address is correct, please contact dealer of purchase for help).
Image is fuzzy
a. Use a soft cloth to clean the lens on the camera. You can use
cloth with water, but DO NOT use alcohol or other chemical
solution.
b. Try to adjust brightness setting.
c. If there’s any light at the place where IP camera is located,
switch it on and see if image looks better.
I set the IP camera
to send image by
Email or FTP, but
nothing is received
a. If the image is send by Email, please make sure it’s not
blocked by any anti-spam mechanism.
b. Please make sure you have enough permission for FTP
uploading (You can try this by clicking ‘Upload a test file’ button).
c. Make sure the user name and / or password of SMTP server is
correct, if your SMTP server requires authentication (You can try
this by click ‘Send a test Email’ button).
d. Please check log, if FTP upload or Email sending is failed, it will
be logged, and this may give you some clue on how to solve the
problem.
e. Change the threshold to a more sensitive setting.
IP camera is not
able to make a
snapshot.
Please make sure under Windows Vista and Windows 7 that UAC
is disabled if you are using Microsoft Internet explorer.
