11 Troubleshooting
SMA Solar Technology AG
Operating manual
SBSxx-10-BE-en-11
108
Event number
Message, cause and corrective measures
7360
Update BUC failed
Corrective measures:
• Ensure that the communication between SMA Backup Unit Controller and
the inverter functions perfectly.
• Ensure that the cable requirements of the communication cable for the
communication between the SMA Backup Unit Controller and the inverter
have been met.
• Retry update.
• If this message is displayed again, contact the Service.
7619
Communication fault with meter unit > Check communication to meter
The inverter is not receiving any data from the energy meter.
Corrective measures:
• Ensure that the energy meter is correctly integrated into the same network
as the inverter (see energy meter manual).
7623
Communication to backup module disrupted
The communication between the inverter and the SMA Backup Unit Controller
in the automatic transfer switch is disrupted.
Corrective measures:
• Ensure that the cable requirements of the communication cable for the
communication between the SMA Backup Unit Controller and the inverter
have been met.
• Retry update.
• Carry out communication test.
• If the communication test was successful, contact the manufacturer of the
automatic transfer switch. If the communication test failed, contact the
Service.
