Event Viewer
If none of the previous steps helped, the Windows Event Viewer can be used to determine the state of the
CcmService software.
Launch the Event Viewer as follows:
•
Open the Control Panel
•
select Administrator Tools
•
select Event Viewer
•
At the left, expand Windows Logs, then select Application
•
Wait for the events to load (this may take several seconds)
•
Search for recent CcmService events under Source column
Note the exclamation point (!) after the number of events. This shows that new events have been generated
since the events were loaded. Select “Refresh” at the right in order to view these new events.
Selecting an event from the list shows information about the event in the section below it. In this case the
message is “USB connected”. This is a normal event that will occur whenever the array is plugged into a USB
port.
The normal events are:
9
