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-- when installing the CcmAccess software:
Service stopped
Service started

-- when USB cable is plugged in:
USB connected
CCM available
CCM configuration loaded

-- when USB cable is unplugged:
USB disconnected

Any other CcmService event messages are errors. The “Level” column will show the event as an error. The
messages may contain information that can help Signal Interface Group locate the cause of the error. Copy the
full error text into an email and send to SIG. Please also include any other information that can help replicate
the problem, such as: CcmAccess configuration settings, configuration XML file, programming environment, etc.

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Summary of Contents for ACAM

Page 1: ...SIG Acoustic Camera Installation Manual Version 2 5 Copyright 2019 Signal Interface Group LLC ...

Page 2: ...ontents Introduction and System Requirements 1 Installation 2 CcmService 6 Buffering and USB Latency 7 CcmAccess Programming API 8 Appendix A Troubleshooting 9 Appendix B Handling Precautions 13 Appendix C Contact Information 14 i ...

Page 3: ...face between the SIG Acoustic Camera and a PC application The CcmAccess software includes a Windows dll and a Windows service A Windows application provides the user interface to the SIG Acoustic Camera All applications require the CcmAccess software The CcmAccess software has the following system requirements Windows 7 or higher 64 bit processor 64 bit operating system at least one free USB port ...

Page 4: ...s starting with this message Device Setup Windows 8 Follow all prompts until the device is installed If the internet is available we recommend allowing Windows to install the device in this manner Windows will install a USB driver from FTDI If the internet is not available a version of the required USB driver is available at www signalinterface com ftp shtml Note that this version of the driver ma...

Page 5: ...oftware double click on the file CcmAccess msi and follow the prompts Agree to the terms of the license agreement by checking the box at the bottom left This enables the Next button and allows you to continue the installation 3 ...

Page 6: ...ou want for the documentation and programmers tools The system files CcmService Exe and CcmApi Dll are installed in the Windows 64 bit System folder typically C Windows System32 Click Install to begin the installation 4 ...

Page 7: ...rors or further warning messages occur the installation was successful On some models a red LED on the communications and control module on the back of the array should begin flashing within five seconds Communication can be tested by running one of the CcmTest exe files located in the Examples VB CcmTest folder If successful running the program will display the Model Serial Number and part Descri...

Page 8: ...dows service CcmService Exe It is installed and started as part of the CcmAccess install process Once started the service periodically checks for connection of a ACAM device Once connected the service establishes communication with the CCM After this has been done application software can access the hardware using the CcmApi DLL CcmApi DLL CcmService will write status and error messages to the Win...

Page 9: ...t time If you did not see the Device Setup message shown under Installation Open the Device Manager Under Universal Serial Bus controllers look for USB Serial Converter If not found right click on Universal Serial Bus controllers and select Scan for hardware changes If still not found try a different USB port and or USB cable Q Does the computer meet the minimum system requirements If not the comp...

Page 10: ...ice is running as follows Open the Control Panel Open Administrator Tools Open Services Search for CCM Data Access under the Name column Verify the Status column shows Running and the Startup Type is Automatic If the service is not running start the service by double clicking on CCM Data Access and pressing the Start button Do you see a red blinking light on the array If so the device is operating...

Page 11: ...oad this may take several seconds Search for recent CcmService events under Source column Note the exclamation point after the number of events This shows that new events have been generated since the events were loaded Select Refresh at the right in order to view these new events Selecting an event from the list shows information about the event in the section below it In this case the message is...

Page 12: ...Service event messages are errors The Level column will show the event as an error The messages may contain information that can help Signal Interface Group locate the cause of the error Copy the full error text into an email and send to SIG Please also include any other information that can help replicate the problem such as CcmAccess configuration settings configuration XML file programming envi...

Page 13: ... observe the following precautions Do not touch any exposed connectors Provide a chassis ground when possible especially in environments where there is a high probability of static discharge When transporting make sure the array is wrapped in the conductive plastic bag that it was shipped with If this is not available shield the board by wrapping it completely in aluminum foil Do not transport shi...

Page 14: ...Appendix C Contact Information For more information contact Signal Interface Group 16310 85th Avenue NE Redmond WA 98052 Telephone 425 467 7146 Email sales signalinterface com 12 ...

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