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Why is the cutting plotter not functioning?  

User Manual

2614 Texoma Drive Denison, TX  75020 •  980 Contract St. Suite 110 Lexington, KY

Phone: 903-462-7700 or toll free 800-899-5655 • Fax: 800-966-6834

38

Chapter 6: Troubleshooting

This chapter is to help you correct some common problems you may come across. Prior to 
getting into the details of this chapter, please be sure that your application environment is 
compatible with the cutting plotter

Note: 
Before having your cutting plotter serviced, please make sure that the 
malfunction is in your cutting plotter, not the result of an interface prob-
lem or a malfunction in your computer or a software problem. 

Possible Causes:

6.1  Non-Operational Problems

Check the following first:

• 

Does the AC power cord plug in properly?

• 

Does the AC power cord connected to the power connector properly?

• 

Does the power LED still illuminate?

Solutions:

If the LCM is able to display the message, the cutting plotter should be in a normal condition. 
Switch off the cutting plotter and turn it on again to see if the problem persists.

Summary of Contents for enduraCUT 2

Page 1: ...r Manual https www signwarehouse com blog support NOTICE SignWarehouse Inc reserves the right to modify the information contained in this user manual at any time without prior notice un authorized mod...

Page 2: ...do not get caught Always connect the power cable to a grounded outlet Always use the accessory power cable provided Make sure the power cable isn t crimped or caught between objects Do not connect th...

Page 3: ...T 2 7 1 4 3 The Left hand Side of EnduraCUT 2 7 1 4 4 The Right hand Side of EnduraCUT 2 7 2 Installation 2 1 Precautions and Notices 8 2 2 Desktop Roller Brackets 9 10 2 3 Blade Installation 11 13 2...

Page 4: ...33 4 4 Cutting Force and Offset Adjustment 34 35 4 4 When Completing the Cutting Job 35 5 Maintenance 5 1 Cleaning the cutting Plotter 36 5 2 Cleaning the Grit Rollers 36 5 3 Cleaning the Pinch Rolle...

Page 5: ...listed below Please check your package careful ly If you find any item missing please consult SignWarehouse customer service for further assistance Standard Item Quantity 1 Cutting Plotter 1 2 Stand...

Page 6: ...ly multi language control panel 1 4 Product Appearance The following are the main features of the EnduraCUT 2 cutting plotter 1 4 1 Front View Control Panel 14 buttons and 1 LED and 1 LCM showing mess...

Page 7: ...1 4 4 Right Side View Figure 1 4 Lever raises or lowers the pinch rollers Fuse 3Amp Power Switch On when switches to I Off to O Serial Interface Connector RS232C Used to connect the cutting plotter to...

Page 8: ...sily from any direction Keep at least 2feet 60 cm of clear space in front and behind the machine Make sure the cutter is placed on a flat level and sturdy surface The operation temperature should be b...

Page 9: ...2 7700 or toll free 800 899 5655 Fax 800 966 6834 9 2 2 Desktop Roller Brackets Step 1 Check three spacer supports on the back of the machine Step 2 Insert the left and right roll holder base into the...

Page 10: ...3 462 7700 or toll free 800 899 5655 Fax 800 966 6834 10 Step 3 Press the roll holder base and the installation is complete Note Insert the left roll holder base into the middle spacer support and rig...

Page 11: ...significantly Please replace with a new blade when having the following situations 1 The tip of blade is broken 2 The cutting traces are not as good as they were 3 Uncut area remains the same even the...

Page 12: ...der Figure 2 7 3 Adjust the blade tip to suitable length by rotating Blade depth adjustment screw clockwise or counterclockwise Figure 2 8 Figure 2 6 Figure 2 7 Figure 2 8 Tips The proper length means...

Page 13: ...rt the blade holder into tool carriage Please note the outward ring of the holder must put into the groove of carriage firmly Figure 2 9 and lock the grip Figure 2 10 5 Reverse steps mentioned above t...

Page 14: ...Installation EnduraCUT 2 built in USB interface is based on the Universal Serial Bus Specifications Revision 1 1 Not compatible with Windows 95 Windows NT Operating Systems NOTE If you are using Wind...

Page 15: ...e Please DO NOT disconnect the USB cable until the installation has completed 3 You can double click the USB icon on the taskbar to make sure the USB device is detected Fig 2 13 2 6 LXI Cloud Software...

Page 16: ...click File Cut Plot to open the LXI Cut Plot Window When Production Manager opens click Setup Then from the drop down menu click Add Setup Fig 2 14 3 In the Add Setup window you will be prompted to c...

Page 17: ...that you ve added the plotter to your LXI Production Manager you need to perform a test cut to make sure the printer port you ve selected is the one to which the plotter is ac tually connected to you...

Page 18: ...he plotter or connect the plotter to a different USB port To change the USB port setting right click on enduraCUT2S _USB_Printer_1 just above EnduraCUT2S From the pop up menu select Change Port Fig 2...

Page 19: ...steps 1 Click the Windows Start button and open the Devices and Printers folder Right click on the printer EnduraCUT 2 or Expert Pro 60 and from the drop down menu click Delete You will be promoted to...

Page 20: ...OM1 or COM2 on your host computer 2 Set up the communication parameters Baud Rate and Data Bits Parity to match the set ting of software package refer to chapter 3 MISC key description Caution Please...

Page 21: ...Power LED To indicate the power status light up power on light off power off 4 Arrow Keys To move blade holder or media select functions or change settings ENTER To set item or register the immediate...

Page 22: ...Manual 2614 Texoma Drive Denison TX 75020 980 Contract St Suite 110 Lexington KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 22 3 2 Menu in On Line Mode Power On EnduraCUT 2 in proce...

Page 23: ...l 2614 Texoma Drive Denison TX 75020 980 Contract St Suite 110 Lexington KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 23 3 3 Menu in Off Line Mode Press ON OFF LINE to switch to Of...

Page 24: ...User Manual 2614 Texoma Drive Denison TX 75020 980 Contract St Suite 110 Lexington KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 24...

Page 25: ...played parameters will be saved automatically 2 To set a new origin at the present tool carriage position In offline mode moving the tool carriage to desired position by Arrow Keys then press ENTER ke...

Page 26: ...ty sacrificing output speed Keep in mind that speed and quality are usually a tradeoff Draft Normal Fair Fine Normal CUT TEST Square Cut To perform a cutting test at present blade position For more in...

Page 27: ...ock wise one half turn 5 The value on the screen will be 0 0 when the blade length is perfect and no more adjustment needs to be made You may start cutting at this point 0 00mm 5 00mm 0 00mm DATA CLEA...

Page 28: ...Sensor To detect if the rear paper sensor is covered to determine the following process when it is enabled the cutter will detect if the material has covered the rear paper sensor under the Roll and...

Page 29: ...uguese Polish Turkish or French English Select Units Provide four unit systems for user convenience cm gram inch oz cm oz inch gram Metric Image Scale Length To adjust the image scale of media length...

Page 30: ...it is loaded straight and will track correctly through the plotter Then move the pinch rollers manually to the proper position Be sure to position the pinch rollers above the grid drum The white mark...

Page 31: ...h rollers in alignement with the white markers on the upper rail Push the lever downward to lower down the pinch rollers Turn on the power the machine will be initialized Then follow the instruction o...

Page 32: ...ptional floor stand part number PLTA VE ENDURACUT 2S STD The plotter comes with brackets for use to support roll media Fig 4 4 An optional roller tray Part number SE ES ENDURATRAY is also available an...

Page 33: ...n the platen and hold the front edge of the roll media firmly to ensure that the roll is straight 3 Move the pinch rollers to the precise location and be careful that the pinch rollers are positioned...

Page 34: ...of the cutting test are 80gf and 0 275mm respectively Step2 Press ARROW KEY to move the tool carriage to the position where you would like to cut Then press the ENTER KEY to make a Cut Test Note At th...

Page 35: ...CANCEL_KEY i n o u s User Manual 2614 Texoma Drive Denison TX 75020 980 Contract St Suite 110 Lexington KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 35 Step4 If the pattern appears...

Page 36: ...otter and the moving parts Recommended Cleaning Methods Gently wipe the cutting plotter surface with a lint free cloth If necessary clean with a damp cloth or an alcohol immersed cloth Wipe with water...

Page 37: ...ay the accumulated dust from the rubber portion of the pinch rollers To prevent the pinch rollers from rotating while cleaning use your finger to hold the pinch rollers in place To remove embedded con...

Page 38: ...ting plotter Note Before having your cutting plotter serviced please make sure that the malfunction is in your cutting plotter not the result of an interface prob lem or a malfunction in your computer...

Page 39: ...heck Carriage Sensor or VC Motor Graph Was Clipped Data In Buffer This message indicates that there might be a problem on the X axis Check if the drum is working well and if the media is well loaded C...

Page 40: ...s shown below present problems in relation to cutting plotter computer communication If your cutting plotter does not recognize the HP GL 2 or HP GL commands please make sure the HP GL 2 or HP GL comm...

Page 41: ...User Manual 2614 Texoma Drive Denison TX 75020 980 Contract St Suite 110 Lexington KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 41 6 4 Software Problems Check the following first...

Page 42: ...ton KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 42 6 5 Cutting Quality Problems Note The daily maintenance of your cutting plotter is very important Be sure to clean up the grid d...

Page 43: ...rtified media Memory Buffer 4MB Interfaces USB 2 0 Full Speed and Serial RS 232C Type of Command HP GL HP GL 2 Control Panel LCD 20 digits x 2 lines 14 Keys 1 Power LED Dimension HxWxD mm 8 67 x34 61x...

Page 44: ...User Manual 2614 Texoma Drive Denison TX 75020 980 Contract St Suite 110 Lexington KY Phone 903 462 7700 or toll free 800 899 5655 Fax 800 966 6834 44 7 2 Plotter Blade Primer...

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