Using Auto Attendant Mode
45
2. Cordless
Handset
Auto Attendant mode is used to route callers to specific handsets. The
machine will automatically answer all incoming calls without ringing and your
recorded greeting will play. After listening to the instructions in your greeting,
the caller will press the number of the desired person and only the cordless
handset of that person will ring. The caller can also press their Start key to
send a fax.
Note:
Auto Attendant mode can only respond to one call at a time. If calls are
received on both lines at the same time, Auto Attendant mode will only answer
the call that comes in first.
Recording a greeting for Auto Attendant mode
Follow the steps below to record a greeting for Auto Attendant mode on the
machine. The following is an example:
“Hello. You've reached ______ . Press
1
for Susan,
2
for Bob,
3
for George,
4
for Ann,
5
for Ed,
6
for Mary,
7
for Betty, or
8
for Jim now. To page all phones,
press your ‘star’ key. To send a fax, please press your facsimile Start key now.
To repeat this message, press
9
. Thank you for calling.”
♦
The number that is pressed for a person is the number of that person’s
cordless handset (the number that is assigned to the cordless handset
when it is registered). The machine’s handset is
0
, and the cordless
handset that came with the machine is
1
. The caller can page all phones by
pressing the star (
*
) key, and can repeat the greeting by pressing
9
.
♦
If nobody answers after a device is paged, or if Auto Attendant mode is
used without recording a greeting, the answering system will answer (TAD
mode; see Chapter 3). However, if an outgoing message has not been
recorded for TAD mode, the caller will be disconnected.
1
Press
once and
once on
the machine.
2
Press
once.
REC/
MEMO
Display:
FEB-20 10:30
AUTO ATTENDANT
FEB-20 10:30
START: RECORD
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