Problem: CcmAccess installs correctly, but then nothing happens
Q: Is the USB cable plugged in?
If not, plug in the USB cable to both the array and the computer
Do you see a red blinking light on the array? If so, the device is operating correctly.
Q: Are you using the USB cable that came with the array?
If not, try a different cable. USB data cables that are shorter and thicker provide the best operation.
Q: Is CcmService running?
Verify the service is running as follows:
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Open the Control Panel
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Open Administrator Tools
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Open Services
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Search for “CCM Data Access” under the Name column.
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Verify the Status column shows “Running” and the Startup Type is “Automatic”.
If the service is not running, start the service by double-clicking on “CCM Data Access” and pressing the
Start button.
Do you see a red blinking light on the array? If so, the device is operating correctly. The light should start
blinking within five seconds of plugging it into the USB.
If the service is running but there is no blinking light, use the Event Viewer as described below to determine
the state of the CcmAccess software.
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