11
TROUBLESHOOTING GUIDE
CARE AND CLEANING
DO NOT USE
abrasive or chemical cleaners (including chlorine bleach) to clean
faucets that may dull the luster and attack the chrome or special decorative
finishes. Use
ONLY
mild soap and water, then wipe dry with clean cloth or towel.
While cleaning the bathroom sink, protect the faucet from any splattering of
cleaner. Acids and cleaning fluids will discolor or remove chrome plating.
1. Red LED in spout does not blink 2 seconds after battery installation.
Battery placement incorrect or batteries have been discharged.
Ensure lithium batteries are installed properly. Check the orientation of each
battery matches the positive (+) and negative (–) symbols shown on the battery
compartment.
2. Faucet DOES NOT function.
Adhesive packaging label affixed over sensor eye.
Remove adhesive label from sensor eye.
3. Faucet delivers water in an uncontrolled manner.
Faucet is not working properly.
Clean sensor window; if problem persists contact Sloan Tech Support (see
below).
4. Faucet DOES NOT deliver any water when sensor is activated.
Solenoid valve produces an audible “CLICK”.
A. Water supply stop(s) closed.
Open water supply stop(s).
B. Strainer is clogged.
Remove, clean, and reinstall strainer. Replace strainer (filter), if needed
(refer to page 8).
Solenoid valve DOES NOT produce an audible “CLICK”.
A. Batteries low (battery powered models).
Replace batteries (refer to battery replacement on page 7).
B. Power failure (hardwire models).
Check power supply.
5. Faucet delivers only a slow flow or dribble when sensor is activated.
Water supply stop(s) are partially closed.
Completely open water supply stop(s).
6. Faucet DOES NOT stop delivering water or continues to drip after user
is no longer detected.
Faucet is not working properly.
Clean sensor window; if problem persists contact Sloan Tech Support (see
below).
7. LED indicator blinks RED when faucet is in use.
Batteries low (battery powered models).
Replace batteries (refer to battery replacement on page 7).
8. The water temperature is too hot or too cold on a faucet connected to
hot and cold water supply lines.
A. Supply stops are not adjusted properly.
Adjust supply stops.
B.
For models with integral side mixing valve – mixing valve is set
improperly for the water temperature desired.
Rotate mixing valve handle clockwise to decrease water temperature or
counterclockwise to increase water temperature.
C. Inadequate hot water supply.
Adjust supply stops.
When assistance is required, please contact Sloan Technical Support at:
1-888-SLOAN-14 (1-888-756-2614)
As the user’s hands enter the beam’s effective range, the beam is reflected back
into the sensor receiver and activates the solenoid valve allowing water to flow
from the faucet. Water will flow until the hands are removed or until the faucet
reaches its automatic time out limit setting, if hands remain in sensor range.
OPERATION
