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ShoreTel IP Phone 565g

User Guide

September 28, 2015

Summary of Contents for 565g

Page 1: ...ShoreTel IP Phone 565g User Guide September 28 2015...

Page 2: ...to typographical arithmetic or listing errors Trademarks ShoreTel ShoreTel and logo Brilliantly Simple Brilliantly Simple Communication ShoreTel Connect ShoreTel Connect ONSITE ShoreTel Connect CLOUD...

Page 3: ...ng Handset Volume 18 Adjusting Headset Volume 19 Adjusting Bluetooth Headset Volume 19 Adjusting Speakerphone Volume 19 Muting an Active Call 19 VOICE MAIL 19 Logging Into the Main Menu 19 Logging In...

Page 4: ...ls 39 Extension Monitoring 40 Whisper Page 40 Picking Up the Night Bell 41 Toggling the Hunt Group Status 41 Overhead Paging 41 Using Group Paging 42 Parking and Unparking Calls 42 SHORETEL CONNECT CL...

Page 5: ...ls 13 Answering Calls 14 Answering Additional Calls 16 Transferring a Call 16 Making a Conference Call 16 Using the Intercom 17 Placing a Call On or Off Hold 17 Redialing and Checking Missed Calls 18...

Page 6: ...luetooth Wireless Headset 31 DIRECTORY 33 MANAGING CALLS ADVANCED FEATURES 34 Programmable Custom Buttons 34 Bridged Call Appearances 36 Silent Monitor Barge In 37 Silent Coach 38 Shared Call Appearen...

Page 7: ...l Hold Dial Pad Audio Control Keys Volume button controls handset headset speaker and ring volume Mute Speaker and Headset keys are illuminated when functions are active Headset key lights blue when p...

Page 8: ...e 9 brightness levels and each brightness level offers 3 different contrast levels for a total of 27 pairings Backlight Operation When your phone is not used for several minutes the screen will dim to...

Page 9: ...odels which support three color LED display for the custom keys Values shown in the table below apply to ShoreTel 6 1 build 11 15 2603 0 and higher Icon Blink Icon LED Color and Blink Pattern State Ca...

Page 10: ...on Idle Message Waiting and DND Green 1000ms on 1000ms off Offering Call Green Steady on Active Call Picked Up Orange 250ms on 250ms off Held or Parked Call or Conference Call Red Steady on Monitored...

Page 11: ...n Orange 200ms on Green 100 on Picked up Monitored Ext Call Monitor Ext held Active Call Icon Blink Icon LED Color and Blink Pattern State Bridged Call appearance States Off Idle Green 1000ms on 1000m...

Page 12: ...Color and Blink Pattern State Feature Key With Extension Target States Off Idle or Offering Call Red Steady on Connected or Held Call Orange Steady on DND Red Steady on Dial Transfer Mailbox Only MWI...

Page 13: ...ons and then press to re assign the extension Then press You are now logged in Your phone can receive calls and you can check for new messages With appropriate permissions set by your system administr...

Page 14: ...are different from those that appear when the phone is idle they now allow you to park the call or hang up Answering Calls Ring tones the blinking Incoming Call Icon and the flashing red LED light in...

Page 15: ...on your Bluetooth headset you can press the call control button on your headset Please consult the documentation that came with your headset for details on performing this operation To end a call pre...

Page 16: ...n to the previous call press the call appearance key Transferring a Call To transfer a call from your extension to another number Press the Transfer button The call is put on hold At the prompt dial t...

Page 17: ...ministrator To intercom another party Press Dial the party s extension or press the custom key associated with the extension Press the Intcom soft key To end the call press the HangUp soft key or You...

Page 18: ...appears directly above the soft keys for the selected call To redial a call Press Press it again to dial the last number you called see below or Use the Scroll button to select the number you want to...

Page 19: ...the speakerphone volume while the speakerphone LED is illuminated press and on the volume button Muting an Active Call To mute the active call press the Mute button The LED turns red To un mute the ca...

Page 20: ...new messages by pressing To interact with new messages press one of the following Replay the message Save the message Delete the message Forward the message After recording the prefacing remark press...

Page 21: ...ssages from Voice Mail From the Main Menu you can send messages by pressing The following options are available while recording your message Cancel Done recording Review Re record After you are satisf...

Page 22: ...onal mailbox then press one of the following Record personal greeting Record your personal greeting for the current active Availability state at the tone and press then select from the following optio...

Page 23: ...he voice mail message Record your name Press when you are finished recording your name then choose from the following options Accept Review Re record Delete and use default system recording Cancel Lis...

Page 24: ...ail delivery Change agent state Log in and assign extension Log out Log in without assigning extension Change Find Me forwarding state By enabling Find Me callers who are routed to your voice mail box...

Page 25: ...to assistant Forward to recipient s Find Me destination an optional number where calls can be forwarded if enabled otherwise you will be prompted to record a message Transfer to auto attendant After m...

Page 26: ...he desired state is selected press the OK soft key and then the Done soft key You can also change the call forward destination for each Availability state Press the Options button followed by your pas...

Page 27: ...ooth Wireless Headset on page 31 Press the Done soft key Details If Bluetooth is selected but no Bluetooth headset has been paired then audio will be routed to the speakerphone If Headset is selected...

Page 28: ...follow the procedure below Press the Options button followed by your password and then Scroll through the list to option 4 Program Buttons or press 4 on the keypad Press the Edit soft key Press the c...

Page 29: ...ent type is one of the following Workgroup Agent Workgroup Supervisor or Operator To change the agent state on your IP 565g phone follow the procedure below Press the Options button followed by your p...

Page 30: ...kerphone and you can stay off hook and dial tone will not be played By default handsfree mode is disabled You can enable handsfree mode by doing the following Press the Options button followed by your...

Page 31: ...ns below Press the Options button followed by your password and then Press 7 on the keypad or scroll through the listed options until 7 Bluetooth is highlighted Press the Edit soft key The following s...

Page 32: ...y A screen appears requesting a 4 digit security code This code varies from one headset to the next Check the documentation that came with your headset for this security code and enter it on your IP 5...

Page 33: ...en Press the keys that correspond with the first few letters of the extension s owner s first or last name to have the Directory narrow the number of entries for you Press for a space in a person s na...

Page 34: ...ion across many separate IP phones offering the benefit of faster call handling between users The feature is intended for key system environments small offices or branch offices such as an auto dealer...

Page 35: ...on page 42 for more information Park and Page This also allows a user to park a call and simultaneously do an overhead page Pickup The ShoreTel system allows users with proper permission to pick up a...

Page 36: ...can consult with the other party before transferring the call to him or her In turn the call recipient can respond privately using the whisper mute feature without the other party hearing him or her U...

Page 37: ...CESID number of that user will be sent For more information about Bridged Call Appearances see your system administrator The system administrator can configure your bridged call appearances to deliver...

Page 38: ...ach recipient enter the recipient s name or number in the Telephone User Interface To perform a Silent Coach from any system phone Enter the 22 code followed by the number of the target extension Shor...

Page 39: ...arance Inbound and Outbound Calls Inbound Calls The following scenario describes a typical process of receiving calls for an executive by an assistant through Shared Call Appearances The inbound call...

Page 40: ...ringing by pressing the custom key or by pressing the Answer soft key You can send it to the monitored extension s voice mail by pressing To VM You can also answer a call after the owner of the monit...

Page 41: ...to not busy or vice versa by dialing plus the extension of the hunt group A system prompt announces the current status Busy Not Busy of the hunt group This feature is especially useful when hunt group...

Page 42: ...ss its custom key or use the Directory to find the party Press the Park soft key again To unpark the call press Unpark repeat step 2 and press Unpark again SHORETEL CONNECT CLIENT SOFTWARE In addition...

Page 43: ...istrator WEB ACCESS ShoreTel Web Access is a browser based interface by which users can manage personal options and settings from any web browser from anywhere in the world Call handling details and n...

Page 44: ...ntact your system administrator if this does not correct the issue Problem You have no dial tone when you go off hook but otherwise your phone is working normally Solution You have activated Handsfree...

Page 45: ...ication Version Boot Version Model Number MAC Address Serial Number Hardware Version Rebooting Your Phone To reboot your phone follow these steps With the phone on hook press the Mute button The LED s...

Page 46: ...Using the Intercom ext Barge In ext Silent Monitor ext Toggling the Hunt Group Status HG ext Whisper Page ext Changing Availability state and Forwarding password Changing Extension Assignment password...

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