SMA Sunny Boy 3800U, Installation Manual

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SB3800U-12:SE2006 SMA America 8-1
Section 8:
Troubleshooting
General
Our quality control program assures that each inverter is manufactured to exact
specifications and is thoroughly tested before leaving the factory. If you encounter
difficulty with the operation of your inverter, please follow the steps below in an effort
to correct the problem.
• Check the blinking code of the LED display and compare it to the descriptions in
Section 7.
• Check and record the exact "Mode" and/or "Error" messages on the LCD display
or other communication system available. Take appropriate action to correct the
issue.
• If necessary, check the DC and AC voltages at terminals inside the inverter. Be
sure to observe all of the safety precautions listed throughout this manual when
doing so, or hire a qualified professional.
• If the system problem persists, contact technical support at: 530.273.4895
In order to better assist you when contacting SMA America, please provide the following
information.
This information is required for service assistance.
Information Regarding the SB3800U:
• Serial number
• Model Number
• Short description of the problem
• Blinking Code (Chapter 7) or display message
• What error code is indicated on the LCD?
• AC line voltage
• DC line voltage
• Check GFDI Fuse
• Can you reproduce the failure? If yes, how?
• Has this problem occurred in the past?
• What were the operating conditions when the problem occurred?