en
Customer service
14
4
Customer service
Customer
service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Technical specifications
The vacuum in the plastic bag
is not retained.
The bag is defective.
Sharp parts of the food (for example
bones) may poke holes in the bag.
Check the bag for damage. Use a differ-
ent bag if it is damaged. If the damage is
caused by sharp-edged parts of the food,
as far as possible, position these in the
bag in such a way that they cannot dam-
age the wall of the bag.
The heat-sealed seam is
defective.
The heat-sealing time you have selected
is unsuitable for the plastic from which
the bag is made.
Select a different heat-sealing time.
There is liquid, grease or crumbs along
the heat-sealed seam. The bag has
creases along the heat-sealed seam.
Make sure that the bag is dry, that it has
no creases, and that it is positioned fully
on the heat-sealing bar.
Use a different bag. Fold over the edge
of the bag by 3 cm before you fill it.
The lid cannot be opened.
A slight vacuum has formed and it is
holding the lid closed.
Do not use force or tools to open it. Initi-
ate vacuum-sealing again and then can-
cel it immediately.
Disconnect the appliance from the
mains power supply. Wait 30 seconds
and then start up the appliance again.
Touch the
on/off
symbol for more than 5
seconds. The system is reset.
Fault
Error
Causes
Possible remedy
E no.
FD no.
=1U
:
After-sales service
O
GB
0344 892 8999
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
Power supply:
220-240 V
50/60 Hz
Total connected load:
320 W
VDE approved:
Yes
CE mark:
Yes
