36
16.
The guarantee is void if: (a) the fire has been operated in atmospheres contaminated by chlorine,
fluorine, or other damaging chemicals; (b) the fire is subjected to long periods of dampness or
condensation.
17.
The guarantee shall not cover: (a) any damage to the combustion chamber or the heat exchanger
or other components due to water or weather damage which is the result of, but not limited to
improper chimney/venting installation; (b) any fault or defect caused by failure to observe the user
instructions supplied with the product or by any alteration, modification, wilful abuse, accident,
careless operation or miss-use of the product or by any external sources e.g. transit damage or
weather..
18.
The guarantee will not cover an appliance that has been found damaged or incomplete prior to
installation but is there after installed without being corrected by sirocco beforehand or removed
from the installation prior to Sirocco inspecting.
19.
The guarantee will not cover an appliance that has been subsequently removed without Sirocco
having the opportunity to inspect the appliance or without the prior written consent of Sirocco
20.
Validation of your installation will be required prior to warranty service/repair; there will be a fee for
this. No other validation will be accepted by Sirocco.
21.
The guarantee shall not cover: (a) surface crazing of fibre components e.g. matrix, coals liners etc.;
(b) batteries; (c) cosmetic blemishes to polished metal and painted surfaces.
22.
Some components are categorised as “user serviceable parts” and will not be carried out as a
service visit, these include ceramic components, decorative trims and fronts, batteries, some
electrical and electronic components etc.
23.
Repairs carried out under the guarantee do not extend the guarantee period. Any parts removed
during guarantee repairs become the property of the company.
24.
The guarantee is in addition to, and does not affect, your statutory and other legal rights.
In Addition to the above the following terms and conditions apply to extended 3 year
warranty;
25
Extended 3 year parts warranty has to be issued by an appointed Sirocco Premier stockiest, no
other stockists are authorised to issue these warranties
26
The warranty approval number issued by the stockist must be entered at the time of registration
(this can be completed on our website)
27
The extended warranty gives an addition 2 years parts only warranty commencing from the 1
st
anniversary of the date on purchase, this is limited to the repair or replacement of parts found to be
defective in material or workmanship only after confirmation of the defect by a Sirocco engineer or
an appointed Sirocco engineer, provided that such parts have been subject to normal conditions of
use
28
Any installation, labour, transportation or any other related or expenses arising from defective
parts, repair or otherwise of the same are not covered by this warranty, nor shall Sirocco assume
responsibility for any incidental indirect or consequential damages, except as provided by law.
29
It is essential that your Sirocco appliance is serviced, by a suitably qualified Gas Safe engineer or a
Sirocco authorised appointed engineer to carry this out at least every twelve months, as part of
your 3 year warranty in addition the flame failure devise or ODS and ceramics on some models will
need to be replaced in the 3rd year service as part of the conditions of your 3 year warranty, these
items are purchased from the Sirocco internet website “Spares shop” and are shown as 3
rd
year
service packs, the invoice for these items must be provided at the time of making the claim.
30
The service log found in the installation instructions must be completed by the service engineer at
the time of the service and an appropriate invoice issued for this and supplied to Sirocco on any
claim being made under the warranty
31
The following are not covered by this extended warranty: paint work in the fire chamber, fire fronts,
and decorative trims, ceramic components, glass and batteries, electronic or electric/mechanical
components such as remote controls.
Issue; 22/04/14
