GB
6
Terms & Conditions
Silverline Tools Guarantee
This Silverline product comes with a 3 year
guarantee
Register this product at www.silverlinetools.com within 30 days of purchase in order to qualify
for the 3 year guarantee. Guarantee period begins according to the date of purchase on your
sales receipt.
Registering your purchase
Registration is made at silverlinetools.com by selecting the Guarantee Registration button. You
will need to enter:-
• Your personal details
• Details of the product and purchase information
Once this information is entered your guarantee certificate will be created in PDF format for you
to print out and keep with your purchase.
Guarantee period becomes effective from the date of retail purchase as detailed on your sales
receipt.
PLEASE KEEP YOUR SALES RECEIPT
If this product develops a fault within 30 days of purchase, return it to the stockist where it
was purchased, with your receipt, stating details of the fault. You will receive a replacement
or refund.
If this product develops a fault after the 30 day period, return it to:
Silverline Tools Service Centre
PO Box 2988
Yeovil
BA21 1WU, UK
The guarantee claim must be submitted during the guarantee period.
You must provide the original sales receipt indicating the purchase date, your name, address
and place of purchase before any work can be
carried out.
You must provide precise details of the fault requiring correction.
Claims made within the guarantee period will be verified by Silverline Tools to establish if the
deficiencies are related to material or manufacturing of the product.
Carriage will not be refunded. Items for return must be in a suitably clean and safe state for
repair, and should be packaged carefully to prevent damage or injury during transportation. We
may reject unsuitable or
unsafe deliveries.
All work will be carried out by Silverline Tools or its authorized
repair agents.
The repair or replacement of the product will not extend the period
of guarantee
Defects recognised by us as being covered by the guarantee shall be corrected by means of
repair of the tool, free of charge (excluding carriage charges) or by replacement with a tool in
perfect working order.
Retained tools, or parts, for which a replacement has been issued, will become the property of
Silverline Tools.
The repair or replacement of your product under guarantee provides benefits which are
additional to and do not affect your statutory rights as a consumer.
What is covered:
The repair of the product, if it can be verified to the satisfaction of Silverline Tools that the
deficiencies were due to faulty materials or workmanship within the guarantee period.
If any part is no longer available or out of manufacture, Silverline Tools will replace it with a
functional replacement part.
Use of this product in the EU.
What is not covered:
Silverline Tools does not guarantee repairs required as a result of:
Normal wear and tear caused by use in accordance with the operating instructions eg blades,
brushes, belts, bulbs, batteries etc.
The replacement of any provided accessories drill bits, blades, sanding sheets, cutting discs and
other related items.
Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation
or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Use of parts and accessories which are not genuine Silverline Tools components.
Faulty installation (except installed by Silverline Tools).
Repairs or alterations carried out by parties other than Silverline Tools or its authorized repair
agents.
Claims other than the right to correction of faults on the tool named in these guarantee
conditions are not covered by the guarantee.
Battery Guarantee
Silverline batteries are guaranteed for 30 days. If a defect occurs on a registered battery during
the term of the Battery Guarantee, due to material or manufacturing fault, then Silverline will
replace it free of charge. This guarantee does not apply to commercial use nor does it extend to
normal wear and tear or damage as a result of accident, abuse or misuse.
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