Repair Parts and Maintenance Guide
146
Faucets and Soap Dispensers
The information contained in this document is subject to change without notice.
BASYS
®
Infrared Sensor Activated
1. RED LED in spout DOES NOT blink 2 seconds after battery
installation.
A. Battery placement incorrect or batteries have been discharged.
Ensure batteries are installed properly. Check the orientation of each
battery matches the positive (+) and negative (–) symbols shown on
the battery compartment.
2. Faucet DOES NOT function.
A. Adhesive packaging label affixed over sensor eye.
Remove adhesive label from sensor eye.
3. Faucet delivers water in an uncontrolled manner.
A. Faucet is not working properly.
B. Clean sensor window; if problem persists contact Sloan Technical
Support (see below).
4. Faucet DOES NOT deliver any water when sensor is activated.
INDICATOR: Solenoid valve produces an audible “CLICK”.
A. Water supply stop(s) closed.
Open water supply stop(s).
B. Strainer is clogged.
Remove, clean, and reinstall strainer. Replace strainer (filter), if needed
(refer to page 139).
INDICATOR: Solenoid valve DOES NOT produce an audible “CLICK”.
A. Batteries low (battery-powered models).
Replace batteries (refer to battery replacement on page 136).
B. Power failure (hardwire models).
Check power supply.
5. Faucet delivers only a slow flow or dribble when sensor is
activated.
A. Water supply stop(s) are partially closed.
Completely open water supply stop(s).
6. Faucet DOES NOT stop delivering water or continues to drip after
user is no longer detected.
A. Faucet is not working properly.
Clean sensor window; if problem persists contact Sloan Technical
Support (see below).
7. LED indicator blinks RED when faucet is in use.
A. Batteries low (battery-powered models).
Replace batteries (refer to battery replacement on page 136).
8. The water temperature is too hot or too cold on a faucet
connected to hot and cold water supply lines.
A. Supply stops are not adjusted properly.
Adjust supply stops.
B. For models with integral side mixing valve–mixing valve is set
improperly for the water temperature desired.
Rotate mixing valve handle clockwise to decrease water temperature or
counterclockwise to increase water temperature.
C. Inadequate hot water supply.
Adjust supply stops.
CARE AND CLEANING
DO NOT USE
abrasive or chemical cleaners (including chlorine bleach) to
clean faucets that may dull the luster and attack
the chrome or special decorative finishes. Use
ONLY
mild soap and water, then wipe dry with
clean cloth or towel.
While cleaning the bathroom sink, protect the
faucet from any splattering of cleaner. Acids and
cleaning fluids will discolor or remove chrome
plating.
When assistance is required, please contact
Sloan Technical Support at: 1-888-SLOAN-14
(1-888-756-2614).
TROUBLESHOOTING GUIDE
