34
User Guide
ShoreTel IP Phone 565g
ShoreTel IP Phone 565g
MANAGING CALLS – ADVANCED FEATURES
1
MANAGING CALLS – ADVANCED FEATURES
In addition to performing the regular functions of placing calls and answering calls, your phone
supports several other advanced functions. If you use any of these features on a regular basis, you
may benefit by having your system administrator assign the desired function to the custom keys on
your phone.
Programmable Custom Buttons
The 565g IP phone has six custom buttons that can be programmed with different functions. The
system administrator can configure the custom buttons via ShoreWare Director on behalf of a user or
can enable permissions for an individual user so that the user can modify the custom buttons on the IP
phone via the telephone interface.
The list below contains the different functions that can be assigned to the buttons of a phone, allowing
you to create shortcuts for operations that would normally require pressing two or three buttons.
Barge In
– Barge In allows users with proper permission to enter into an existing call. This feature
is useful for certain users including operators, executive assistants, trainers, and ACD supervisors
that must enter calls for important business reasons. A custom key can be programmed to invoke
the barge in feature as well as optionally include a specific extension for quick, one-touch feature
operation. If you need this feature, please review with your system administrator.
Bridged Call Appearance
– Bridged Call Appearances shares call appearance information
across many separate IP phones, offering the benefit of faster call handling between users. The
feature is intended for key system environments (small offices or branch offices), such as an auto
dealership or small bank with 4 trunks and 8 IP phones. Please refer to
on page 36 for more information about managing calls using Bridged Call Appearances.
Call Appearance
– Call appearance represents a phone call on your extension. Please refer to
on page 16 for more information about managing calls on your
extension.
Conference Blind
– The ShoreTel system allows you to conference up to three parties (six
depending on configuration) without having to consult with each new party before they enter the
conference call. Please see
on page 16 for more information.
Conference Consultative
– The ShoreTel system allows you to conference up to three parties
(six depending on configuration) allowing you to consult with each new party before they enter the
conference call. Please see
on page 16 for more information.
Conference Intercom
– The ShoreTel system allows you to conference up to three parties (six
depending on configuration) allowing you to consult using the intercom with each new party before
they enter the conference call. Please see section
on page 16 for more
information.
Dial Mailbox
– The ShoreTel system allows you to call another user's mailbox without ringing their
phone. If you use this feature often, contact your system administrator about programming a
custom key. A custom key can be programmed to invoke the dial mailbox feature as well as
optionally include a specific mailbox for quick, one-touch feature operation.
