Silicon Graphics InfiniteStorage C1104-GP6 System User'S Manual Download Page 68

Page: 68 / 76

007-6465-001

6: Basic Troubleshooting and Chassis Service

Figure 6-8

Individual Fan Remove/Replace Example

Summary of Contents for InfiniteStorage C1104-GP6

Page 1: ...SGI InfiniteStorage Server C1104 GP6 System User Guide 007 6465 001 ...

Page 2: ...ONS SGI InfiniteStorage SGI Silicon Graphics and the SGI logo are trademarks or registered trademarks of Silicon Graphics International Corp in the United States and or other countries worldwide Intel Intel QuickPath Interconnect QPI and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMIBIOS is a registered trademark o...

Page 3: ...007 6465 001 iii Record of Revision Version Description 001 August 2016 First release ...

Page 4: ......

Page 5: ...ction 1 Server Board Features 3 Processors 3 QPI Interconnect 3 Memory 3 Serial ATA RAID Disk Options 3 PCI Express Expansion Slots 4 Onboard Controllers Ports 4 Onboard Graphics Controller 4 IPMI 4 Other Features 5 Server Chassis Features 5 System Power 5 Serial ATA Subsystems 5 Front Control Panel 5 Serverboard and PCIe Subsystem 6 Cooling System 6 Optional SGI Remote Services SGI RS 8 ...

Page 6: ...derations 14 Ambient Operating Temperature 14 Reduced Airflow 15 Mechanical Loading 15 Circuit Overloading 15 Reliable Ground 15 Install the System into a Rack 15 Separate the Sections of the Rack Rails 15 Inner Rail Extensions 17 Installing the Inner Rail Extensions 17 Assembling the Outer Rails 18 Assembling the Outer Rails 18 Attaching the Outer Rack Rails 18 Using the Rail Locking Tabs 20 Inst...

Page 7: ... 33 Handling Circuit Boards and Drives 33 ESD Precautions 34 Unpacking 34 System Rear I O Ports 35 Serverboard Details 35 CPUs 36 Memory 36 PCIe Expansion and PCIe Cards 36 System Health Monitoring 36 ACPI Features 37 Onboard I O 37 Serverboard Dimensions 37 Hard Drives in the C1104 GP6 Chassis 39 Drive Configurations 39 PCIe Expansion Cards 41 Power Supply Functional Rating 41 6 Basic Troubleshoo...

Page 8: ...ve Installation 47 Hard Drive Carrier Assembly Usage 49 Power Supply 52 Power Supply Failure 52 Removing Replacing a Power Supply 52 Removing the Power Supply 52 Installing a New Power Supply 52 Accessing the Inside of the Chassis 54 System Fans 54 System Fan Failure 54 Replacing System Fans 55 Remove Replace a Fan 55 Install Replace a PCIe Expansion Card 59 Install Replace a Low profile PCIe Card...

Page 9: ...a good working knowledge of computers and computer systems This guide may be useful to installers and system administrators looking for overview information on the system Chapter Descriptions The following topics are covered in this guide Chapter 1 Introduction Provides an overview of the server s components Chapter 2 Server Installation Provides a quick setup checklist to get the server operation...

Page 10: ...ing SGI documents may be relevant to the use of your server SGI Foundation Software release notes SGI Performance Suite release notes SGI InfiniteStorage series documentation Man pages You can obtain SGI documentation release notes or man pages in the following ways Use the SGI customer portal and support website at http support sgi com Click on the following Support by Product productname Documen...

Page 11: ...ct model name and number Convention Meaning Command This fixed space font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being defined Italic typeface is also used for book titles user input This bold fixed space font denotes literal items that the user...

Page 12: ...ontent or organization of this document contact SGI Be sure to include the title and document number of the manual with your comments Online the document number is located in the front matter of the manual In printed manuals the document number is located at the bottom of each page You can contact SGI in any of the following ways Send e mail to the following address techpubs sgi com Contact your c...

Page 13: ...the serverboard and chassis various hardware components may be included with the system as listed Six 8 cm chassis fans One internal air shroud One passive CPU heatsink Two riser cards as follows One riser that supports a low profile PCIe 3 0 x8 card external facing rear card One riser for two internal external PCIe 3 0 x16 cards full height cards Power cables for PCI cards SATA drive accessories ...

Page 14: ...ar View Example Note Check with your SGI sales or service representative for the latest information on optional PCIe cards available for this server Server control status panel 3 5 Disk Drives 4 Server control status panel Optional DVD drive VGA Port Ethernet LAN Ports 2 COM Port UID Power Supplies 2 IPMI LAN Port USB Ports 0 1 2 0 USB Ports 2 3 3 0 Low profile x8 PCIe 3 0 slot Full height x16 PCI...

Page 15: ...DDR4 2400 2133 1866 1600 MHz L RDIMMs Four DIMM channels are supported with two DIMMs per channel Important Always use DIMMs that are the same capacity type and speed for best performance Note also that memory speed support is dependent on the type of CPU used on the mother board Serial ATA RAID Disk Options The Intel PCH C612 is integrated into the system serverboard to provide an internal four p...

Page 16: ...ard features an integrated Aspeed AST2400 video controller providing a DDR3 2D video graphics interface through the system VGA connector The AST video controller in the 1U server features PCIe 1x support advanced BMC features low power consumption high reliability and 1920 x 1200 60Hz display capability IPMI IPMI Intelligent Platform Management Interface is a hardware level interface specification...

Page 17: ... you have installed must support RAID to enable the hot swap capability of RAID drives Certain RAID levels may require use of optional hardware or software to support RAIDed hard disk drives in the server Front Control Panel The control panel on the ISS C1104 GP6 provides you with chassis monitoring and control LEDs that indicate system power HDD activity network activity and a chassis overheat fa...

Page 18: ...hile the chipset is capable of controlling up to 10 drives the ISS C1104 GP6 chassis supports only four SATA hard drives Cooling System The 1U server chassis has a cooling design that includes six 8 cm counter rotating Pulse Width Modulated PWM system cooling fans located in the chassis An air shroud channels the airflow from the system fans to efficiently cool the processor and PCIe areas of the ...

Page 19: ...Server Chassis Features 007 6465 001 7 Figure 1 3 Processor Memory and I O Chipset System Block Diagram ...

Page 20: ...ification on changes failures and potential failures Log files immediately available Configuration fingerprint Secure file transfer Optional secure remote access to customer systems SGI Remote Services Benefits Improved uptime and system availability Proactive identification of issues before they create an outage Increase system stability by monitoring hardware and software version compatibility R...

Page 21: ...ual overview of the monitoring and response process Cloud intelligence automatically reviews select Event Logs around the clock every five minutes to identify potential failure information If the Cloud intelligence detects a critical Event it notifies SGI support personnel This monitoring requires no changes to customer systems or firewalls as long as the SGI Agent can send HTTPS messages to highl...

Page 22: ...tructions for the solutions that best match your description or question SGI Warranty Levels SGI Electronic Support services are available to customers who have a valid SGI Warranty or optional support contract Additional electronic services may become available after publication of this document To purchase a support contract that allows you to use all available SGI Electronic Support services co...

Page 23: ...he server rack near a grounded power outlet Refer also to System Warnings and Precautions on page 12 Prepare for Setup The shipping container should include two sets of rail assemblies two rail mounting brackets and the mounting screws that you will use to install the system into a rack Note that the inner rails should already be attached to the server Read this section in its entirety before you ...

Page 24: ...h the full weight of the rack resting on them Failure to do so can result in serious injury or death Warning Attach stabilizers to the rack in single rack installations Failure to do so can result in serious injury or death Couple racks together in multiple rack installations Failure to do so can result in serious injury or death Warning Be sure the rack is stable before extending a component from...

Page 25: ...der the German government ordinance for work with visual display units Rack Mounting Considerations Use the guidelines provided in the following subsections to properly install the server in a rack Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room There...

Page 26: ...oncern Reliable Ground A reliable ground must be maintained at all times To ensure this the rack itself should be grounded Particular attention should be given to power supply connections other than the direct connections to the branch circuit for example the use of power strips and so on Install the System into a Rack This section provides information on installing the ISS C1104 GP6 into a rack I...

Page 27: ...ration steps unnecessary To separate the inner and outer rails perform the following steps 1 Locate the rail assembly in the chassis packaging as shown in Figure 2 2 2 Extend the rail assembly by pulling it outward 3 Press the quick release tab 4 Separate the inner rail from the outer rail assembly Figure 2 2 Separating the System Rack Rail Components L_min 638 3 25 1 OUTER RAIL L_min 786 4 31 L_m...

Page 28: ...es the chassis within the rack is described in the following subsection Installing the Inner Rail Extensions 1 Place the inner rail extensions over the pre attached inner rails which are attached to the side of the chassis Align the hooks of the inner rail with the rail extension holes 2 Make sure the extension faces outward just like the inner rail reference Figure 2 3 3 Slide the extension towar...

Page 29: ... rear section of the outer rail 3 The assembly should look similar to the example in Figure 2 4 on page 17 Figure 2 4 Outer Rail Assembly Example Attaching the Outer Rack Rails Outer rails attach to the rack and hold the chassis in place They extend between 26 5 and 36 4 inches 1 Measure the depth of the rack distance from the front rail to the rear rail to ensure it complies with the limitations ...

Page 30: ...and long brackets to the proper distance so that the rail can fit snugly into the rack reference Figure 2 6 on page 20 5 Hang the hooks of rear portion of the outer rail into the slots on the rear of the rack Secure the long bracket to the rear side of the outer rail with the screws provided 6 Repeat the previous steps to properly install the left outer rail Figure 2 5 Outer Rack Rail Assembly Pla...

Page 31: ...g Depress both tabs at the same time to fully remove the server from its rail mounting and extract it from the rack Install the Server in a Rack Warning The SGI ISS C1104 GP6 server weighs up to 32 lbs 14 5 kg Always use proper lifting techniques when your move the server Always get the assistance of another qualified person and or a mechanical lifting device when you install the sever Failure to ...

Page 32: ...e rack it should click into the locked position 4 Optional screws are recommended to secure and hold the front of the chassis to the rack Supply Power to the System Connect the power cords from the power supply modules into a power strip or power distribution unit PDU within the rack An optionally available uninterruptible power supply UPS can ensure continued operation in case of a failure of the...

Page 33: ...Install the System into a Rack 007 6465 001 21 After all power connections are verified push the power on button on the front of the server when you wish to power on the unit ...

Page 34: ......

Page 35: ...e system Figure 3 1 shows an example of the ISS C1104 GP6 front panel The control panel LEDs provide constant information on the system and on the overall health of major system components Figure 3 2 shows a closer view of the control and status panel on the server Figure 3 1 Four Drive ISS C1104 GP6 Server Front Panel Example Figure 3 2 Control Panel Indicator Components Example Server control st...

Page 36: ...f the chassis a reset button and a power on off button Use the reset button to reboot the system as shown in Figure 3 3 Figure 3 3 System Reset Button Figure 3 4 shows the main power button which is used to apply or turn off the main system power Turning off system power with this button removes the main power but keeps standby power supplied to the system Figure 3 4 System Power On Button ...

Page 37: ... to be replaced as soon as possible Refer to Chapter 6 for details on replacing the power supply This LED should be off when the system is operating normally Figure 3 5 Power Fail LED Example UID LED When the UID LED flashes shown in Figure 3 6 it indicates a remote activation of the UID The blue light function UID of this LED is used to identify a specific server in large racks filled with equipm...

Page 38: ...tes hard drive activity when flashing see Figure 3 9 Figure 3 9 Hard Drive Activity LED Example Info LED The info LED can indicate multiple states that may require attention An example LED designation is shown in Figure 3 10 This LED has several states If the LED shows a solid red it indicates an overheat condition check the environmental temperature and look for cable congestion or other obstruct...

Page 39: ...on as listed in the following two paragraphs Green When illuminated the green LED on the drive carrier indicates drive activity A connection to the drive backplane enables this LED to blink on and off when that particular drive is being accessed Please refer to Chapter 6 for instructions on replacing failed drives Red When this LED is flashing it indicates that a RAID drive is rebuilding A solidly...

Page 40: ......

Page 41: ...rst power down the operating system and then unplug the power cords The unit can have more than one power supply cord Disconnect two power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when working with powered ...

Page 42: ...any way a damaged battery may release hazardous materials into the environment Do not discard a used battery in the garbage or a public landfill Dispose of used batteries according to the manufacturer s instructions and in compliance with the regulations set up by your local hazardous waste management agency ESD Precautions Caution This server contains electronic components and printed circuit boa...

Page 43: ...ur computer chassis provides excellent conductivity between the power supply the case the mounting fasteners and the serverboard Mainboard Replaceable Soldered in Fuses Important If your system comes with self resetting PTC Positive Temperature Coefficient fuses on the serverboard they must be replaced by trained service technicians only The new fuse must be the same or equivalent as the one repla...

Page 44: ...a cooling fan Remove any jewelry or metal objects from your body which are excellent metal conductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present After accessing the inside of the system close the system back up and secure it to the rack unit with the retention screws after ensuring that all connections have been...

Page 45: ...of a node board the MAC Ethernet address changes If you are using such a product you or your service representative must request a new license key after replacement of a node board Contact your local customer support office http www sgi com support supportcenters html Caution Install the chassis cover after you have completed accessing the components inside the server to maintain proper airflow an...

Page 46: ...en handling chips or modules avoid touching the pins Store PCIe cards or other boards and components in antistatic bags when not in use Make sure your computer chassis provides a conductive path between the power supply the case the mounting fasteners and the node board to chassis ground Unpacking Caution System options are shipped in anti static packaging to avoid electrostatic discharge damage B...

Page 47: ...Functions Left to Right Serverboard Details The 1U ISS C1104 GP6 chassis has one node board The ISS C1104 GP6 serverboard is always configured with one processor See Figure 5 2 on page 38 for the CPU location on the serverboard Note that the drawing is not to scale COM port Serial Dedicated RJ 45 IPMI LAN port USB 2 0 ports 0 and 1 USB 3 0 ports 2 and 3 RJ 45 Ethernet LAN ports 1 and 2 System VGA ...

Page 48: ...t the rear of the system as follows One rear accessible PCIe Gen 3 0 x8 low profile card in x16 slot Two rear accessible PCIe Gen 3 0 x16 full height cards Note PCIe types supported are limited check with your sales or support representative for more information System Health Monitoring Onboard voltage monitors Fan status monitor with firmware software on off and speed control Watch Dog Environmen...

Page 49: ...ch disk drive bays supported by an on chip SATA controller JBOD and optional RAID 1 are supported Two 2 external USB Universal Serial Bus 3 0 ports type A Two 2 external USB 2 0 ports type A RJ 45 LAN ports supported by an on board Intel Ethernet controller A dedicated RJ 45 IPMI LAN port One VGA port supported by an Aspeed 2400 graphics controller with DDR3 memory One Serial COM port Serverboard ...

Page 50: ...0 1 3 0 USB6 7 S SATA1 USB8 3 0 USB9 10 USB4 5 2 3 DISABLE S SATA0 S SATA3 I2C BUS FOR PCI E SLOT 1 2 ENABLE JI2C1 2 2 3 DISABLE 1 2 ENABLE JPL1 LAN 2 3 DISABLE 1 2 ENABLE JPB1 BMC 1 2 ENABLE JPG1 VGA 2 3 DISABLE SATA5 CHASSIS INTRUSION JL1 COM2 SATA SGPIO2 T SGPIO3 SATA SGPIO1 TPM PORT80 SATA SGPIO0 T SGPIO2 ON POWER FORCE ON JPF1 T SGPIO1 I SATA3 SATA4 I SATA2 I SATA1 JBT1 I SATA0 2 3 BIOS RECOV...

Page 51: ...functions of the drives Figure 5 3 ISS C1104 GP6 System Four Drive Locations Example Drive Configurations The disk drive RAID configuration supported in the SGI ISS C1104 GP6 servers are outlined in the paragraphs that follow Note that some configurations are dependent on use of optional hardware to support RAID configurations The supported disk drive configurations are as follows JBOD This non RA...

Page 52: ...xpress 3 0 x16 full height cards Note Only specific cards will fit and function in the internal PCIe slots contact your SGI sales or service representative for information on approved cards Power Supply Functional Rating The ISS C1104 GP6 server default configuration is two rear installed 500 Watt power supplies The second power supply acts as a redundant power unit for the server The supplies are...

Page 53: ...l not power up when the front power button is pushed use the following checklist to identify common sources for the problem Make sure that both ends of each system power cable are firmly connected to the power supplies and the corresponding power source s or power distribution unit PDU Check to see if the power fail Information LED is lit on the front of the unit This LED should be off if the syst...

Page 54: ...o Video After System Power Up If the system powers up and appears to be booting normally but no video is present try the following basic solutions Confirm your monitor is plugged in and switched on Check all video cables and ensure they are properly connected Listen for a BIOS beep code error message one long beep plus 8 short beeps indicates a video error This beep code message could indicate a v...

Page 55: ...eps in the order given to eliminate the most common problems encountered If some steps are unnecessary skip ahead to the step that follows Important Always disconnect the AC power cord s before adding changing or installing any internal hardware components that require removal of the chassis cover Tools Required The only tool you will need to install components and perform maintenance is a Phillip...

Page 56: ...you with system status indications A ribbon cable has bundled these wires together to simplify the connection Connect the cable from JF1 on the serverboard to the Control Panel PCB printed circuit board Make sure the red wire plugs into pin 1 on both connectors Pull all excess cabling out of the airflow path The LEDs inform you of system status See Chapter 3 for details on the LEDs and the control...

Page 57: ...curity The operating system you use must have RAID support to enable the hot swap capability of the hard drives The backplane is preconfigured so no jumper switch configuration is required Caution Be careful when working around the drive backplane Do not touch the backplane with your fingers or any metal objects and make sure no ribbon cables touch the backplane or obstruct the holes which aid in ...

Page 58: ...46 007 6465 001 6 Basic Troubleshooting and Chassis Service Figure 6 1 Drive and Carrier Assembly Example Figure 6 2 Remove Drive and Carrier from Front of Server ...

Page 59: ... flat head screws included in the HDD bag of your accessory box Note the screws used to secure a dummy drive to the carrier should not be used to secure the hard drive 5 Insert the hard drive carrier assembly into its bay keeping the carrier oriented so that the release button is on the bottom right When the carrier reaches the rear of the drive bay the handle will retract 6 Using your thumb push ...

Page 60: ...48 007 6465 001 6 Basic Troubleshooting and Chassis Service Figure 6 3 Drive Carrier Attachment Example ...

Page 61: ...Drive Bay Installation Removal 007 6465 001 49 Figure 6 4 Hard Disk Drive Installation Example ...

Page 62: ...eaning you can replace the failed unit without powering down the system see Figure 6 5 on page 51 for an example Removing Replacing a Power Supply You do not need to shut down the system to replace a failed power supply unit The backup power supply module will keep the system up and running while you replace the failed unit Replace with the same model Removing the Power Supply 1 First unplug the A...

Page 63: ...Power Supply 007 6465 001 51 Figure 6 5 Power Supply Remove Replace Example ...

Page 64: ...low and works to dampen vibration levels It is very important that the chassis top cover is properly installed and making a good seal in order for the cooling air to circulate properly through the chassis and cool the components System Fan Failure Fan speed is controlled by system temperature via a BIOS setting If a fan fails the remaining fans will ramp up to full speed and the overheat fan fail ...

Page 65: ...to the fan tray 5 Lift the assembly housing the failed fan from the fan tray and out of the chassis see the example in Figure 6 7 on page 55 6 Place the new fan into the vacant space in the fan tray while making sure the arrows on the top of the fan indicating air direction point in the same direction as the arrows on the other fans See Figure 6 8 on page 56 for a fan assembly example 7 Reconnect ...

Page 66: ...54 007 6465 001 6 Basic Troubleshooting and Chassis Service Figure 6 6 Chassis Cooling Fans Access Example ...

Page 67: ...System Fans 007 6465 001 55 Figure 6 7 Fan Assembly Example ...

Page 68: ...56 007 6465 001 6 Basic Troubleshooting and Chassis Service Figure 6 8 Individual Fan Remove Replace Example ...

Page 69: ...ce a Low profile PCIe Card Use the following steps and illustration to install or replace a low profile x8 PCIe card at the rear of the system 1 Remove the chassis cover and disconnect both the power cables from the server 2 Confirm that you have the correct size and type of PCIe expansion card low profile 3 Remove the screw securing the low profile PCIe slot cover at the rear of the chassis and s...

Page 70: ...ear bracket into place as you insert the PCIe connector into the riser 6 Secure the rear bracket in the slot with the screw removed in step 3 and connect cables to the add on card as necessary See Figure 6 10 for an example 7 Replace the system cover and plug in the power cords prior to rebooting the server Figure 6 10 Low profile PCIe Card Remove Replace Example ...

Page 71: ...em manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list see Table A 1 correspond to the number of beeps for the corresponding error Table A 1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep Memory error No memory det...

Page 72: ......

Page 73: ...Altitude Specifications Attribute Specification Rate of Change Constraints While Product Operating Temperature Up to 1500m 5000ft 5º to 35º C 41º to 95º F 1525m 5000ft to 3050m 10 000ft Reduce max temperature 35ºC by 1ºC per 305m 1000ft of altitude above 1525m 5000ft Maximum 10ºC hour 18ºF hour Humidity 20 to 80 Non condensing Maximum 10 relative humidity hour Altitude 3050m 10 000ft While Product...

Page 74: ... Hz Power Supply Rated Output Power 500W Redundant 80 Platinum rated Rated Output Voltages 12V 41 7 A and 5Vsb 4A While Product Packaged for Shipping Temperature 40ºC 40ºF to 60ºC 140ºF Maximum 20ºC hour 36ºF hour Humidity 8 to 80 Non condensing Altitude 12 200m 40 000ft Table B 1 Temperature Humidity and Altitude Specifications continued Attribute Specification Rate of Change Constraints ...

Page 75: ...PR 32 Class A Electromagnetic Immunity EN 55024 CISPR 24 EN 61000 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 Safety CSA EN IEC UL 60950 1 Compliant UL or CSAListed USAand Canada CE Marking Europe California Best Management Practices Regulations for Perchlorate Materials This Perchlorate warning applies only to products containing CR Manganese Dioxide Lithium...

Page 76: ......

Search results

Summary of Contents for InfiniteStorage C1104-GP6

Reviews:

Related manuals for InfiniteStorage C1104-GP6

Brands by name

Popular brands

Silicon Graphics InfiniteStorage C1104-GP6, System User'S Manual

Search results

Summary of Contents for InfiniteStorage C1104-GP6

Reviews:

Related manuals for InfiniteStorage C1104-GP6

Brands by name

Popular brands