Troubleshooting
Solving Printing Problems
Product Manual
U7613-J-Z815-6-76
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Problem
Print jobs in the queue are not printing.
Resolution
1. Verify that the printer cable is connected according to the printer manufacturer’s instruc-
tions.
2. Verify that the printer is turned on, selected (on-line), has paper, is not jammed, and has
no other obvious problems.
3. Verify that the printer or printer queue has not been paused, held, or is in error. If it has
been paused or held, continue or restart the printer or print queue.
4. Verify that you can print from the UNIX system console. If not, consult your UNIX
system documentation.
Problem
A shared client printer is connected to parallel port LPT1 or PRN on your client computer.
Print jobs sent to that printer over the network (rather than locally) do not print although print
jobs sent from your owner client computer do print, indicating that the printer itself is opera-
tional.
Resolution
Enter the net use command. If the display shows that the LPT1 or PRN port ID is linked to
the printer, unlink that port ID; then link an unused port ID to the printer. The LPT1 or PRN
port must be reserved for the physical connection to the printer.
Problem
You are using an application at a client to which a shared client printer is connected and
occasionally your keyboard locks for a few seconds, especially when a print job is in
progress.
Resolution
This hesitation at the keyboard is normal under these circumstances, especially when the
printer is connected to a serial port.
