35
•
Outbound to an external number – the caller-id will be used in following
order, based on availability:
•
Outbound caller-id configured for that BCA
•
DID number configured for that BCA
•
External identification or caller-id number of the user that initiated
the BCA call
•
Outbound to an external emergency number (such as 911) – the
emergency identification or a CESID number of that user will be sent.
For more information about Bridged Call Appearances, see your system
administrator. The system administrator can configure your bridged call
appearances to deliver Caller ID on inbound call, display Caller ID on active
calls, as well as turn on, turn off or delay the ringing on inbound calls.
Silent Monitor / Barge In
With the appropriate permissions (set by your system administrator for both
your phone and the target phone), you can listen to a call without being heard,
or join a call as a fully conferenced participant (“barge in”).
•
To silently monitor a call, enter
, then the extension on which
the call is active.
•
To barge in on a call, enter
, then the extension on which the
call is active.
NOTE
If you use the Silent Monitor and Barge In features often, you should
have your system administrator configure a custom key to provide
one-button operation. See “Programming Your Custom Buttons” on
page -26 for more information.
Extension Monitoring
A monitored extension is a custom key (set by your system administrator) that
helps you manage incoming calls for that extension. It also serves as a shortcut
when performing one of the following functions: dialing that extension,
transfer, conference, call parking, call pickup and intercom to that extension.
Additionally, you can see when the monitored extension has unheard
messages by the
icon.
Answering a Monitored Extension's Call
The custom key LEDs provide visual cues and you will hear a different ring
when a call comes in. If a call comes in while you are already on a call, you
will hear a higher pitched call waiting tone.
You can pick up the call while it is ringing by pressing the custom key or by
pressing the
Answer
soft key. You can send it to the monitored extension's
voice mail by pressing
To VM
. You can also answer a call after the owner of
the monitored extension has put it on hold by pressing the
Pickup
soft key.
