815_58300000003806_ara_en_e.doc – 30.01.12
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Damage to utensils
(see additional information in the general repair
instructions)
Customer complaint
Cause
Remedial action
Initial or already irreversible
glass clouding
Mechanical damage
(scratches or breakage)
Utensils pale
Rust on the cutlery
Hardness range set too high, residual hardness in wash
cycle or final rinse < 5 °dH.
Glasses not dishwasher-proof (glasses are usually only
suitable for dishwasher).
Too intensive programme selected.
Reaction time of steam in drying cycle too long.
Scratches caused by contact points/surfaces with other
utensils.
Utensils not dishwasher-proof.
Cutlery corrosion: cutlery not dishwasher-proof (knife/knife
blade steel is usually less resistant to corrosion).
Rust film: Infection caused by corroding utensils or utensil
baskets.
Optimise setting according to measurement
.
Advise customer.
Advise customer, select a low programme for glasses
(low temperature < 50 °C).
Advise customer, do not switch on the appliance and
wait a few hours before removing the utnesils; e.g.
over night.
Advise customer, avoid touching utensils when
loading.
Advise customer, use dishes that are suitable for
dishwashers.
Use cutlery that is suitable for dishwashers! (higher
chromium/nickel content, at least 18/8 or 18/10).
Advise customer, do not wash any rusting parts, e.g.
old pan, in the dishwasher!
