Technical support
A.3 Notes on the use of third-party modules
SIMATIC IPC227G
88
Operating Instructions, 06/2021, A5E50059933-AA
Problem
Possible cause
Possible remedy
The pop-up message "Win-
dows boot manager failed"
shows when you install the
operating system in the M.2
NVMe/SATA SSD card and boot
to OS.
The M.2 NVMe/SATA SSD card is
changed to another boot device.
Press Enter to continue the boot.
The M.2 NVMe/SATA SSD card lost
the boot image or broken.
Reinstall the operating system or change another
M.2 NVMe/SATA SSD card.
A.3
Notes on the use of third-party modules
Problem
Possible cause
Possible remedy
The device crash-
es during startup
• Redundant I/O addresses
• Redundant hardware interrupts
and/or DMA channels
• Fluctuation of signal frequencies
or levels
• Different pin assignment
Check your computer configuration:
• If the computer configuration corresponds to the delivery
state, contact your technical support team.
• If the configuration has changed, restore the factory state. To
do this, remove the third-party modules and restart the de-
vice. If the error no longer occurs, the third-party module be-
ing used was the cause of the fault. Replace the third-party
module with a Siemens module or contact the module sup-
plier.
If the device still crashes, contact your technical support team.
• Insufficient output of an external
power supply, e.g. UPS
• Use a higher capacity power supply
The device does
not start up or
switches off im-
mediately
• A counter voltage is fed into the
device by connected or installed
third-party components
Clarify the following with the supplier of the component:
• The component can be operated without an external power
supply.
• The component can be reconfigured so that it only uses the
external power supply or that of the device.
