the SMART
product.
NOTE
If the power cable is connected to a power bar, make sure the power bar is securely
fastened to the power outlet and turned on.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.
The power light is lit, but the screen is
blank.
l
Press the Power button on the front of the SMART product or on the remote control.
l
If the power status light is green, press Home button on the front control panel or
remote control, or switch to a different input source.
l
Restart the SMART product.
l
Determine if the problem is with the video.