Sigma 1-14, Operating Manual

Page: 41 / 59

1-14K
Maintenance and Service
Version 05/2010, Rev. 1.8 of 01/09/2011- sb 41
Translation of the original operating manual
8.4 Return of defective parts
Although we exercise great care during the production of our
products, it may be necessary to return a unit or accessory to the
manufacturer.
In order to ensure the quick and economical processing of returns of
centrifuges, spare parts, or accessories, we require complete and
extensive information concerning the process. Please fill in the
following forms completely, sign them, and enclose them with the
return package:
1. Declaration of decontamination
As a certified company and due to the legal regulations for the
protection of our employees and of the environment, we are
obliged to certify the harmlessness of all incoming goods. For this
purpose, we require a declaration of decontamination.
• The form must be filled in completely and signed by authorised
and specialised personnel only.
• Affix the original form in a clearly visible manner to the outside
of the packaging.
If no such declaration is enclosed in the return package, we will
perform the decontamination at your expense!
2. Form for the return of defective parts
This form is for the product-related data. They facilitate the
assignment, and they enable the quick processing of the return. If
several parts are returned together in one packaging, please
enclose a separate problem description for every defective part.
• A detailed problem description is necessary in order to
perform the repair quickly and economically.
• Please note on the form if you would like to receive a cost
estimate. Cost estimates are only prepared upon request and
against charge. If an order is placed, these charges will be
offset.
The unit must be packaged in a transport-safe manner. Please use
the original packaging, if at all possible.
If the product is dispatched to us in unsuitable packaging, you will be
charged the cost for returning it to you in new packaging.
The forms can be downloaded online from
www.sigma-zentrifugen.de
→
[Service Area].