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SMART Board MX (V2) Series, Installation And Maintenance Manual

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SMART Board MX (V2) Series Installation And Maintenance Manual Download Page 76

APPENDIX B

MANAGING THE DISPLAY USING RS-232

66

smarttech.com/kb/171555

Part number commands

Get command

Response

get partnum

partnum=

[Value]

Where

[Value]

is the part number, including the revision.

Resolving issues with managing the display using
RS-232

The following table presents common issues with managing the display using RS-232 and explains

how to resolve them:

Symptom

Troubleshooting steps

Managing the display using RS-232
isn’t working as expected.

l

Make sure all the cable connections are secure.

l

Restart the display and the remote management system.

See

Turning off, turning on, and resetting the display

on page 35.

l

Configure the serial interface settings.

See

Configuring the computer’s serial interface settings

on page 60.

You’re experiencing other issues
with managing the display using
RS-232, or the previous steps don’t
resolve the issue.

See

Chapter 5: Troubleshooting

on page 43.

Summary of Contents for Board MX (V2) Series

Page 1: ...Was this document helpful smarttech com docfeedback 171555 SMART Board MX V2 series interactive displays INSTALLATION AND MAINTENANCE SBID MX265 V2 SBID MX275 V2 SBID MX286 V2 ...

Page 2: ... countries All third party product and company names may be trademarks of their respective owners Copyright notice 2019 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in this m...

Page 3: ...fire or electric shock do not expose the display to rain or moisture l If the display requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original l Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard l Do not insert objects insi...

Page 4: ...erting or removing an OPS from the display turn off the display using the switch at the back of the display See Open Pluggable Slot computer OPS disclaimer for more information CAUTION l Turn off the display before cleaning its screen Otherwise you may scramble the desktop icons or inadvertently activate applications when you wipe the screen l Avoid setting up and using the display in an area with...

Page 5: ...C 50 Hz to 60 Hz 120 W max SBID MX286 V2 100V to 240V AC 50 Hz to 60 Hz 189 W max l For additional requirements and other information refer to the display s specifications see More information on page 8 ENERGY STAR ENERGY STAR is the government backed symbol for energy efficiency providing simple credible and unbiased information that consumers and businesses rely on to make well informed decision...

Page 6: ...ference at his own expense CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Restriction Operations in the 5 15 5 25GHz band are restricted to indoor usage only IEEE 802 11b or 802 11g operation of this product in the USA is firmware limited to channels 1 through 13 CAUTION i the device for ...

Page 7: ... 250 MHz sont réservés uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux ii le gain maximald antenne permis pour les dispositifs utilisant les bandes 5 250 5 350 MHz et 5 470 5 725 MHz doit se conformer à la limite de p i r e iii le gain maximald antenne permis pour les dispositifs uti...

Page 8: ...power in EUare listed below Transmitting Band MHz Maximum Transmit Power EIRP dBm 2402 2483 5 19 5150 5350 23 5470 5725 23 Restrictions in AT BE BG CZ DK EE FR DE IS IE IT EL ES CY LV LI LT LU HU MTNL NO PL PT RO SI SK TR FI SE CH UK HR 5150MHz 5350MHZ is for indoor use only CAUTION EXPOSURE TO RADIO FREQUENCY RADIATION This equipment complies with EUradiation exposure limits set forth for an unco...

Page 9: ... display on a stand 17 Connecting to a network 18 Connecting power and turning on the display for the first time 19 Chapter 3 Connecting computers and other devices 21 Installing SMART software 22 Connecting room computers and guest laptops 22 Connecting a SMART OPS PC module 26 Connecting other devices 27 Connector diagrams 30 Chapter 4 Maintaining the display 35 Turning off turning on and resett...

Page 10: ...he display using RS 232 59 Configuring the computer s serial interface settings 60 Power states 61 Commands and responses 61 Power state commands 63 Input commands 64 Brightness commands 64 Freeze commands 64 Screen shade commands 64 Volume commands 65 Mute commands 65 Firmware version commands 65 Serial number commands 65 Part number commands 66 Resolving issues with managing the display using RS...

Page 11: ...entifying your specific model 5 Accessories 6 SMART OPS PC module 6 SBA 100 projection audio system 7 SMART Audio 400 classroom amplification system 7 Stands 7 USB extenders 7 More information 8 This chapter introduces the SMART Board MX V2 series interactive displays About this guide This guide explains how to install and maintain a SMART Board MX V2 interactive display It includes the following ...

Page 12: ... About the display The SMART Board MX V2 interactive display with iQ is the hub of your classroom The display includes an extensive set of features and components Touch You can do everything on the display that you can do at your computer open and close applications meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the displ...

Page 13: ...utton on the display s front control panel or the remote control to open the Home screen From the Home screen you can open the iQ apps switch inputs and adjust settings Display The 4K ultra high definition LCD display provides optimal image clarity and wide viewing angles The size of the display varies by model Models Size diagonal SBID MX265 V2 65 SBID MX275 V2 75 SBID MX286 V2 86 Audio The displ...

Page 14: ... an OPS compatible device such as a SMART OPC PC module in the accessory slot The PCM8 series of SMART OPS PC modules provides a complete Windows 10 Pro solution For more information on the SMART PCM8 series OPS PC see SMART OPS PC module on page 6 CAUTION The accessory slot s maximum available power is 60 W The slot is not a limited power source To reduce the risk of fire make sure that accessori...

Page 15: ...cates the display s status Power status light Display status Red Standby mode Green Normal operating mode Remote control and IR sensor You can use the remote control to turn the display on and off adjust display settings and so on The IR sensor for the remote control is located in the bottom right corner of the display s frame For more information about the remote control see the SMART Board MX V2...

Page 16: ...s provide a hassle free Windows 10 Pro solution based on eighth generation Intel Core processors and are designed specifically to work with a SMART display Available in two standard configurations all OPS PC modules in the PCM8 series are WHQL certified and fully licensed with Windows 10 Pro out of the box Install the OPS PC module in a display s OPS slot to provide a complete 4K UHD Windows 10 so...

Page 17: ...ls from the microphones and translates them into crystal clear sound through the speakers Stands If you want to move the display from place to place you can install it on a SMART mobile stand Alternatively if you are installing the display on a wall that cannot support the display s full weight you can install the display on a SMART floor stand USB extenders As noted in the display s specification...

Page 18: ...n to this guide SMART provides other documents for the display in the Support section of the SMART website smarttech com support Scan the QR code on the cover of this guide to view links to SMART Board MX V2 series interactive display documents and other support resources ...

Page 19: ...e stands 18 Using a third party stand 18 Connecting to a network 18 Connecting power and turning on the display for the first time 19 SMART recommends that only trained installers install the display This chapter is for installers Installers should read this information along with the installation instructions included with the display before they install the display WARNING Improper installation ...

Page 20: ...ient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift Accommodating doorways hallways and elevators In some situations you might need to remove the display from its packaging to move it through narrow doorways or hallways or on to an elevator In these situations SMART recommends that you keep the...

Page 21: ... s glass shatters carefully clean up the area and have the display repaired or replaced CAUTION For safety and to prevent further damage do not continue to install or use the display if its glass is cracked chipped or shattered Saving the original packaging Save the original packaging to repack the display with as much of the original packaging as possible in case you need to move the display afte...

Page 22: ...here are no nearby heat sources directed at the display like a radiator or heat vent l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display l Furniture wall décor and other room features such as light switches and thermostats do not block the display and are not blocked by it You might be able to move some of these room features to accomm...

Page 23: ... or turn off any lights shining directly on the display s screen Keep in mind that sunlight can come through windows at different angles at different times of the year Acoustics The room has good acoustics see Configuring your SMART Board MX V2 for the best audio performance Environment and ventilation l The location meets the environmental requirements in the display s specifications see More inf...

Page 24: ...he display and mounting equipment consider using a SMART wall stand to transfer some of the weight from the wall to the floor see smarttech com accessories NOTE Refer to the display s specifications for its weight see More information on page 8 In some situations you may need to request an engineering analysis to determine if the wall can support the display Selecting mounting hardware The mountin...

Page 25: ... attached accessories Mounting the display Mount the display following the included installation instructions In addition consider the following The electrical and mechanical components of a display are designed to work properly when the display is mounted in the orientation described in its installation instructions Mounting the display in a different orientation can cause malfunctions and will v...

Page 26: ...0 relative to the floor plus or minus 2 for tolerance and in landscape orientation SMART doesn t support mounting the display at other angles or in portrait orientation l Use the included wall mount Optionally use a VESA approved mounting plate that is rated for the display s weight and size ...

Page 27: ... where x is the combined thickness of the wall mount and washer Maximum M8 bolt length 30 mm x mm where x is the combined thickness of the wall bracket and washer Fasten force 97 36 177 01 in lb 11 20 N m CAUTION Do not over tighten the bolts SMART Board MX286 V2 Minimum M8 length 14 mm x mm where x is the combined thickness of the wall mount and washer Maximum M8 bolt length 30 mm x mm where x is...

Page 28: ...work to allow users to update the display s firmware automatically and use all the features of the iQ experience See Configuring your organization s network for a SMART display with the iQ experience The display requires a network and internet connection for downloading software and firmware updates and a number of the iQ apps require a network connection as well You can connect to a network using...

Page 29: ...wer inlet on the back of the display to a power outlet SBID MX265 V2 SBID MX275 V2 SBID MX286 V2 NOTE Refer to the display s specifications for power requirements and power consumption information see More information on page 8 To turn on and set up the display for the first time IMPORTANT Install the OPS PC before you turn the display on NOTES l Touch is not available right after waking up the di...

Page 30: ...lay isn t using a wired network connection select a wireless network and then tap Next IMPORTANT The display needs an internet connection for downloading and installing important updates Ask the network administrator to confirm that the network has been correctly configured for the iQ experience For more information about network configuration see Connecting a SMART display with the iQ experience ...

Page 31: ...ed computers 25 Connecting a SMART OPS PC module 26 Viewing the OPS PC module input 26 Connecting external displays 26 Connecting other devices 27 Connecting USB drives peripherals and other devices 27 Connecting an external display 28 Connecting an external audio system 29 Connecting room control systems 29 Connector diagrams 30 Connector panel 30 Front connector panel 31 SMART PCM8 series OPS PC...

Page 32: ... Suite TIP You can purchase additional licenses or subscriptions to SMART software to install on other computers The following software is also available but sold separately Software Description SMART Remote Management Cloud based mobile device management software for remotely maintaining supporting controlling and securing the display and your other devices Contact your authorized SMART reseller ...

Page 33: ...TERS AND OTHER DEVICES 23 smarttech com kb 171555 Side and bottom connector panel Front connector panel NOTES Install SMART software on any computers you connect to the display see Installing SMART software on the previous page ...

Page 34: ...no device is connected to an input o A black thumbnail indicates a device is connected to an input but is in Sleep mode o A thumbnail showing a preview screen indicates an active device is connected to an input 3 Tap the computer s thumbnail Setting a connected computer s resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the display s HDMI 1 H...

Page 35: ...z 1024 768 4 3 XGA 60 XGA 70 XGA 75 60 004 Hz 70 069 Hz 75 029 Hz 800 600 4 3 SVGA 60 SVGA 72 SVGA 75 60 317 Hz 72 188 Hz 75 000 Hz 640 480 4 3 VGA 60 59 940 Hz If possible set any connected computers to these resolutions and refresh rates See the connected computers operating system documentation for instructions Connecting USB drives peripherals and other devices You can use USB drives periphera...

Page 36: ...modules see SMART OPS PC module on page 6 CAUTION Do not install the OPS PC module or remove it from the accessory slot while the display is turned on TIP You can install the SMART software that is included with the display on the OPS PC For more information on installing software see Installing SMART software on page 22 Viewing the OPS PC module input To view the OPS PC module input 1 Press the I...

Page 37: ... following USB Type A receptacles You can connect USB drives peripherals such as keyboards and other devices to these connectors and use the devices with the iQ experience connected computers and devices installed in the accessory slot such as the SMART PCM8 series OPS PC The following table shows which USB 3 0 Type A receptacles you can use with each input source and the supported USB speed Input...

Page 38: ...devices to the USB 2 0 Type A USB 3 0 Type B and USB Type C receptacles on the OPS PC module to access those devices from the OPC PC module input Connecting an external display You can connect an external display using the HDMI 2 0 out connector on the connector panel pictured The external display will show the same image This is useful when you re using the display in an auditorium or other large...

Page 39: ...audio system on page 7 or a third party external audio system if you re providing sound in a larger space You can connect an external audio system to the display using the stereo 3 5 mm out connector pictured This disables the display s internal speakers Alternatively you can connect an external audio system directly to a room computer In addition to the stereo 3 5 mm out connector the display pro...

Page 40: ...e with centralized remote control systems such as a universal remote control Connector diagrams Connector panel The following diagram and table present the connectors on the display s connector panel Side Bottom No Connector Connects to Notes 1 HDMI 2 0 out External display See Connecting an external display on page 28 and HDMI cables and connectors 2 USB 2 0 Type A N A This connector is a service...

Page 41: ...les and connectors 8 RJ45 2 Network See page 18 and Ethernet network cables and connectors 9 S PDIF out Digital audio output See page 29 and Digital audio cables and connectors 10 Stereo 3 5 mm out External audio system See page 29 and Analog audio cables and connectors 11 Stereo 3 5 mm in VGA input audio See page 22 and Analog audio cables and connectors 12 VGA in VGA input video See page 22 and ...

Page 42: ... computer connected to HDMI 3 4 HDMI 3 input connector Connect a computer or other input source to the display see page 22 SMART PCM8 series OPS PC optional The following diagram and table present the connectors on the optional SMART OPS PC module No Connector Connects to Notes 1 USB Type C Supported USB drives peripherals and other devices See Connecting USB drives peripherals and other devices o...

Page 43: ...s and other devices on page 27 and USB cables and connectors 4 RJ45 N A The OPS PC module uses the display s network connection if available so you typically don t need to connect the OPS PC module directly to a network 5 HDMI out External display See Connecting an external display on page 28 and HDMI cables and connectors 6 Stereo 3 5 mm out External speakers or headphones N A 7 Stereo 3 5 mm in ...

Page 44: ......

Page 45: ...ally 41 With proper maintenance the display will provide years of use Turning off turning on and resetting the display In most situations you can put the display to sleep when not using it following the instructions in the SMART Board MX V2 series interactive displays user guide smarttech com kb 171554 In some situations such as when you transport the display or clean its screen you need to turn o...

Page 46: ... I position 2 Press the Power button on the front control panel or the remote control To reset the display Press and hold the Power button on the front control panel or the remote control for 10 seconds The display resets Cleaning and maintaining hardware Checking the display installation Inspect the display installation frequently to ensure that it remains securely installed l Check the mounting ...

Page 47: ... the screen To clean the screen 1 Turn off any connected computers 2 Turn off the display see Turning off turning on and resetting the display on page 35 3 Wipe the screen with a lint free non abrasive cloth NOTE Alternatively you can use a damp cloth with a drop of dish soap Cleaning the touch sensors The display uses infrared IR transmitters and sensors around the display s perimeter between the...

Page 48: ... setting up or using the display in an area with excessive levels of dust humidity or smoke Preventing condensation If the display has been moved from a colder environment to a warmer environment for example from storage to the installation site let the display sit for a few hours so that it can acclimate to the new temperature Failing to do so can cause humidity to build up in the space between t...

Page 49: ...display by yourself The display is very heavy l Do not move the display by connecting a rope or wire to the handles on the back The display can fall and cause injury and product damage IMPORTANT Follow any documentation included with the third party mounting hardware To remove the display 1 Turn off connected computers 2 Turn off the display by pressing and holding the Power button on the front co...

Page 50: ...ically When a system software update is available the display downloads the update in the background then waits for four hours of inactivity When that happens the display shows a two minute countdown before beginning the update The countdown can be interrupted at any time The update begins when the countdown finishes The display shows a blank screen for four minutes When the update is complete the...

Page 51: ...system software update manually 1 From the Home screen tap Settings 2 Scroll to Auto Update 3 Under Check for Updates Now tap Apply Update Now Updating system software manually You can download system software updates at smarttech com downloads and update your display using a USB drive ...

Page 52: ......

Page 53: ...olutions to the symptoms don t work refer to the SMART knowledge base for additional troubleshooting information community smarttech com s topic 0TO0P000000Xt5yWAC mx series The display isn t turning on Symptom Troubleshooting steps The power light isn t lit l Make sure the power cable is securely fastened to the power outlet and the display NOTE If the power cable is connected to a power bar make...

Page 54: ...age is dim l Switch to a different input and then backto the first input l Make sure any connected computers are on and not in Standby mode l Set any connected computers resolution and refresh rate to values that the display supports See Setting a connected computer s resolution and refresh rate on page 24 l Restart the display and any connected computers See Turning off turning on and resetting t...

Page 55: ...the volume is low OR The sound is distorted or muffled l If you re using an externalaudio system make sure it is turned on l Make sure the cables connecting the display to the computer are securely fastened NOTES o The display s stereo 3 5 mm in connector works with the VGA input only o Connecting an audio cable to the display s stereo 3 5 mm out connector disables the internalspeakers o If you re...

Page 56: ... sure any connected computers have detected the display s USB connection and SMART Product Drivers 12 14 or later is installed l On Windows computers open Device Manager and make sure there is no red X or yellow explanation mark over the display s icon l On Mac computers open System Information and make sure there are no error messages in the display s row l For Mac computers with macOS Mojave see...

Page 57: ...is 12 14 or later When you write on the screen the inkappears in the wrong place OR Writing is intermittent OR Inkdisappears as you write l Restart the display See Turning off turning on and resetting the display on page 35 l Confirm with the installers that the computer is connected to the display with only a single cable l Make sure SMART Product Drivers and SMART Inkare installed and running on...

Page 58: ...n Keyboard OSK to type l Enable tablet mode Tap the notification icon in the bottom right corner of the screen and then select Tablet mode For more information see Turn tablet mode on or off Windows 10 or the OPS PC module are unresponsive l Restart the OPS PC module a Press and hold the power button on the OPS PC module b Wait two minutes c Press the power button to turn on the OPS PC module l If...

Page 59: ...The serial number is on a label located on the left side of the display pictured TIPS l Scan the QR code on the label to view the SMART Board MX V2 series interactive display support pages on the SMART website l You can also find the serial number in the iQ settings see Appendix A Adjusting iQ settings on page 51 ...

Page 60: ......

Page 61: ...e the same setting See the settings for more information Network settings Option Values Function Notes User or system setting Wi Fi N A Shows which wireless networkthe display is connected to Turn on Wi Fito discover networks System Wi Finetworkname N A Shows information about the wireless networkthe display is connected to N A System Wi FiMAC address N A Shows MAC address for the networkthe displ...

Page 62: ... System SMART Cloud SMART Cloud Status Status Shows the status of SMART Cloud N A System Service Region N A Shows the service region N A System Personalization NOTE If iQ is disabled Personalization settings are not available Option Values Function Notes User or system setting Wallpaper Wallpapers Select the wallpaper that appears in the background l 1920 1080 images workbest l The display support...

Page 63: ...s are saved N A User Mobile App Saving Whiteboards On Off Enables or disables the Capture function in the SMART kapp app If this option is off the QRcode is not visible The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app User Sharing Whiteboards On Off Enables or disables the Invite function on the SMART kapp app If th...

Page 64: ... by default System Miracast Connection Handling On Off When enabled the display disconnects from the network when a device shares its screen using Miracast SMART recommends enabling this setting for areas with high networksaturation or busy networks IMPORTANT When this is enabled devices using AirPlay and GoogleCast can t connect System Reset Screen Share N A Closes and restarts the Screen Share a...

Page 65: ...System Auto Brightness On On Enables or disables the automatic adjustment of image brightness depending on the ambient light level N A System HDMI Output Default resolution Auto 4K60 1080p60 720p60 640x480p60 Sets the HDMI out resolution N A System Date Time Automatic Date Time On Off Sets the display s date and time automatically Configure the networkto allow NetworkTime Protocol NTP requests to ...

Page 66: ...ns to their default values Only administrators should reset the display N A Save Log File N A Copy diagnostic logs to a USB drive N A N A Improve the Experience On Off Sends usage statistics and error reports to SMART N A User Support ID Support ID Shows the support IDassociated with the display N A N A Security LockDown Settings N A Lockdown the display s settings using a certificate on a USB dri...

Page 67: ...et occurs See page 56 for more information about factory reset For more information about the Beta Channel see Switching to the Beta channel System Checkfor Updates Now N A Checks for updates to the system software NOTE The display must be connected to the internet to checkfor system software updates or a USB drive with the system software update file is connected to the display If an update is av...

Page 68: ...s the display s touch controller version N A N A Scaler version N A Shows the display s scaler version N A N A LegalInformation N A N A N A N A End User License Agreement N A Shows the SMART end user license agreement N A N A Open Source Licenses N A Shows the open source licenses N A N A SMART Intellectual Property N A Shows the SMART intellectual property information N A N A ...

Page 69: ...s 64 Screen shade commands 64 Volume commands 65 Mute commands 65 Firmware version commands 65 Serial number commands 65 Part number commands 66 Resolving issues with managing the display using RS 232 66 You can connect an RS 232 cable from a computer s serial output to the display s RS 232 in connector to remotely select video inputs turn the display on or off and get information about the displa...

Page 70: ...the computer s serial interface settings Configure the computer s serial interface before sending commands to the display To configure the computer s serial interface 1 Turn on the display 2 Turn on the computer and then start the serial communications program or terminal emulation program 3 Activate local echo 4 Configure the serial interface settings using the following values and then press ENT...

Page 71: ...he set powerstate standby command POWERSAVE The screen is off and the display is a very low power state The display enters READY or ON state when the following occurs l A user presses the Power button on the front control panel or the remote control l You send the set powerstate powersave command UPDATEON The display is updating firmware Do not turn off the display UPDATEREADY The display is updat...

Page 72: ...II formatted commands l Commands aren t case sensitive and extra spacing is ignored l You can use the BACKSPACE key when typing commands l Review each entry carefully before you press ENTER l Don t send another command until you receive the response and the next command prompt To retrieve a setting s current value Use a get command This example shows how to get the volume get volume volume 55 To a...

Page 73: ...70 This example decreases the volume by 15 set volume 15 volume 55 Power state commands Get command Set command Response get powerstate set powerstate Value Where Value is one of the following l on l ready l standby l powersave NOTE If the display is in UPDATEON or UPDATEREADY state it might not change power states after receiving the command powerstate Value Where Value is one of the following l ...

Page 74: ...onse get brightness set brightness Value Where Value is one of the following l Value l Value l 5 100 brightness Value Where Value is a number between 5 and 100 Freeze commands Get command Set command Response get videofreeze set videofreeze Value Where Value is one of the following l on l off videofreeze Value Where Value is one of the following l on l off Screen shade commands Get command Set com...

Page 75: ...Value is a number between 0 and 100 Mute commands Get command Set command Response get mute set mute Value Where Value is one of the following l on l off mute Value Where Value is one of the following l on l off Firmware version commands Get command Response get fwversion fwversion Value Where Value is the firmware version Serial number commands Get command Response get serialnum serialnum Value W...

Page 76: ...s how to resolve them Symptom Troubleshooting steps Managing the display using RS 232 isn t working as expected l Make sure allthe cable connections are secure l Restart the display and the remote management system See Turning off turning on and resetting the display on page 35 l Configure the serialinterface settings See Configuring the computer s serialinterface settings on page 60 You re experi...

Page 77: ...harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste See smarttech com compliance for more information Batteries The remote control contains alkaline batteries The display and the OPS PC contain CR2032 coin cells Recycle or dispose of batteries properly Perchlorat...

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Page 80: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171555 ...

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