EAN-1500-OEM-Startup-Guide
© SightLine Applications, Inc.
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Troubleshooting
Issue:
Unable to connect with the Panel Plus application to the 1500-OEM board over a standard
network connection.
Check static IP address:
Check the static IP address configuration. Improper or unknown static IP address setup is a common
connection problem. See the
section and
network configuration information.
Check Windows firewall:
Failure to allow access in the Windows Security Alert prompt upon initial startup of the Panel Plus
application can cause connection issues.
1.
Close the Panel Plus software application and open the Window Firewall Security Manager on the
host PC.
2.
Go to Inbound rules and delete the two
slapanelplus
rules (TCP and UDP).
3.
Re-start the Panel Plus application and allow access in the Windows Security Alert prompt window.
Check hardware connections:
Make sure that all the boards are powered on.
If connecting over the network, switch to a direct serial connection (see the
section. The Panel Plus software will automatically recognize serial ports and list them in the dropdown
menu for available connections.
6.
Connecting to the serial COM port on the 1500-OEM board from a host PC requires a null modem
adapter or null modem serial cable.
Delete inbound rules
