Action
Yes
No
Step 1
Using a blank sheet of paper, make a two
‑
sided copy using the
ADF.
Do vertical dark lines or streaks appear on prints?
Go to step 2.
Go to step 3.
Step 2
Using a damp, soft, lint-free cloth, wipe the following areas:
•
ADF glass
•
ADF glass pad
Do vertical dark lines or streaks appear on prints?
Go to step 3.
The problem is
solved.
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b
Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 4.
The problem is
solved.
Troubleshooting
181