Siemens VersiCharge SG Troubleshooting Manual Download

Page: 35 / 44

SECTION 10

Preparation For Commissioning

Confirm communication status

Unplug the car from the charger before troubleshooting.

Power cycle the charger by turning the circuit breaker OFF then back ON.

Test the network. Ask the homeowner to connect a Wi-Fi enabled device to the Wi-Fi network that they are using
for the charger and:

Access any web page, i.e., Google.com

Ask customer to search for something and wait for results.

Search failed - the network is not communicating.

THEN

Reboot the router.

Search is successful, the router is communicating.

THEN

Ping the VersiCharge using the IP address.

Find the IP address. Ask the homeowner to download the free smartphone app

Fing

to locate IP addresses.

•

Ping a device by accessing the Command Prompt on a computer that is connected
to the network,

•

Insert

ping

space and the IP address;

•

Press Enter. The computer will display device response information.

Search for command prompt.

Ping the device

Device does not return a ping. It is either (1) not powered up or (2) not communicating with the Wi-Fi network.

THEN

Review the power and communication status of each device.

Device communication confirmed.

No further action.

Commissioning and Troubleshooting Guide

VersiCharge™ SG

Summary of Contents for VersiCharge SG

Page 1: ...COMMISSIONING AND TROUBLESHOOTING GUIDE VersiCharge SG Electric vehicle charging station usa siemens com versicharge ...

Page 2: ...ular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outl...

Page 3: ...ate to cloud server service 21 6 2 Due to wireless network credentials being modified 22 6 3 Due to addition of wireless network extender 22 6 4 Replacement of wireless router or modem 23 6 5 Not connected to the OCPP server not reporting software firmware version serial number 24 6 6 Charger offline not connected to the VersiCharge SG cloud 24 6 7 Diagnostics file download feature 25 Section 7 Ve...

Page 4: ...ammable vapors Use extreme caution and follow instructions carefully WARNING This indicates a situation where failure to follow instructions may be a safety hazard or cause equipment malfunction Use extreme caution and follow instructions carefully NOTE This indicates important information for optimal system operation Follow instructions closely Indicates connection point for ground conductor 1 3 ...

Page 5: ...ty as a result of canceling or opting out events VersiCharge SG refers to any Wi Fi enabled VersiCharge Smart Grid unit with a plug and cable assembly attached i e part numbers VCSG30GXXXX indoor outdoor use 1 5 Safety instructions general and specific DANGER Hazardous voltage Will cause death or serious injury Turn off power to this equipment before working inside Read this Installation and Opera...

Page 6: ...duct if the flexible power cable or EV cable is frayed has broken insulation or any other signs of damage Do not use this product if the enclosure or the EV coupler is broken cracked open or shows any other indication of damage A torque driver shall be used to make power connections to ensure that adequate contact pressure is applied See the installation section of this manual for additional detai...

Page 7: ...gital device pursuant to part 15 of the FCC Rules Personal Protection Equipment Use of proper personal protection equipment is recommended when installing or servicing any electrical equipment Personal protection equipment may include eye protection shock protection gloves and other any appropriate protection DANGER Explosion hazard This equipment has arcing or sparking parts that should not be ex...

Page 8: ... 4 Zigbee 5 Infrared Service Portal 6 Wi Fi Status 7 Time Delay 8 Ready 9 Fault 10 Remote Control 11 Remote Control Lock 12 Time Delay Duration 2 4 6 8 hrs 2 2 UI LED lights and their meaning Power When lit power is going the unit When not lit there is no power to the unit 1 check that the plug is in the socket properly 2 check that the breaker power feed is in the ON position If in the ON positio...

Page 9: ... Fault state and remain in that state until it is manually reset During this time the Fault indicator and Halo will be red and the 4 Hour Delay indicator will be lit To reset the device press the Pause button once to go into the Pause state Pressing the Pause button again will move the VersiCharge to the Ready to Charge state and if a charge is required the VersiCharge will move to the Charging st...

Page 10: ...decision to install 5 mA grounding protection in all VersiCharge devices This is the same level of protection that is required in residential kitchens and bathrooms Some manufacturers EVSE and Auto manufacturers have selected 20 mA protection levels Because Siemens units are more sensitive occasional charging interruption may occur 10 VersiCharge SG Commissioning and Troubleshooting Guide ...

Page 11: ...ule the MAC address is on the label in the front of the Wi Fi Module Local page URL v Pre commissioning URL VersiCharge in AP Mode http commision versichargesg net AP Mode Wi Fi Status light is blinking slowly green VS serial number com VersiCharge router communicating Post commissioning URL VersiCharge in Client Mode http insert charger IP address here IP address with http in front v Client Mode ...

Page 12: ...If not go into the settings of the Extender and synchronize the credentials v Is the router using a network band of 2 4 GHz Confirm network band of 2 4 GHz If you are running Windows 10 or later while connected to the Wi Fi network registered to the cloud Find the network in the lower right hand corner of the PC laptop Go to Properties and scroll down until you see the SSID information see below L...

Page 13: ...network Wi Fi connecting to local WLAN No connection NOTE This process can take several minutes system is checking credentials how fast this proceeds depends on signal strength Wi Fi module has established connection to the local wireless network Has a good fair weak signal No Internet access is available Wi Fi connected to local WLAN Good Fair Weak Signal No internet No connection Home owner s In...

Page 14: ...st router by connecting to the Internet and doing a search on a web page i e Google com 11 Power cycle the VersiCharge turn breaker OFF and ON allow time for the system to reboot Connect to the web using VS last 10 characters of the Serial Number com Note This communication port will NOT be available after commissioning 12 Enter the pre commission URL https commission versichargesg net while charg...

Page 15: ...correct credentials 16 Select the Submit button once all information has been confirmed the VersiCharge should communicate with the cloud and be successfully commissioned 15 Commissioning and Troubleshooting Guide VersiCharge SG ...

Page 16: ...ial number Traceability Number at the bottom of the Commission page This information will only be available in the cloud account after the VersiCharge has been commissioned and has successfully communicated with the cloud 16 VersiCharge SG Commissioning and Troubleshooting Guide ...

Page 17: ...Charge not commissioned incorrect credentials 18 IF VersiCharge doesn t complete commissioning 19 THEN Call Customer Service 17 Commissioning and Troubleshooting Guide VersiCharge SG ...

Page 18: ... to the VersiCharge to OFF 2 Open the front cover of the VersiCharge 3 Slide the Wi Fi module out of its channel and slide and back in until firmly seated in the channel 4 Turn the breaker power to the VersiCharge to ON 5 Allow time for the VersiCharge to reboot this may take several minutes 6 IF The Wi Fi Status is red or the Wi Fi Status light is not lit 7 THEN Call Customer Service 8 IF Wi Fi s...

Page 19: ...14 Check that all credentials for the network have been entered and are correct 15 Click the Submit button 19 Commissioning and Troubleshooting Guide VersiCharge SG ...

Page 20: ...y linked and is communicating with the cloud Upon charging the first time the information will be reflected in the cloud application 19 NOTE This local web app login is case sensitive for username and password and is only available after commission ing This navigates to the local home pages embedded in the VersiCharge While this looks similar to the VersiCh arge Cloud application it does not have ...

Page 21: ... the VersiCharge 8 Test the signal using Wi Fi Analyzer or another app at the VersiCharge again 9 IF the Wi Fi Status is still weak or there is no communication 10 THEN The homeowner may need to add an Extender that supports 2 4 GHz to the network 11 IF The Wi Fi Status is strong but VersiCharge is not communicating with the cloud 12 THEN Troubleshoot the Wi Fi Module Troubleshooting network stren...

Page 22: ...oint Extender switch is set to Extender 15 Check that the network name SSID and router s password are set for the extender The extender can then use the same password and SSID as the router 16 Check that the extender is approximately halfway between the router and the VersiCharge 17 Check the signal at the VersiCharge using Wi Fi Analyzer or other application 18 IF The signal is good 19 THEN Navig...

Page 23: ...odem The new router will have to be set up with the VersiCharge and both the Cloud and local webpages need to have the credentials updated See 6 2 above and update the new router SSID 23 Commissioning and Troubleshooting Guide VersiCharge SG ...

Page 24: ... Wi Fi Module out of the channel and reseat firmly in channel 4 Turn the breaker to the VersiCharge to ON allow time for the VersiCharge reboot 5 Check Wi Fi Status light 6 IF The VersiCharge is not communicating Wi Fi Status not lit 7 THEN Call customer service for further instructions 8 IF The VersiCharge is communicating Wi Fi Status is green or amber 9 THEN The Wi Fi Module is communicating an...

Page 25: ... note IP address or use an IP address finder like Fing to find the IP address 4 IF The Wi Fi indicator on front panel is in Client Mode blinking Red Green or Red Orange or Red Yellow post commis sioning See Wi Fi Status table in section 7 below 5 THEN Access the local webpage by inserting the IP address http IP_address_of_the_charger in a browser address bar 6 IF The Wi Fi indicator is blinking sl...

Page 26: ...sion page select Download There will be no immediate feedback that the button has been pressed Allow 30 120 seconds A download file diag zip is being created during this time When this is complete diag zip will download Sample VS Access Point Name 26 VersiCharge SG Commissioning and Troubleshooting Guide ...

Page 27: ...n the VersiCharge circuit breaker to OFF 14 THEN Open cover and note state of Wi Fi LED at tip of Wi Fi module You will not be able to access the local webpage 15 Replace the VersiCharge cover 16 Turn the circuit breaker back ON 17 Call Customer Service 27 Commissioning and Troubleshooting Guide VersiCharge SG ...

Page 28: ...tion to the local wireless network has a fair signal but has no Internet access No Connection Homeowner s Internet is down but the signal from the EVSE to the router is fair no connection to the cloud can log on to the EVSE from homeowner s local network through local webpages Wi Fi connected to local WLAN Weak Signal no Internet Wi Fi module has established connection to the local wireless networ...

Page 29: ...to start the second connection attempt to the VersiCharge SG Cloud via the following 8 Enter the cloud account user credentials used to set up account registration to access the local web page This navigates to the home page of the local web app While it looks similar to the VersiCharge Cloud it does not have the same functionality NOTE this local web app login is case sensitive for username and p...

Page 30: ...30 VersiCharge SG Commissioning and Troubleshooting Guide ...

Page 31: ...onnect a Wi Fi enabled device to the Wi Fi network that they are planning to use for the charger and test Signal strength at installation location Accessing a web page if Google is used then ask them to actually search for something and wait for results to come up Have the homeowner download the smartphone app Fing to ping devices and locate IP addresses 31 Commissioning and Troubleshooting Guide ...

Page 32: ...ge cannot be accessed by using either the cloud or smartphone applications IP address identification Using an application 1 Download Fing Network Scanner recommended free application to your smart device 2 Open the application 3 The device will appear with an icon on the left of the screen and the IP address on the right 4 Enter it in the search browser s address bar 5 Connect to the charger s loc...

Page 33: ...ck the Wi Fi icon the Option key enables access to status information on the Mac You ll see your Mac s IP address next to IP address Other details found here are information about your wireless network and your router s IP address 2 Open the Apple menu Navigate to System Preferences Network 3 Select your network connection 4 Click Advanced 5 You ll find IP address information on the TCP IP tab and...

Page 34: ...stomer to search for something and wait for results 6 IF Search failed the network is not communicating 7 THEN Reboot the router 8 IF Search is successful the router is communicating 9 THEN Ping the VersiCharge using the IP address 10 Find the IP address Ask the homeowner to download the free smartphone app Fing to locate IP addresses Ping a device by accessing the Command Prompt on a computer tha...

Page 35: ...ther 1 not powered up or 2 not communicating with the Wi Fi network 12 THEN Review the power and communication status of each device 13 Device communication confirmed 14 No further action 35 Commissioning and Troubleshooting Guide VersiCharge SG ...

Page 36: ...network failure or outage you can use your web enabled device to connect to the VersiCharge SG access point identifiable with prefix vs traceability number Enter in a new window of your preferred web browser This will navigate you to the local web pages of the SG this website has identical functionality as web app NOTE In case of a Wi Fi network failure the charger will continue to function based ...

Page 37: ...ies and rate plans based on your location Step 3 Create an account username and password enter your email address so you are notified of certain charge events Note this information somewhere for later use username and passwords are case sensitive Username Minimum 4 characters and maximum of 10 must contain at least one letter allowed special characters _ and Password Minimum of 5 characters with s...

Page 38: ...re may be a signal strength issue 7 THEN Test signal strength see below 8 Navigate to the following using a web enabled device suggested laptop local webpage URL https commission versichargesg net You are now in the local embedded webpages of the charger 9 Insert information in each of the fields 10 Please complete steps 11 15 all fields are mandatory and note the information with the username and...

Page 39: ... charger at the top of the home screen For the cloud app you will use the navigation bar to select Settings then Current EV charger to verify the connection 19 Using the credentials established in the User Registration step login to the application This process links your VersiCharge SG to your wireless network and enables communication with the Siemens cloud network Confirm your charger has conne...

Page 40: ... fault state 12 2 Halo deactivation Deactivate to lower power consumption of your device during normal operation Note Deactivation of the Halo will prevent the Halo from illuminating in all states except the Fault state To de re activate the Halo Unplug the EV from the chargers and place in the coupler holster Verify that the VersiCharge is in the Power Available state by ensuring that only the Po...

Page 41: ...on the charger from the VersiCharge SG Cloud Portal Navigate to the cloud portal Go to the Settings EV Chargers web page Note the name of the charger you want to decommission and the X to the right of the charger s name Click on the X at the end of the line to the right displaying the charger name Select Okay in the dialogue popup The charger is now disconnected and may be connected to a new Wi Fi...

Page 42: ... credentials If there is a password reset to the cloud account allow 24 hours for the cloud to communicate with the VersiCharge To change a password Login to Settings Password Input the old password the new password and confirm the new password Select Change Password at the bottom of the page 42 VersiCharge SG Commissioning and Troubleshooting Guide ...

Page 43: ... Note The event tab displays the most recent events captured by the charger These events are only helpful when the charger is not connected to any cloud and is not transmitting event data Navigate to the Schedule page bottom left next to Home of the screen Ensure there is no schedule being executed for charging when this should not be the case i e if the user or the utility has not set a schedule ...

Page 44: ... B40035 00 4AUS This document contains a general description of available technical options only and its effectiveness will be subject to specific variables including field conditions and project parameters Siemens does not make representations warranties or assurances as to the accuracy or completeness of the content contained herein Siemens reserves the right to modify the technology and product...

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