Sharp MX 3070 Troubleshooting Manual Download Page 7

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General Problems

CHECK LIST

Alert Message

Check

Page

I CAN'T USE A PARTICULAR
FUNCTION OR PERIPHERAL
DEVICE

Have functions been disabled by the administrator?

I DON'T KNOW HOW TO CHECK
THE TOTAL NUMBER OF PAGES
USED

Hold down the [Home Screen] key.

You can check in the status of setting mode.

THE OPERATION PANEL CANNOT
BE USED

Is the main power indicator lit?

Did you just power on the machine?

Is the [Power Save Mode] button blinking?

Is a cover open or a device separated from the machine?

Did login fail three times in a row?

Does a message appear indicating that Auto Login failed?

Does the message "Call for service. Code:xx-xx*." appear in the touch
panel?

PRINTING IS NOT POSSIBLE OR
STOPS DURING A JOB

Is a tray out of paper?

Is the machine out of toner?

Has a paper misfeed occurred?

Is the output tray full?

Is the toner collection container full?

Are restrictions placed on the trays that can be used in each
mode(copy, print, image send, and document filing)?

I DON'T KNOW HOW TO PROHIBIT
COLOR PRINTING

You can prohibit color printing in User Control.

For copy mode, you can set copying to black & white priority. For
printing mode, you can set printing to black & white priority in the printer
driver settings.

THE ORIGINAL SIZE IS NOT
AUTOMATICALLY SELECTED OR
THE WRONG SIZE IS SELECTED

Is the original curled or folded?

Did you place an original smaller than 5-1/2" x 8-1/2" (A5) size?

THE DISPLAYED BYPASS TRAY
PAPER SIZE IS NOT CORRECT

Is the extension guide pulled out?

THE ORIGINAL MISFEEDS
(AUTOMATIC DOCUMENT FEEDER)

Is too much paper loaded into the document feeder tray?

Is the original a long original?

Is the original on thin paper?

THE PAPER MISFEEDS

Is a torn piece of paper remaining in the machine?

Is too much paper loaded in the tray?

Are multiple sheets feeding at once?

Are you using paper that is not within the specifications?

Has the paper in the tray absorbed moisture?

Are the bypass tray guides adjusted to the width of the paper?

Is the bypass tray extension guide pulled out?

Is the bypass feed roller dirty?

Is 5-1/2" x 8-1/2" (A5) size paper loaded?

Is the paper size specified?

Did you add paper to the bypass tray?

PAPER DOES NOT FEED FROM
THE PAPER TRAY

Is the paper loaded correctly into the paper tray?

Has the tray been prohibited in some modes (copy, print, fax, image
send, document filing)?

I DON'T KNOW HOW TO CHANGE
THE PAPER SIZE

Set the paper size used in each tray in the tray settings.

Summary of Contents for MX 3070

Page 1: ...Common Copier Printer Fax Image Send Document Filing Troubleshooting Click the icon of the function you want to know more about ...

Page 2: ...ute your model name for xxxx Considerable care has been taken in preparing this manual If you have any comments or concerns about the manual please contact your dealer or nearest authorized service representative This product has undergone strict quality control and inspection procedures In the unlikely event that a defect or other problem is discovered please contact your dealer or nearest author...

Page 3: ...switch to the position After the main power indicator color changes to green press the POWER button ABOUT THIS GUIDE 2 General Problems 4 Copying Problems 23 Printing Problems 27 Fax 35 Image Send 45 Document Filing Problems 52 When the background color of the job status display at the upper right corner of the touch panel is not gray do not switch off the main power switch or unplug the power plu...

Page 4: ...nnector positions Fax reception data indicator Touch panel Main power indicator Power switch Error indicator Power Save Mode button Indicator Home Screen key LAN connector LAN connector A type Main power switch Extension telephone jack TEL Line jack LINE OPERATION PANEL Person sensor General Problems ...

Page 5: ...riginal in the back left corner If the original has a fold straighten the fold before placing This prevents original misfeeds and incorrect detection of the original size Mark Platen Scale Original size detection plate Paper tray Fan the paper well before loading it Set the guides to the size of the paper The paper must not exceed the indicator line Bypass tray Pull the extension guide all the way...

Page 6: ...o clean the bypass feed Position of staple replacement and staple jam explanation label Discarding punch waste Paper feed roller Bypass feed roller Toner cartridge Toner container Inner finisher Finisher Saddle stitch finisher Inner finisher Saddle stitch finisher Finisher Removing a toner cartridge ...

Page 7: ...ty For printing mode you can set printing to black white priority in the printer driver settings 11 THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED Is the original curled or folded 12 Did you place an original smaller than 5 1 2 x 8 1 2 A5 size 12 THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT Is the extension guide pulled out 12 THE ORIGINAL MISFEEDS AUTOMATIC D...

Page 8: ...ine 17 Is the connected USB device recognized correctly 17 Is the format of the USB memory device FAT32 17 Are you using a USB memory device with a capacity of more than 32 GB 18 THE FINISHER SADDLE FINISHER DOES NOT OPERATE Does a message appear indicating that you need to remove paper from the stapler compiler 18 Have functions been disabled by the administrator 18 STAPLING DOES NOT TAKE PLACE I...

Page 9: ...rs energy save mode in the Energy Save settings of setting mode 22 I FORGOT THE ADMINISTRATOR PASSWORD Was the administrator password changed from the factory default setting 22 I DON T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE Please check the customer support information 22 I CAN T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check Solution Have functions been disabled by the administra...

Page 10: ...r authentication operation will lock for 5 minutes If you do not know your user information contact your administrator Setting mode User Control Default Settings A Warning when Login Fails Does a message appear indicating that Auto Login failed Check with your administrator Auto Login failed due to network or other problems If you are the administrator tap the Administrator Password key log in as ...

Page 11: ...ach mode Feeding Approved Job Functions without a checkmark cannot be used for printing using that tray Setting mode System Settings Common Settings Paper Settings Tray Settings Paper Settings Paper Tray Settings Tray Registration Feeding Approved Job I DON T KNOW HOW TO PROHIBIT COLOR PRINTING Check Solution You can prohibit color printing in User Control When user authentication is enabled you c...

Page 12: ...TRAY PAPER SIZE IS NOT CORRECT Check Solution Is the extension guide pulled out Pull out the bypass tray extension guide When loading paper in the bypass tray be sure to pull out the extension guide to enable the paper size to be detected correctly THE ORIGINAL MISFEEDS AUTOMATIC DOCUMENT FEEDER Check Solution Is too much paper loaded into the document feeder tray Make sure that the stack of paper...

Page 13: ...ove the paper from the tray and store it in a bag in a dark and dry location Are the bypass tray guides adjusted to the width of the paper Adjust the bypass tray guides to the width of the paper Placing the original and adding paper page 5 Is the bypass tray extension guide pulled out When loading large size paper pull out the extension guide Placing the original and adding paper page 5 Is the byp...

Page 14: ...E THE PAPER SIZE Check Solution Set the paper size used in each tray in the tray settings The Tray Settings key can be found in the home screen Tap this key to display the tray settings screen Tap the tray whose paper size you want to change select the paper type and then tap the Size tab Select the paper size and tap the OK key If you loaded a special size of paper in the bypass tray tap the Dire...

Page 15: ...ils on cleaning refer to the User s Manual Did you clean the laser unit Clean the laser unit For details on cleaning refer to the User s Manual SMUDGES APPEAR ON PRINTED OUTPUT Check Solution Are you using paper that is not within the specifications Use SHARP recommended paper Using paper that is for other models or special paper that is not supported may result in misfeeds creases or smudges SUPP...

Page 16: ...mode and tap Output Tray You can set the output tray in these screens When printing you can select the output tray in the printer driver Click the Finishing tab in the printer driver and select the output tray in Output Tray The output tray is fixed and cannot be changed when some copy or print settings are selected Some copy or print settings may be canceled when you change the output tray PART O...

Page 17: ... paper specified for the cover or insert If the paper type set for the cover or insert is not the same as the paper type set for the tray paper will be fed from a different tray Setting mode System Settings Common Settings Paper Settings Tray Settings Paper Settings Paper Tray Settings Tray Registration THE CONNECTED USB DEVICE CANNOT BE USED Check Solution Is the USB device compatible with the ma...

Page 18: ...ng use paper of the same width and select the Same Width setting Stapling is not possible when paper of different widths are mixed together When copying select Same Width for Mixed Size Original in Others Are there more sheets than can be stapled at once For the maximum number of sheets that can be stapled see SPECIFICATIONS in Start Guide Is a paper size that cannot be stapled included in the pri...

Page 19: ...ype setting of each tray Punching is not possible on labels tab paper glossy paper transparency film and envelopes In addition if Disable Punch is selected in the user type punching will not be possible THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT Check Solution Is the stapling position set correctly Check the stapling position in PREVIEW SCREEN Are the punching positions set correctly C...

Page 20: ...the currently logged in user will be automatically logged out if Auto Clear activates Log in agein If you are the administrator change the time setting of Auto Clear or disable Auto Clear in Auto Clear Setting Setting mode administrator Common Settings Operation Settings Condition Settings Auto Clear Setting I DON T KNOW WHERE THE IP ADDRESS SETTING IS Check Solution The IP address is set in the N...

Page 21: ...W TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN Check Solution You can change a shortcut in Edit Home Open the action panel on the home screen and tap Edit Home Enter the administrator password tap the desired location and add a shortcut or tap a shortcut and delete For more information see the U I Customize Guide I DON T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL S...

Page 22: ...ut Off takes place Setting mode administrator System Settings Energy Save Eco Setting Auto Power Shut Off Auto Power Shut Off Timer I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password changed from the factory default setting Contact your dealer or nearest SHARP Service Department For the factory default administrator password see TO THE ADMINISTRATOR OF THE MACHINE in...

Page 23: ...light 25 Is the image too dark 25 Has an appropriate exposure mode for the original type been selected 25 Is the overall copy exposure too light 25 COLORS ARE OFF Did you perform Registration Adjustment 26 PART OF THE IMAGE IS CUT OFF Has an appropriate ratio been selected for the original size and paper size 26 Are you using an inch AB size original 26 COPIES COME OUT BLANK Is the original placed...

Page 24: ...nerally be combined with other modes as required however some combinations are not possible If a prohibited combination is selected a message will appear in the touch panel ROTATE COPY DOES NOT WORK Check Solution Did you select the copy ratio manually Copy using automatic ratio selection Are you copying using settings that do not allow rotate copying Rotate copying can generally be combined with ...

Page 25: ...oto This mode is best for copying printed photographs such as photos in a magazine or catalogue Photo Use this mode to copy photos Map This mode is best for copying the light color shading and fine text found on most maps Light Original Use this mode for originals with light pencil writing Is the overall copy exposure too light Change the overall copy exposure with either method below Changing the...

Page 26: ...Calibration for Copy PART OF THE IMAGE IS CUT OFF Check Solution Has an appropriate ratio been selected for the original size and paper size Select an appropriate ratio setting Are you using an inch AB size original When copying an inch AB size original specify the original size manually COPIES COME OUT BLANK Check Solution Is the original placed face up or face down correctly When using the docum...

Page 27: ...POSTCARDS ENVELOPES ETC Load postcards in tray 1 or the bypass tray Load envelopes or other special media in the bypass tray 30 2 SIDED PRINTING DOES NOT TAKE PLACE Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2 sided printing 30 Are you using a special size or type of paper 30 Have functions been disabled by the administrator 30 DIRECT PRINTING ...

Page 28: ...printer driver Setting mode Status Network Status See Software Setup Guide If the IP address changes frequently it is recommended that a permanent IP address be assigned to the machine Setting mode administrator System Settings Network Settings Are you using a printer port created using Standard TCP IP Port Windows Check the PC settings When a port created with Standard TCP IP Port in Windows is u...

Page 29: ...n is enabled the functions that you can use may be restricted in your user settings Check with your administrator I DON T KNOW HOW TO CANCEL PRINTING Check Solution Follow the steps below to cancel printing If the print data has not been spooled to the machine refer to the manual for your operating system or application If the print data has been spooled to the machine tap the Job Status key the S...

Page 30: ...LACE Check Solution Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2 sided printing Check Paper Tray Settings in the setting mode Setting mode System Settings Common Settings Paper Settings Tray Settings Paper Settings Paper Tray Settings Tray Registration Feeding Approved Job Check the Tray Settings in the home screen Tap the selected tray and in ...

Page 31: ... Have the peripheral devices that are installed on the machine been configured with the printer driver Open the printer properties dialog box and click Auto Configuration on the Options tab Windows If auto configuration cannot be executed see the Software Setup Guide THE IMAGE IS GRAINY Check Solution Are the printer driver settings appropriate for the print job Check the settings of the printer d...

Page 32: ... Check Solution Did you perform Registration Adjustment Ask your administrator to perform Registration Adjustment Setting mode administrator System Settings Image Quality Adjustment Collective Adjustment Registration Adjustment If the color tones are off perform Auto Color Calibration for Print after finishing registration adjustment If the colors are still off after calibration repeating calibrat...

Page 33: ... If Paper Tray is selected check the loaded paper and the paper size setting Mac OS The setting is selected in the Page Setup menu Is the print orientation setting portrait or landscape correct Set the print orientation to match the image Windows The setting is selected in the Main tab of the printer driver Mac OS The setting is selected in the Page Setup menu Are the margins set correctly in the ...

Page 34: ...ns text may be printed as garbled characters To cancel printing Windows Double click the printer icon that appears at the lower right of the task bar and click Cancel All Documents or Purge Print Documents in the Printer menu Mac OS Double click the name of the machine in the printer list select the job that you wish to delete and delete it At the machine Tap the job status display on the operatio...

Page 35: ...FIED TIME Is the machine s clock set to the correct time 38 Is a transmission in progress 38 PRINTING DOES NOT TAKE PLACE AFTER RECEPTION Does a password entry screen appear 38 Has cut off printing been disabled in the setting mode administrator 39 Is forwarding Inbound Routing function enabled for a received fax 39 MANUAL RECEPTION POLLING RECEPTION ARE NOT POSSIBLE Is little free memory remainin...

Page 36: ... Fax Dest Confirmation Mode enabled in setting mode 44 TRANSMISSION DOES NOT TAKE PLACE Check Solution Is the telephone line connected securely Check the telephone line jack the wall jack and any extension adapters to make sure that all connections are secure Power and connector positions page 4 Is the correct dial mode set for your line Ask your administrator to verify that Dial Mode Setting is s...

Page 37: ...tus screen completed jobs or a transaction report indicate that the transmission was not successful Perform the transmission again If the transmission is still not successful after recalling is performed as set in Recall in Case of Line Busy or Recall in Case of Communication Error the transmission failure will be indicated in the job status screen and the transaction report Did you place an origi...

Page 38: ...TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Solution Is the machine s clock set to the correct time Set the clock to the correct time Setting mode System Settings Common Settings Clock Is a transmission in progress If another transmission is in progress when the specified time arrives the timer operation will begin after that transmission is finished PRINTING DOES NOT TAKE PLACE AFTER ...

Page 39: ...faxes are automatically forwarded to a specified address If Print at Error is selected when Inbound Routing is enabled received faxes will only be printed when an error occurs Setting mode administrator Image Send Settings Inbound Routing Forwarding Storing Settings Administration Settings Inbound Routing Settings MANUAL RECEPTION POLLING RECEPTION ARE NOT POSSIBLE Check Solution Is little free me...

Page 40: ...ax Settings Receive Settings Switching from Manual to Automatic Reception Switching to Automatic Reception Is little free memory remaining Increase the amount of free memory The memory contains data that has been received with the received image check setting enabled The memory contains data that has been received with confidential reception or that is protected by a password A fax is stored in th...

Page 41: ...eys that are not being used AN ADDRESS A ONE TOUCH INDIVIDUAL KEY OR GROUP KEY CANNOT BE EDITED OR DELETED Check Solution Is the key being used in a reserved transmission or a transmission in progress Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key Have functions been disabled by the administrator Check with your administrator Some functi...

Page 42: ...plete key To print communication results open the action panel and tap Print Image Sending Activity Report I DON T KNOW HOW TO FORWARD RECEIVED FAXES Check Solution Use the received fax forwarding settings in setting mode You can forward received faxes to a forwarding destination set in advance Enable Inbound Routing Settings in Setting mode administrator System Settings Image Send Settings Inboun...

Page 43: ...STMENT Check Solution Have you adjusted the volume in the speaker settings of setting mode Adjust the on hook volume ringing volume line monitor volume send receive completion volume and send receive error volume in Setting mode administrator Setting mode administrator System Settings Image Send Settings Fax Settings Default Settings Speaker Settings You can adjust the volume of the original scan ...

Page 44: ... are retrieved Is an error preventing received faxes from being printed The fax received data indicator blinks when a received fax remains in memory without being printed Clear the error that is preventing printing I DON T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX Check Solution Tap the Address Review key Tap the Address Review key to view a list of the addresses Is Fax Dest Confirmation Mod...

Page 45: ...ORIGINAL SEND SIZE Are you using Easy mode 47 TRANSMISSION TAKES A LONG TIME Is the resolution setting appropriate at the time of scanning 48 A DESTINATION IS PRE SELECTED Is Default Address Setting enabled in the setting mode 48 THE SCANNED IMAGE IS CLIPPED Is the original scan size setting smaller than the actual original size 48 THE QUALITY OF THE SCANNED IMAGE IS POOR Is the original printed m...

Page 46: ...ize of the file attachment reduce the number of pages to scan for one e mail transmission The size of the file can also be reduced by scanning using a lower resolution setting Ask your mail server administrator or Internet service provider etc what the file size limit is for one e mail transmission Has the folder on the destination computer been set as a shared folder so that files can be sent to ...

Page 47: ...HE RECEIVED IMAGE FILE CANNOT BE OPENED Check Solution Does the viewer program used by the recipient support the format of the received image data Use a software program that is capable of opening the selected file type and compression mode The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission Does a message appear promptin...

Page 48: ... a larger file will be created than when the default setting is used A DESTINATION IS PRE SELECTED Check Solution Is Default Address Setting enabled in the setting mode If you wish to send to a destination other than the default destination tap the Cancel key If you are the administrator and wish to change or disable the default destination change the settings as appropriate in Default Address Set...

Page 49: ... an image scanned at high resolution to destinations for E Mail FTP Desktop and Network Folder send the image to scanner and Internet fax destinations separately When a broadcast transmission is performed that includes both destinations for E Mail FTP Desktop and Network Folder and Internet fax destinations that have TIFF S selected for the format the resolution will remain fixed at 200x200dpi eve...

Page 50: ...he file type and the image is scanned in Mono2 the file will be created as a TIFF file THE FILE SIZE IS LARGE Check Solution Was the color mode set to Grayscale when you scanned a monochrome original Grayscale is suitable when you want a high quality image of text or a photo but the file size will be larger Using Mono2 for a text only original will significantly reduce the file size This is set in...

Page 51: ...lete the key Has your administrator enabled a function that prevents editing deleting Check with your administrator If your administrator has enabled settings such as Default Address Setting and Inbound Routing Settings keys cannot be edited or removed I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Check Solution Use the Format key You can use the Format key to set the format and co...

Page 52: ... folder 54 A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED Did you enter the wrong password 54 I CAN T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME Does the name include characters that cannot be used in a file or folder name 54 A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission 54 I DON T KNOW HOW TO SC...

Page 53: ... the Print and Delete the Data key the file is automatically deleted after being printed The file property can be set to Protect to prevent the file from being easily deleted Has automatic deletion of document filing files been enabled If files that you need have been deleted consult the administrator of the machine When Automatic Deletion of File Settings is enabled in the setting mode the files ...

Page 54: ...your administrator I CAN T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME Check Solution Does the name include characters that cannot be used in a file or folder name The following characters cannot be used in a file or folder name A FILE NAME IS CUT OFF Check Solution Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission If the name was store...

Page 55: ...an to USB is selected in Scan to HDD USB of Easy Scan mode the scanned document will be saved to the connected USB memory device Did you select Scan to External Memory Device in Document Filing mode When Scan to External Memory Device is selected on the action panel of Document Filing mode the scanned document will be saved to the connected USB memory device I DON T KNOW TO PRINT BY USB DIRECT PRI...

Page 56: ...2015K EN1 ...

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