31
MANAGING CALLS – ADVANCED FEATURES
In addition to performing the regular functions of placing calls and answering
calls, your phone supports several other advanced functions. If you use any of
these features on a regular basis, you may benefit by having your system
administrator assign the desired function to one of the custom buttons on
your phone.
Programmable Custom Buttons
The 212k IP phone has eleven custom buttons that can be programmed with
different functions. The system administrator can configure the custom
buttons via ShoreWare Director on behalf of a user or can enable permissions
for an individual user so that the user can modify the custom buttons on the
IP phone via the telephone interface.
NOTE
IP 212k users can only program Call Appearance or Dial Number
(Speed Dial) from their telephone interface. Other features must be
programmed by your system administrator via ShoreWare Director.
The list below contains the different functions that can be assigned to the
buttons of a phone, allowing you to create shortcuts for operations that would
normally require pressing two or three buttons.
•
Barge In
– Barge In allows users with proper permission to enter into an
existing call. This feature is useful for certain users including operators,
executive assistants, trainers, and ACD supervisors that must enter calls
for important business reasons. A custom key can be programmed to
invoke the barge in feature as well as optionally include a specific
extension for quick, one-touch feature operation. If you need this
feature, please review with your system administrator.
•
Bridged Call Appearance
– Bridged Call Appearances shares call
appearance information across many separate IP phones, offering the
benefit of faster call handling between users. The feature is intended for
key system environments (small offices or branch offices), such as an
auto dealership or small bank with 4 trunks and 8 IP phones. Please refer
to “Bridged Call Appearances” on page -34 for more information about
managing calls using Bridged Call Appearances.
•
Call Appearance
– Call appearance represents a phone call on your
extension. Please refer to “Answering Additional Calls” on page -12 for
more information about managing calls on your extension.
•
Conference Blind
– The ShoreTel system allows you to conference up to
three parties (six depending on configuration) without having to consult
with each new party before they enter the conference call. Please see
“Making a Conference Call” on page -12 for more information.
•
Conference Consultative
– The ShoreTel system allows you to
conference up to three parties (six depending on configuration) allowing
you to consult with each new party before they enter the conference call.
Please see “Making a Conference Call” on page -12 for more information.
