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SMA America, LLC

9 Troubleshooting

Installation Manual

SB3-5TLUS22-IA-en-10

3. Determine the location of the ground fault via the ratio of the two measured voltages.

4. Eliminate the ground fault.
5. Commission the inverter (see Section 7.2).
6. If there is no ground fault and the message continues to be displayed, contact the SMA Service

Line.

Example: Location of the ground fault

The example shows a ground fault between the second and third PV modules.

Summary of Contents for 4000TL-US

Page 1: ...SB3 5TLUS22 IA en 10 IA SB3 5TLUS 22 Version 1 0 CA US PV Inverter SUNNY BOY 3000TL US 4000TL US 5000TL US Installation Manual...

Page 2: ......

Page 3: ...exclusion of implied warranties may not apply in all cases under some statutes and thus the above exclusion may not apply Specifications are subject to change without notice Every attempt has been mad...

Page 4: ...sure the safe installation and operation of the product you must carefully read and follow all instructions cautions and warnings in this manual Warnings in this document A warning describes a hazard...

Page 5: ...he product Beware of hot surface The product can become hot during operation Do not touch the product during operation Electric arc hazards The product has large electrical potential differences betwe...

Page 6: ...stallations must conform with the laws regulations codes and standards applicable in the jurisdiction of installation SMA assumes no responsibility for the compliance or noncompliance with such laws o...

Page 7: ...1 Sunny Boy 20 4 3 2 DC Disconnect 21 4 3 3 Symbols on the Type Labels 22 4 4 Display 23 4 5 Zigbee 25 4 6 Communication Interface 26 4 7 Emergency Power Module 26 4 8 Arc Fault Circuit Interrupter A...

Page 8: ...6 6 Connecting the Zigbee Antenna 51 7 Commissioning 52 7 1 Making Settings via the Rotary Switches 52 7 1 1 Overview of the Rotary Switches 52 7 1 2 Changing the Country Data Set and the Display Lang...

Page 9: ...DC AC 82 11 1 1 Sunny Boy 3000TL US 82 11 1 2 Sunny Boy 4000TL US 83 11 1 3 Sunny Boy 5000TL US 84 11 2 General Data 85 11 3 Protective Devices 86 11 4 Approvals 86 11 5 Climatic Conditions 86 11 6 Fe...

Page 10: ...Table of Contents SMA America LLC 10 SB3 5TLUS22 IA en 10 Installation Manual...

Page 11: ...ns Only qualified personnel with the appropriate skills are allowed to perform the tasks described in this document see Section 2 2 Skills of Qualified Persons page 14 Symbols Typographies Symbol Expl...

Page 12: ...gnation Designation in this document PV plant PV Plant SMA America Production LLC SMA SMA Solar Technology Canada Inc SMA Sunny Boy Inverter product Abbreviation Designation Explanation AC Alternating...

Page 13: ...id compliant alternating current and feeds it into the power distribution grid Figure 1 Design of a PV plant with a Sunny Boy The following grounding systems are approved Figure 2 Approved grounding s...

Page 14: ...buted by SMA All components must remain within their permitted operating ranges at all times The enclosed documentation is an integral part of this product Read and observe the documentation Keep the...

Page 15: ...th due to electric shock Operate the inverter only if it is in safe and full working order Check the inverter regularly for visible damage Operate the inverter only if there is no visible damage Risk...

Page 16: ...of delivery Item Quantity Designation A 1 Inverter B 1 Wall mounting bracket for the inverter C 1 DC Disconnect D 1 Wall mounting bracket for the DC Disconnect E 1 Antenna for ZigBee communication op...

Page 17: ...rter which converts the direct current of a PV array into grid compliant alternating current and feeds it into the power distribution grid Figure 4 Sunny Boy design Item Designation A Cooling fins B T...

Page 18: ...ry in the number of PV modules their orientation to the sun and shading Symbols on the Inverter Symbol Designation Explanation Inverter This symbol defines the function of the green LED The green LED...

Page 19: ...on the DC Disconnect Item Designation A Lug for grounding the DC Disconnect enclosure B Enclosure opening C Lug for hanging in the retainer D Type label 1 E Knockouts F Type label 2 G Enclosure lid sc...

Page 20: ...closure Figure 6 Layout of the type label You will require the information on the type label to use the inverter safely and when seeking customer support from the SMA Service Line The type label must...

Page 21: ...he type labels You will require the information on the type label to use the DC Disconnect safely and when seeking customer support from the SMA Service Line The type label must be permanently affixed...

Page 22: ...t surfaces The product can become hot during operation Avoid contact during operation Allow the product to cool down sufficiently before carrying out any work Wear personal protective equipment such a...

Page 23: ...ctive functions Displays the activated or active functions for communication network system services or temperature derating E Line conductor Line conductor involved for the values displayed F Event n...

Page 24: ...line to switch between the power graphs of the last 16 feed in hours and the energy yields of the last 16 days Tapping twice the display shows in succession the firmware version the serial number of t...

Page 25: ...d Gateway The inverter can therefore transmit data to the SolarGuard gateway where it can subsequently be read out online via the SolarGuard Internet portal Power limitation Indicates that external ac...

Page 26: ...he PV plant on demand in the event of a grid failure The emergency power module also has a connection for the fan retrofit kit enabling an external fan to be controlled Fan Retrofit Kit The fan retrof...

Page 27: ...in to the power distribution grid For this to happen the remaining load must be resonant at 60 Hz and exactly match the power of the inverter The effect of the safety algorithm is that in the event of...

Page 28: ...necessary e g scaffolding or lifting platforms Non fulfillment of these criteria may restrict servicing The mounting location must not be exposed to direct solar irradiation Direct solar irradiation c...

Page 29: ...SMA America LLC 5 Mounting Installation Manual SB3 5TLUS22 IA en 10 29 Dimensions for mounting Figure 9 Wall mounting bracket dimensions...

Page 30: ...vent the inverter s power output from being reduced due to excessive temperatures Do not place or hang any objects on the inverter If multiple inverters are mounted in areas with high ambient temperat...

Page 31: ...signals without any difficulty 5 2 Mounting the Wall Mounting Bracket Additionally required mounting material not included in the scope of delivery 2 or 3 screws minimum diameter 1 4 in 6 mm that are...

Page 32: ...wall mounting bracket and screw the wall mounting bracket onto the wall using the screws and washers For mounting on a stone wall use 1 hole on the right hand and left hand side and the lower hole in...

Page 33: ...he enclosure opening above on the DC Disconnect using a screwdriver 1 Risk of injury when lifting and from the inverter falling The inverter is heavy see Section 11 Technical Data page 82 Risk of inju...

Page 34: ...rage bracket to the screw connection of the inverter torque 53 in lbs 6 Nm This ensures the grounding of the DC Disconnect 8 Attach the DC Disconnect to the retainer using the supplied M5x8 screws tor...

Page 35: ...ck cylinder must be secured If it is mounted outdoors the padlock must be weather proof Figure 12 Dimensions of the padlock as anti theft device 1 Place the shackle of the padlock through the metal lu...

Page 36: ...ing any components Damage to the inverter due to moisture penetration Electronic components in the inverter can be destroyed or damaged as a result of moisture penetration Only use listed conduit fitt...

Page 37: ...t and inverter B Jack For the connection of the emergency power module C Jack For the connection of the communication interface D Terminal For the AC cables E Fastening screw For the equipment groundi...

Page 38: ...ch For setting the language and country standard N Retainer For the retrofit fan O Fastening screw For the anchorage bracket of the DC Disconnect for grounding optional Item Designation Explanation A...

Page 39: ...be dimensioned in accordance with the local and national directives for the dimensioning of lines from which the requirements of the minimum wire size can be derived Influencing factors for cable dim...

Page 40: ...operator must be met The line voltage must be within the permissible range The exact operating range of the inverter is specified in the operating parameters 1 Switch off all AC and DC circuit breake...

Page 41: ...or each by 1 2 in 12 mm 8 Connect L1 L2 and N to the AC terminals labelled for this purpose Raise the safety levers on the terminals as far as possible Lead the conductors fully into the terminals 9 D...

Page 42: ...ound conductor positioning the protective ground conductor on the left as you do so 12 Secure the clamping bracket using the cheese head screw and the conical spring washer torque 53 in lbs 6 Nm The t...

Page 43: ...e statistically proven coldest day of the year the open circuit voltage of the PV array may not exceed 600 V at full irradiation Cable requirements Comprising copper in the form of solid or stranded w...

Page 44: ...connection 2 Undo two screws on the DC Disconnect and remove the switch and lid of the DC Disconnect 3 Snap out the required number of knockouts on the underside of the DC Disconnect for the installa...

Page 45: ...ding electrode conductor through the conduits into the DC Disconnect 8 Strip the insulation of the insulated conductors by a length of 1 2 in 12 mm 9 Connect the grounding cable of the PV array to one...

Page 46: ...same way to the terminal blocks for input A 14 Connect a different string to the terminal blocks for input B Connect the DC cable to the screw terminal torque 15 in lb 1 7 Nm Ensure the correct polari...

Page 47: ...nection Installation Manual SB3 5TLUS22 IA en 10 47 18 Screw the DC Disconnect lid into place torque 44 in lb 5 Nm 19 Screw the DC Disconnect rotary switch onto the lid hand tight Closing the DC Disco...

Page 48: ...120 V AC and 10 A Switch to activate the emergency power socket outlet 1 listed conduit fitting 3 4 in 19 mm for outdoor installation rain proof or moisture proof 1 listed conduit 3 4 in 19 mm Cable R...

Page 49: ...uit fitting in the enclosure opening 5 Lead the cable through the conduit to the terminals on the emergency power module 6 Strip 11 32 in 9 mm off the conductor insulation 7 Danger of fire due to shor...

Page 50: ...module to the socket outlet 11 Connect the insulated conductors that are connected to the black terminals of the emergency power module to the switch 12 Attach the supplied warning label to the emerge...

Page 51: ...SMA America LLC 6 Electrical Connection Installation Manual SB3 5TLUS22 IA en 10 51 6 6 Connecting the Zigbee Antenna Turn the antenna into the screw connection on the inverter hand tight...

Page 52: ...e supplementary sheet provided with the factory settings If the default country data set of the inverter does not apply to your country then you must change the country data set and the display langua...

Page 53: ...ition Rotary switch B position Country data set Display language 0 0 Default setting Default setting 0 1 Retained English 0 2 Retained German 0 3 Retained French 0 4 Retained Spanish 0 5 Retained Ital...

Page 54: ...see Section 7 2 The inverter will adopt the setting after commissioning This can take up to 5 minutes D 2 Island mode 60 Hz French D 3 Island mode 60 Hz Spanish D 4 Island mode 60 Hz Italian D 5 Islan...

Page 55: ...ically changes to English 1 When the inverter is in operation disconnect it see Section 8 2 Set the rotary switch A to 0 using a slotted screwdriver blade width 2 5 mm This ensures that the country da...

Page 56: ...e circuit breaker 3 Turn the rotary switch of the DC Disconnect to the On position The inverter carries out an arc fault circuit interrupter AFCI self test The green LED is lit and the display shows t...

Page 57: ...a backup or off grid system then you must change the country data set Requirements A communication product that is appropriate for the type of communication used must be available The responsible grid...

Page 58: ...llen key AF 3 metric and remove the enclosure lid 6 Ensure that no voltage is present on the AC connecting terminal plate using a suitable measuring device Insert the test probe in each round opening...

Page 59: ...5TLUS22 IA en 10 59 Ensure that no voltage is present between L 1 and N Ensure that no voltage is present between L 1 and the equipment grounding conductor Ensure that no voltage is present between L2...

Page 60: ...5 If a DC disconnecting switch is available open the the DC disconnecting switch 6 If there is no DC disconnecting switch available cover the PV modules with opaque material or disconnect the connecto...

Page 61: ...y The inverter is performing an update Red Is lit Error The display shows the error message and event number see Section 9 3 Blue Is lit The inverter has set up a connection to a communication product...

Page 62: ...ire The inverter is updating the Speedwire module Update Webconnect The inverter is updating the Webconnect module Upd language table The inverter is updating the language table Update completed The i...

Page 63: ...tion grid Corrective measures Check that the line voltage at the termination point of the inverter is permanently in the permissible range If the line voltage is outside the permissible range due to l...

Page 64: ...is not damaged Ensure that the AC cable is connected correctly Check that the line voltage at the termination point of the inverter is permanently in the permissible range If the line voltage is outsi...

Page 65: ...voltage is permanently in the permissible range and this message is still displayed contact the SMA Service Line 401 to 404 Grid fault The inverter is no longer in grid parallel operation The inverter...

Page 66: ...ected from the power distribution grid Corrective measures If possible check the power frequency and observe how often fluctuations occur If there is a high number of fluctuations and this message is...

Page 67: ...e measures Wait for greater irradiation If this event recurs at medium irradiation levels check the PV plant design and the correct circuitry of the PV array 3401 to 3402 DC overvoltage Disconnect gen...

Page 68: ...ults see Section 9 5 3701 Residual current too high Check generator The inverter has detected a residual current through brief PV array grounding Corrective measures Check the PV plant for ground faul...

Page 69: ...SMA Service Line Corrective measures Contact the SMA Service Line 6202 Self diagnosis Interference device The cause must be determined by the SMA Service Line Corrective measures Contact the SMA Serv...

Page 70: ...e Inverter input B is defective Corrective measures Contact the SMA Service Line 7001 to 7002 Sensor fault A temperature sensor in the inverter is faulty The inverter interrupts the feed in operation...

Page 71: ...inverter continues feeding power into the grid Corrective measures Re format the SD card Re save the files to the SD card 7110 No update file found No new update file was found on the SD card The upd...

Page 72: ...es feeding power into the grid Corrective measures Re try update If this error occurs again contact the SMA Service Line 7311 Update language table failed Internal device fault the inverter continues...

Page 73: ...d by the SMA Service Line Corrective measures Contact the SMA Service Line 8204 AFCI self test failed The cause must be determined by the SMA Service Line Corrective measures Contact the SMA Service L...

Page 74: ...rective measures If the display switched off due to the ambient temperature being too low wait until the ambient temperature is above 25 C If the ambient temperature is above 25 C contact the SMA Serv...

Page 75: ...ings is not programmed The parameters to be changed are protected DC voltage at the DC input is not sufficient to run the main CPU Corrective measures Check setting of the rotary switches see Section...

Page 76: ...tween the positive terminal and the ground potential Measure the voltages between the negative terminal and the ground potential Measure the voltages between the positive and negative terminals If the...

Page 77: ...ia the ratio of the two measured voltages 4 Eliminate the ground fault 5 Commission the inverter see Section 7 2 6 If there is no ground fault and the message continues to be displayed contact the SMA...

Page 78: ...irect from SMA order numbers see Section 12 Accessories page 89 1 Disconnect the inverter and the DC Disconnect from voltage sources see Section 8 2 Insert the insertion tool into the clamp contacts o...

Page 79: ...nal block 7 Push the DC Disconnect lid diagonally under the upper edge of the enclosure and press the lid down The lid must be flush with the enclosure edge 8 Screw the DC Disconnect lid into place to...

Page 80: ...with the 6 screws on the enclosure and tighten them using an Allen key AF 3 in the order 1 to 6 9 Loosen the screws of the DC Disconnect and remove the DC Disconnect 11 Remove all DC cables from the...

Page 81: ...cordance with the locally applicable disposal regulations for electronic waste or Return the inverter to SMA at your own expense see Section 14 Contact page 91 When doing so label the packaging with t...

Page 82: ...put 19 A Number of independent MPP inputs 2 Strings per MPP input 2 Rated power at 208 V 60 Hz 3 000 W Maximum apparent AC power 3 050 VA Rated grid voltage 208 V 240 V Nominal AC voltage 208 V 240 V...

Page 83: ...ray per string input 19 A Number of independent MPP inputs 2 Strings per MPP input 2 Rated power at 208 V 60 Hz 4 000 W Maximum apparent AC power 4 050 VA Rated grid voltage 208 V 240 V Nominal AC vol...

Page 84: ...Number of independent MPP inputs 2 Strings per MPP input 2 Rated power at 208 V 60 Hz 4 550 W Rated power at 240 V 60 Hz 5 000 W Maximum apparent AC power at 208 V 60 Hz 4 550 VA Maximum apparent AC p...

Page 85: ...m Length x width x height of the DC Disconnect packaging 1439 64 in x 913 32 in x 11 in 370 mm x 240 mm x 280 mm Transport weight inverter 59 5 lb 27 kg Transport weight DC Disconnect 6 6 lb 3 kg Clim...

Page 86: ...short circuit current capability Current control Grid monitoring SMA Grid Guard X Maximum permissible fuse protection 30 A Ground fault monitoring Insulation monitoring Riso 600 k All pole sensitive r...

Page 87: ...string input Min 50 switching processes Maximum switching current per string input 20 A Maximum switching voltage 600 V Degree of protection NEMA 3R Lower inverter lid screws 18 in lbs 2 0 Nm DC Disc...

Page 88: ...10 Installation Manual 11 9 Grounding Systems 11 10 Data Storage Capacity 208 Delta 120 WYE Suitable 240 120 Split Phase Suitable Daily energy yield 63 days Daily yields 30 years Event messages for us...

Page 89: ...rder these from SMA or your specialty retailer Designation Brief Description SMA order number DC replacement varistors Set with 4 varistors incl insertion tool SB VDC US02 Fan retrofit kit Retrofit ki...

Page 90: ...ipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipm...

Page 91: ...ted Mounting location and mounting altitude of the inverter 3 or 4 digit event number and display message of the inverter Optional equipment e g communication products SMA Solar Technology America LLC...

Page 92: ...www SMA Solar com SMA Solar Technology SMA America LLC www SMA America com...

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